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Brother International MFC-9340CDW Users Manual - English - Page 138

Paper handling difficulties, Printing difficulties continued, Difficulties, Suggestions, Manual

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Printing difficulties (continued) Difficulties The headers or footers appear when the document displays on the screen but they are not on the printed page. The machine prints unexpectedly or it prints garbage. The machine prints the first couple of pages correctly, then some pages have missing text. The machine does not print on both sides of the paper even though the printer driver setting is 2-sided. The machine does not display the USB menu when a USB flash memory drive is connected to the USB direct interface. Cannot perform 'Page Layout' printing. Print speed is too slow. The machine does not print from Adobe® Illustrator®. Suggestions There is an unprintable area on the top and bottom of the page. Adjust the top and bottom margins in your document to allow for this (see Unscannable and unprintable areas on page 26). Press to cancel print jobs. Check the settings in your application to make sure they are set up to work with your machine. Check the settings in your application to make sure they are set up to work with your machine. Your computer is not recognizing the full signal of the machine's input buffer. Make sure you connected the interface cable correctly (see Quick Setup Guide). Check the paper size setting in the printer driver. You must choose Letter, Legal or Folio paper that is 16 to 28 lb (60 to 105 g/m2). When the machine is in Deep Sleep mode, the machine does not wake up even if you connect a USB flash memory drive to the USB direct interface. Press the Touchscreen to wake up the machine. Check that the paper size setting in the application and in the printer driver are the same. Try changing the printer driver setting. The highest resolution needs longer data processing, sending and printing time. Try to reduce the print resolution (see Software User's Guide). Poor print quality See Improving the print quality on page 133. Paper handling difficulties Difficulties The machine does not feed paper. The machine does not feed paper from the Manual feed slot. Suggestions If the Touchscreen shows a Paper Jam message and you still have a problem, see Error and maintenance messages on page 102. If the paper tray is empty, load a new stack of paper into the paper tray. If there is paper in the paper tray, make sure it is straight. If the paper is curled, straighten it. Sometimes it is helpful to remove the paper, turn the stack over and put it back in the paper tray. Reduce the amount of paper in the paper tray, and then try again. Make sure Manual is not selected for Paper Source in the printer driver. Clean the paper pick-up rollers (see Advanced User's Guide: Cleaning the paper pick-up rollers). Use both hands to push one sheet of paper firmly into the manual feed slot until the top edge of the paper presses against the paper feed rollers. Continue pressing the paper against the rollers until the machine grabs the paper and pulls it in further. Put only one sheet of paper in the manual feed slot. Make sure Manual is selected for Paper Source in the printer driver. 124

Section	Page
Basic User’s Guide MFC-9130CW/MFC-9330CDW/MFC-9340CDW	1
Brother numbers	3
Register your product	3
FAQs (frequently asked questions)	3
For Customer Service	3
Ordering accessories and supplies	4
Notice - Disclaimer of Warranties (USA and Canada)	6
Compilation and Publication Notice	6
User’s Guides and where do I find them?	7
Table of Contents	9
1 General information	15
Using the documentation	15
Symbols and conventions used in the documentation	15
Accessing Brother Utilities (Windows® 8)	16
Accessing the Advanced User’s Guide, Software User’s Guide and Network User’s Guide	17
Viewing Documentation	17
Viewing Documentation (Windows®)	17
Viewing Documentation (Macintosh)	18
How to find Scanning instructions	18
How to access Guides for Advanced Features	19
Accessing Brother Support (Windows®)	20
Accessing Brother Support (Macintosh)	21
Control panel overview	22
3.7\	24
Settings screen	26
Setting the Ready screen	27
Basic Operations	28
Shortcut Settings	29
Adding Copy Shortcuts	29
Adding Fax Shortcuts	29
Adding Scan Shortcuts	30
Adding Web Connect Shortcuts	32
Changing Shortcuts	33
Editing Shortcut Names	33
Deleting Shortcuts	33
Recalling Shortcuts	33
2 Loading paper	34
Loading paper and print media	34
Loading paper in the paper tray	34
Printing on plain paper, thin paper or recycled paper from the paper tray	34
Loading paper in the manual feed slot	36
Printing on plain paper, thin paper, recycled paper and bond paper from the manual feed slot	36
Printing on thick paper, labels, envelopes and glossy paper from the manual feed slot	38
Unscannable and unprintable areas	40
Paper settings	41
Paper Size	41
Paper Type	41
Acceptable paper and other print media	42
Recommended paper and print media	42
Type and size of paper	42
The names for the paper trays in the printer driver and this Guide are as follows:	42
Paper capacity of the paper trays	43
Recommended paper specifications	43
Handling and using special paper	44
Types of paper to avoid	44
Envelopes	45
Types of envelopes to avoid	45
Labels	46
Types of labels to avoid	46
3 Loading documents	47
How to load documents	47
Using the automatic document feeder (ADF)	47
Document Sizes Supported	47
How to load documents	47
Using the scanner glass	48
Document Sizes Supported	48
How to load documents	48
4 Sending a fax	49
How to send a fax	49
Stop faxing	50
Faxing A4 size documents from the scanner glass	50
Canceling a fax in process	50
Transmission Verification Report	51
5 Receiving a fax	52
Receive modes	52
Choose the correct Receive Mode	52
Using receive modes	54
Fax Only	54
Fax/Tel	54
Manual	54
External TAD	54
Receive Mode settings	55
Ring Delay	55
F/T Ring Time (Fax/Tel mode only)	55
Easy Receive	56
If Easy Receive is On:	56
If Easy Receive is Off:	56
Fax Preview (Black and White only)	57
How to preview a received fax	57
Setting Fax Preview	57
Using Fax Preview	57
How to print a fax	58
How to print all faxes in the list	58
How to delete all faxes in the list	58
Turning off Fax Preview	59
6 Using PC-FAX	60
How to use PC-FAX	60
PC-Fax Receive (For Windows® only)	60
PC-FAX Send	61
How to send a PC-FAX:	61
7 Telephone services and external devices	62
Telephone line services	62
Voice Mail	62
Distinctive Ring	63
What does your telephone company’s ‘Distinctive Ring’ do?	63
What does Brother’s ‘Distinctive Ring’ do?	63
Do you have Voice Mail?	63
Before you choose the ring pattern to register	64
Registering the Distinctive Ring pattern Very important!	64
Turning off distinctive ring	65
Connecting an external TAD (telephone answering device)	65
Connections	66
Recording an outgoing message (OGM)	67
Multi-line connections (PBX)	67
External and extension telephones	67
Connecting an external or extension telephone	67
Using external and extension telephones	68
Using extension telephones	68
Using an external telephone (Connected to the EXT. jack of the machine)	68
If you answer a call and no one is on the line:	68
Using a non-Brother cordless external handset	68
Using Remote Codes	68
Fax Receive Code	68
Telephone Answer Code	68
Changing the Remote Codes	69
8 Dialing and storing numbers	70
How to dial	70
Manual dialing	70
Dialing from the Address Book	70
Fax redial	70
Storing numbers	71
Storing a pause	71
Storing Address Book numbers	71
Changing Address Book names or numbers	72
9 Making copies	73
How to copy	73
Stop copying	73
Copy preset settings	73
Copy Options	74
10 Printing data from a USB Flash memory drive or digital camera supporting mass storage (For MFC-9330CDW and MFC-9340CDW)	75
Creating a PRN file for direct printing	75
Printing data directly from the USB Flash memory drive or digital camera supporting mass storage	76
Changing the default settings for direct print	78
11 How to print from a computer	79
Printing a document	79
12 How to scan to a computer	80
Before scanning	80
Scanning a document as a PDF file using ControlCenter4 (Windows®)	81
How to scan a document as a PDF file using the Touchscreen	83
A Routine maintenance	85
Replacing the consumable items	85
Replacing the toner cartridges	89
Toner Low	89
Replace Toner	89
Replacing the toner cartridges	90
Cleaning the corona wires	96
Replacing the drum units	99
Drum !	99
Drum End SoonX	100
Replace DrumX	100
Drum Stop	100
Replacing the drum units	100
Resetting the drum counter	105
Replacing the belt unit	105
Replace Belt	105
Resetting the belt unit counter	108
Replacing the waste toner box	109
WT Box End Soon	109
Replace WT Box	109
B Troubleshooting	114
Identifying your problem	114
Error and maintenance messages	116
Transferring your faxes or Fax Journal report	124
Transferring faxes to another fax machine	124
Transferring faxes to your computer	125
Transferring the Fax Journal report to another fax machine	125
Document Jams	126
Document is jammed in the top of the ADF unit	126
Document is jammed under the document cover	126
Removing small documents jammed in the ADF	127
Document is jammed at the output tray	127
Paper Jams	128
Paper is jammed in the manual feed slot	128
Paper is jammed in the paper tray	128
Paper is jammed at the output paper tray	129
Paper is jammed at the back of the machine	130
Paper is jammed inside the machine	132
Paper is jammed underneath the paper tray	135
If you are having difficulty with your machine	137
Setting Dial Tone detection	146
Telephone line interference / VoIP	146
Improving the print quality	147
Machine Information	157
Checking the Serial Number	157
Checking the Firmware Version	157
Reset functions	158
How to reset the machine	158
C Settings and features tables	159
Using the Settings Tables	159
Settings Tables	160
Features Tables	182
Entering text	208
D Specifications	209
General	209
Document Size	211
Print media	212
Fax	213
Copy	214
Scanner	215
Printer	216
Interfaces	217
Network	218
Direct Print feature	219
Computer requirements	220
Consumable items	221

Match case Limit results 1 per page

124

The headers or footers appear

when the document displays on the

screen but they are not on the

printed page.

There is an unprintable area on the top and bottom of the page. Adjust the top and

bottom margins in your document to allow for this (see

Unscannable and

unprintable areas

on page 26).

The machine prints unexpectedly

or it prints garbage.

Press

to cancel print jobs.

Check the settings in your application to make sure they are set up to work with

your machine.

The machine prints the first couple

of pages correctly, then some

pages have missing text.

Check the settings in your application to make sure they are set up to work with

your machine.

Your computer is not recognizing the full signal of the machine’s input buffer. Make

sure you connected the interface cable correctly (see Quick Setup Guide).

The machine does not print on both

sides of the paper even though the

printer driver setting is 2-sided.

Check the paper size setting in the printer driver. You must choose Letter, Legal

or Folio paper that is 16 to 28 lb (60 to 105 g/m

The machine does not display the

USB menu when a USB flash

memory drive is connected to the

USB direct interface.

When the machine is in Deep Sleep mode, the machine does not wake up even if

you connect a USB flash memory drive to the USB direct interface. Press the

Touchscreen to wake up the machine.

Cannot perform ‘Page Layout’

printing.

Check that the paper size setting in the application and in the printer driver are the

same.

Print speed is too slow.

Try changing the printer driver setting. The highest resolution needs longer data

processing, sending and printing time.

The machine does not print from

Adobe

Illustrator

Try to reduce the print resolution (see Software User's Guide).

Poor print quality

See

Improving the print quality

on page 133.

Paper handling difficulties

Difficulties

Suggestions

The machine does not feed paper.

If the Touchscreen shows a Paper Jam message and you still have a problem, see

Error and maintenance messages

on page 102.

If the paper tray is empty, load a new stack of paper into the paper tray.

If there is paper in the paper tray, make sure it is straight. If the paper is curled,

straighten it. Sometimes it is helpful to remove the paper, turn the stack over and

put it back in the paper tray.

Reduce the amount of paper in the paper tray, and then try again.

Make sure

Manual

is not selected for

Paper Source

in the printer driver.

Clean the paper pick-up rollers (see Advanced User's Guide:

Cleaning the paper

pick-up rollers

The machine does not feed paper

from the Manual feed slot.

Use both hands to push one sheet of paper firmly into the manual feed slot until

the top edge of the paper presses against the paper feed rollers. Continue

pressing the paper against the rollers until the machine grabs the paper and pulls

it in further.

Put only one sheet of paper in the manual feed slot.