Brother International MFC-9340CDW Users Manual - English - Page 144
Network difficulties, Difficulties, Suggestions, Windows, and Macintosh, Macintosh, Device Selector
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Network difficulties Difficulties Cannot print and scan over a network after completing the software installation. The network scanning feature does not work. The network PC-Fax Receive feature does not work. The Brother software cannot be installed. Cannot connect to the wireless network. Suggestions When the Cannot print to the networked printer. screen appears, follow the onscreen instructions. If the problem is not solved, see Network User's Guide:Troubleshooting. (Windows® and Macintosh) The network scanning feature may not work due to the firewall settings. Change or disable the firewall settings. It is necessary to set the third-party Security/Firewall Software to allow Network scanning. To add port 54925 for Network scanning, enter the information below: In Name: Enter any description, for example Brother NetScan. In Port number: Enter 54925. In Protocol: Make sure UDP is selected. See the instruction manual that came with your third-party Security/Firewall Software or call the software manufacturer. For more information, you can read FAQs and troubleshooting suggestions at http://solutions.brother.com/. (Macintosh) Re-select your machine in the Device Selector window from the Model pop-up menu in the main screen of ControlCenter2. (Windows® only) It is necessary to set the third-party Security/Firewall Software to allow PC-FAX Rx. To add port 54926 for Network PC-FAX Rx, enter the information below: In Name: Enter any description, for example Brother PC-FAX Rx. In Port number: Enter 54926. In Protocol: UDP is selected. See the instruction manual that came with your third-party Security/Firewall Software or call the software manufacturer. For more information, read FAQs and troubleshooting suggestions at http://solutions.brother.com/. (Windows®) If the Security Software warning appears on the computer screen during the installation, change the Security Software settings to permit the Brother product setup program or other program to run. (Macintosh) If you are using a firewall function of anti-spyware or antivirus security software, temporarily disable it and then install the Brother software. Investigate the problem using the WLAN Report. Press , All Settings, Print Reports, WLAN Report and then press OK (see Quick Setup Guide). 130