Brother International MFC-J4410DW Users Manual Basic - English - Page 101

Ink low, Cannot Print, Low Temperature, Media Error, Media is Full., No Caller ID, No File

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Troubleshooting Error Message Ink low Low Temperature Media Error Media is Full. No Caller ID No File No Ink Cartridge Cause Action One or more of the ink cartridges are near the end of their life. If one of the color ink cartridges is near the end of its life and someone is sending you a color fax, your machine's "handshake" will ask that the fax be sent as black & white. If the sending machine has the ability to convert it, the color fax will be printed at your machine as a black & white fax. Order a new ink cartridge. You can continue printing until the Touchscreen shows Cannot Print. (See Ordering accessories and supplies on page ii and Replacing the ink cartridges on page 74.) The print head is too cold. Allow the machine to warm up. The memory card is either corrupted, incorrectly formatted, or there is a problem with the memory card. Remove the memory card from the media drive (slot) of the machine and format it correctly. Put the card firmly into the slot again to make sure it is in the correct position. If the error remains, check the media drive (slot) of the machine by putting in another memory card that you know is working. The memory card or USB Flash memory drive you are using has no available space or already contains 999 files. Your machine can only save to your memory card or USB Flash memory drive if it contains fewer than 999 files. Delete unused files to free some space and try again. There is no incoming call history. You have not received any calls or you have not subscribed to the Caller ID service from your telephone company. If you want to use the Caller ID feature, call your telephone company. (See Advanced User's Guide: Caller ID.) The memory card or USB Flash Put the correct memory card or USB memory drive in the media drive does Flash memory drive into the slot again. not contain a .JPG file. An ink cartridge is not installed correctly. Take out the new ink cartridge and re-install it slowly until it latches. (See Replacing the ink cartridges on page 74.) B 87

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Troubleshooting
87
B
Ink low
One or more of the ink cartridges are
near the end of their life. If one of the
color ink cartridges is near the end of
its life and someone is sending you a
color fax, your machine’s “handshake”
will ask that the fax be sent as black &
white. If the sending machine has the
ability to convert it, the color fax will be
printed at your machine as a black &
white fax.
Order a new ink cartridge. You can
continue printing until the
Touchscreen shows
Cannot Print
.
(See
Ordering accessories and
supplies
on page ii and
Replacing the
ink cartridges
on page 74.)
Low Temperature
The print head is too cold.
Allow the machine to warm up.
Media Error
The memory card is either corrupted,
incorrectly formatted, or there is a
problem with the memory card.
Remove the memory card from the
media drive (slot) of the machine and
format it correctly.
Put the card firmly into the slot again to
make sure it is in the correct position.
If the error remains, check the media
drive (slot) of the machine by putting in
another memory card that you know is
working.
Media is Full.
The memory card or USB Flash
memory drive you are using has no
available space or already contains
999 files.
Your machine can only save to your
memory card or USB Flash memory
drive if it contains fewer than 999 files.
Delete unused files to free some
space and try again.
No Caller ID
There is no incoming call history. You
have not received any calls or you
have not subscribed to the Caller ID
service from your telephone company.
If you want to use the Caller ID
feature, call your telephone company.
(See Advanced User’s Guide:
Caller
ID
.)
No File
The memory card or USB Flash
memory drive in the media drive does
not contain a .JPG file.
Put the correct memory card or USB
Flash memory drive into the slot again.
No Ink Cartridge
An ink cartridge is not installed
correctly.
Take out the new ink cartridge and
re-install it slowly until it latches. (See
Replacing the ink cartridges
on page 74.)
Error Message
Cause
Action