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Brother International MFC-J4410DW Users Manual Basic - English - Page 95

B Troubleshooting, Identifying the problem

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B Troubleshooting B If you think there is a problem with your machine, check each of the items below first and follow the troubleshooting tips. You can correct most problems by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com/. Identifying the problem B First, check the following.  The machine's power cord is connected correctly and the machine's power switch is turned on.  All of the protective parts have been removed.  Paper is inserted correctly in the paper tray.  The interface cables are securely connected to the machine and the computer, or the wireless connection is set up on both the machine and your computer.  Touchscreen Messages (See Error and Maintenance messages on page 83.) If you did not solve the problem with the above checks, identify the problem and then go to the page suggested below. Paper handling and Printing problems:  Printing Difficulties on page 103  Print Quality Difficulties on page 104  Paper Handling Difficulties on page 107  Printing Received Faxes on page 108 B Telephone and Fax problems:  Telephone Line or Connections on page 108  Handling Incoming Calls on page 111  Receiving Faxes on page 109  Sending Faxes on page 110 81

Section	Page
Basic User’s Guide MFC-J4410DW MFC-J4610DW	1
Brother numbers	3
Register your product	3
FAQs (frequently asked questions)	3
For Customer Service	3
Ordering accessories and supplies	4
Accessories and Supplies	5
Notice - Disclaimer of Warranties (USA and Canada)	6
Compilation and Publication Notice	7
User's Guides and where do I find them?	8
Table of Contents	9
1 General information	15
Using the documentation	15
Symbols and conventions used in the documentation	15
Accessing the Advanced User’s Guide, Software User’s Guide and Network User’s Guide	16
Viewing User’s Guides	16
(Windows®)	16
(Macintosh)	16
How to find Scanning instructions	17
How to find Network setup instructions	17
Accessing Brother Support (Windows®)	18
Accessing Brother Support (Macintosh)	19
Control panel overview	20
1.8\	22
Basic Operations	23
Shortcut Settings	24
Adding Shortcuts	25
Changing Shortcuts	25
Deleting Shortcuts	26
Using Shortcuts	26
2 Loading paper	27
Loading paper and other print media	27
Loading paper in paper tray #1	27
Loading smaller paper (Photo, Photo L and envelopes)	30
About envelopes	31
Loading envelopes	31
Loading Photo and Photo L paper	33
Loading paper in paper tray #2 (MFC-J4610DW)	34
Loading paper in the manual feed slot	36
Unprintable area	40
Paper settings	41
Paper Size and Type (MFC-J4410DW)	41
Paper Type	41
Paper Size	41
Paper Size and Type (MFC-J4610DW)	42
Tray use in Copy mode (MFC-J4610DW)	42
Tray use in Fax mode (MFC-J4610DW)	43
Acceptable paper and other print media	43
Recommended print media	44
Handling and using print media	44
Paper capacity of the output paper tray cover	44
Choosing the right print media	45
Paper type and size for each operation	45
Paper orientation and capacity of the paper trays	46
Paper orientation using User Defined as the Paper Size in the printer driver	47
Paper weight and thickness	47
3 Loading documents	48
How to load documents	48
Using the ADF	48
Document Sizes and Weights	48
How to load documents	48
Using the scanner glass	49
Document Sizes Supported	49
How to load documents	49
Unscannable area	50
4 Sending a fax	51
How to send a fax	51
Stop faxing	52
Setting scanner glass size for faxing	52
Color fax transmission	53
Canceling a fax in progress	53
Transmission Verification Report	53
5 Receiving a fax	55
Receive Modes	55
Choose the correct Receive Mode	55
Using Receive Modes	57
Fax Only	57
Fax/Tel	57
Manual	57
External TAD	57
Receive Mode settings	58
Ring Delay	58
F/T Ring Time (Fax/Tel mode only)	58
Easy Receive	59
If Easy Receive is On:	59
If Easy Receive is Off:	59
6 Telephone services and external devices	60
Telephone services	60
Voice Mail	60
Distinctive Ring	61
What does your telephone company's “Distinctive Ring” do?	61
What does Brother's “Distinctive Ring” do?	61
Do you have Voice Mail?	61
Before you choose the ring pattern to register	61
Registering the Distinctive Ring pattern	62
Turning off Distinctive Ring	63
Voice over Internet Protocol (VoIP)	63
Connecting an external TAD (telephone answering device)	64
Connections	65
Recording an outgoing message (OGM) on the external TAD	65
Multi-line connections (PBX)	66
External and extension telephones	66
Connecting an external or extension telephone	66
Using external and extension telephones	67
If you answer a call and no one is on the line:	67
Using a non-Brother cordless external telephone	67
Using remote codes	67
Fax Receive Code	67
Telephone Answer Code	67
Changing the remote codes	68
7 Dialing and storing numbers	69
How to dial	69
Manual dialing	69
Speed Dialing	69
Fax Redial	69
Storing numbers	70
Storing a pause	70
Storing Speed Dial numbers	70
Changing Speed Dial names or numbers	71
8 Making copies	72
How to copy	72
Stop copying	72
Copy options	72
Paper Type	73
Paper Size	73
Tray Select (MFC-J4610DW)	74
9 PhotoCapture Center™: Printing photos from a memory card or USB Flash memory drive	75
PhotoCapture Center™ operations (PHOTO mode)	75
Using a memory card or USB Flash memory drive	75
Getting started	76
Print Images	78
View Photos	78
PhotoCapture Center™ print settings	78
How to scan to a memory card or USB Flash memory drive	79
10 How to print from a computer	80
Printing a document	80
11 How to scan to a computer	81
Before scanning	81
Scanning a document as a PDF file using ControlCenter4 (Windows®)	82
How to change the machine’s Scan mode settings for PDF scanning	85
How to scan a document as a PDF file using the Touchscreen	87
A Routine maintenance	88
Replacing the ink cartridges	88
Cleaning and checking the machine	91
Cleaning the scanner	91
Cleaning the print head	92
Checking the print quality	92
Checking the print alignment	94
B Troubleshooting	95
Identifying the problem	95
Error and Maintenance messages	97
Error animation	106
Transferring your faxes or Fax Journal report	106
Transferring faxes to another fax machine	106
Transferring faxes to your PC	106
Transferring the Fax Journal report to another fax machine	107
Document jam	107
Document is jammed in the top of the ADF unit	107
Document is jammed inside the ADF unit	108
Removing small documents jammed in the ADF	108
Printer jam or paper jam	109
Paper is jammed in the front of the machine	109
Paper is jammed in the back of the machine	110
Paper is jammed in the front and back of the machine	111
Additional paper jam clear operations	114
If you are having difficulty with your machine	116
Dial Tone	129
Telephone line interference / VoIP	129
Machine Information	130
Checking the serial number	130
Reset functions	130
How to reset the machine	130
C Settings and features tables	131
Using the Settings Tables	131
Memory Storage	131
Settings tables	132
Features tables	149
Entering Text	166
Inserting spaces	166
Making corrections	166
Repeating letters	166
D Specifications	167
General	167
Print media	169
Fax	171
Copy	172
PhotoCapture Center™	173
PictBridge	174
Scanner	174
Printer	175
Interfaces	175
Network	176
Computer requirements	177
Consumable items	178
Index	179