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Canon imagePROGRAF iPF760 Basic Guide - Page 98

Images are printed crooked, Documents are printed in monochrome, Line thickness is not uniform

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Troubleshooting Images are printed crooked iPF760 Cause The type of paper specified in the printer driver does not match the type loaded in the printer. Corrective Action Make sure the same type of paper is specified in the printer driver as you have loaded in the printer. 1. Press the Stop button and stop printing. 2. Change the type of paper in the printer driver and try printing again. Images are printed crooked Cause In the Control Panel menu, Skew Check Lv. is set to Loose or Off. In the Control Panel menu, Width Detection is set to Off. Corrective Action In the Control Panel menu, set Skew Check Lv. to Standard. Set Width Detection to On in the Control Panel menu. Documents are printed in monochrome Cause In the Advanced Settings of the printer driver, Monochrome, Monochrome (BK ink), or Monochrome Bitmap is specified in Color Mode. The Printhead nozzles are clogged. Corrective Action In the Advanced Settings of the printer driver, specify Color in Color Mode and try printing again. Print a test pattern to check the color ink nozzles and see if they are clogged. (See "Checking for Nozzle Clogging.") →User's Guide Line thickness is not uniform Cause In the Special Settings dialog box of the Windows printer driver, Fast Graphic Process is selected. Corrective Action Access the printer driver Properties dialog box from Print in the File menu of the source application, and follow these steps to print. 1. Clear the option Open Preview When Print Job Starts on the Main sheet. 2. Clear the option Page Layout on the Layout sheet. 3. Click the Special Settings button in the Layout sheet to open the Special Settings dialog box, and remove the check from Fast Graphic Process. The type of paper specified in the printer driver does not match the type loaded in the printer. Load paper of the same type as you have specified in the printer driver. (See "Loading Rolls in the Printer.") →P.12 (See "Loading Sheets in the Printer.") →P.18 Make sure the same type of paper is specified in the printer driver as you have loaded in the printer. 1. Press the Stop button and stop printing. 2. Change the type of paper in the printer driver and try printing again. Lines are misaligned Cause The Printhead alignment is not adjusted. The type of paper specified in the printer driver does not match the type loaded in the printer. Corrective Action Adjust the Printhead alignment. (See "Automatic Adjustment to Straighten Lines and Colors (Head Posi. Adj.).") →P.76 (See "Adjusting the Printhead Alignment Manually.") →User's Guide (See "Adjusting the Printhead Orientation.") →User's Guide Load paper of the same type as you have specified in the printer driver. (See "Loading Rolls in the Printer.") →P.12 (See "Loading Sheets in the Printer.") →P.18 Make sure the same type of paper is specified in the printer driver as you have loaded in the printer. 98 1. Press the Stop button and stop printing. 2. Change the type of paper in the printer driver and try printing again. Problems with the printing quality Basic Guide

Section	Page
Cover	1
Preface	2
Safety Precautions	2
Safety Precautions	2
Legal Notices	4
Manuals for this printer	6
Manuals for this printer	6
Viewing the User Manual	6
About This User Manual	7
Handling Paper	9
Handling rolls	9
Attaching the Roll Holder to Rolls	9
Loading Rolls in the Printer	12
Removing the Roll from the Printer	15
Handling sheets	18
Loading Sheets in the Printer	18
Removing Sheets	20
Maintenance and Consumables	22
Ink Tanks	22
Ink Tanks	22
Replacing Ink Tanks	22
Printheads	27
Printhead	27
Replacing the Printhead	27
Maintenance Cartridge	34
Maintenance Cartridge	34
Replacing the Maintenance Cartridge	34
Cleaning the Printer	39
Cleaning Inside the Top Cover	39
Cleaning the Printhead	41
Printer Parts	43
Operations and Display Screen	43
Control Panel	43
Menu Operations	44
Menu Structure	48
Printer parts	54
Front	54
Side	55
Top Cover (Inside)	56
Roll Cover (Inside)	57
Carriage	57
Ink Tank Cover (Inside)	58
Printer Relocation	59
Preparing to Transfer the Printer	59
Preparing to Transfer the Printer	59
Reinstalling the Printer	62
Software Installation	66
Installing the Printer Driver (Windows)	66
Installing the Software (Windows)	66
Installing the Printer Driver (Mac OS X)	68
Installing the Software (Mac OS X)	68
Convenient Printer Driver Features	70
Print Preview	70
Rotate Page 90 degrees (Converse Paper)	72
Borderless Printing	73
Large-Format Printing	74
Enlarged/Reduced Printing	75
Adjustments for Better Print Quality	76
Adjusting the Printhead	76
Automatic Adjustment to Straighten Lines and Colors (Head Posi. Adj.)	76
Adjusting the feed amount	78
Selecting a Feed Amount Adjustment Method (Feed Priority)	78
Adjusting Line Length (Adjust Length)	79
Troubleshooting	81
Problems Regarding Paper	81
Clearing Jammed Paper (Paper Feed Slot)	81
Clearing Jammed Roll Paper	83
Clearing a Jammed Sheet	86
Roll paper cannot be inserted into the paper feed slot	89
Cannot load sheets	89
Paper is not cut neatly	89
Paper is not cut	90
Depression on the leading edge is left	90
The size of clear film cannot be detected	90
Roll Paper is Continuously Ejected	90
Printing does not start	91
The Data lamp on the Control Panel does not light up	91
The printer does not respond even if print jobs are sent	91
Ink Filling.. is displayed	91
The display screen indicates Agitating	91
The printer stops during a print job	92
An error message is shown on the Display Screen	92
The printer ejects blank, unprinted paper	92
Problems with the printing quality	93
Printing is faint	93
Paper rubs against the Printhead	93
The edges of the paper are dirty	94
The surface of the paper is dirty	95
The back side of the paper is dirty	95
Printed colors are inaccurate	95
Banding in different colors occurs	96
Colors in printed images are uneven	96
Image edges are blurred or white banding occurs	97
The contrast becomes uneven during printing	97
The length of printed images is inaccurate in the feeding direction	97
Images are printed crooked	98
Documents are printed in monochrome	98
Line thickness is not uniform	98
Lines are misaligned	98
Cannot print over a network	99
Cannot connect the printer to the network	99
Cannot print over a TCP/IP network	99
Cannot print over a NetWare network	99
Cannot print over AppleTalk or Bonjour networks	100
Installation problems	101
The computer does not recognize the printer	101
Removing Installed Printer Drivers	101
HP-GL/2 problems	103
With HP-GL/2, printing is misaligned	103
Lines or images are missing in printed HP-GL/2 jobs.	103
Lines are printed too thick or thin in HP-GL/2 print jobs	103
HP-GL/2 jobs are printed in monochrome (or color)	103
Printed colors of lines are inaccurate during HP-GL/2 printing	103
HP-GL/2 jobs are printed 6 mm larger than specified	103
HP-GL/2 jobs are printed at maximum size, even if a standard size is specified	104
HP-GL/2 printing takes a long time	104
Replotting with HP-GL/2 jobs is not possible.	104
The printer stops when printing a HP-GL/2 job (the carriage stops moving)	104
Other problems	105
The printer does not go on	105
If the Printer Makes a Strange Sound	105
Messages advising to check the maintenance cartridge are not cleared	105
The printer consumes a lot of ink	105
Ink Level Detection	106
Error Message	109
Messages regarding paper	109
MediaType Mismatch	109
The paper is too small.	109
The paper is too small.	110
PaprWidth Mismatch	111
Paper size not detected.	111
Insufficient paper for job	112
This paper cannot be used.	112
Roll printing is selected.	112
Roll printing is selected, but sheets are loaded.	113
The roll is empty.	113
Sheet printing is selected.	113
Regular printing is selected, but a roll is loaded.	114
Paper jam	114
Paper is crooked.	114
Paper not aligned with right guide.	115
Cannot detect papr	115
Paper cutting failed.	115
End of paper feed.	116
Rel lever is in wrong position.	116
Borderless printng not possible.	116
Paper position not suitable for borderless printing.	117
Roll paper is not securely in contact with roll holder.	117
Messages regarding ink	118
Ink insufficient.	118
No ink left.	118
Remaining level of the ink cannot be correctly detected.	118
Unable to detect ink level correctly.	118
Close Ink Tank Cover	118
Ink tank is empty.	119
Not much ink is left.	119
No ink tank loaded.	119
Wrong ink tank.	119
Do not pull out ink tank.	119
Messages regarding printing or adjustment	120
Cannot adjust paper feed.	120
Check printed document.	120
Messages regarding printheads	121
Cannot adjust printhead.	121
Wrong printhead.	121
Printhead error	121
No printhead	121
Execute printhead cleaning.	121
Messages regarding the maintenance cartridge	123
Insert the maintenance cartridge.	123
Wrong maintenance cartridge.	123
Maint. cart. The level is low	123
No Maintenance Cartridge capacity.	123
Maintenance cartridge full.	123
Maintenance cartridge problem.	123
Messages regarding HP-GL/2	124
This type of paper is not compatible with HP-GL/2.	124
GL2: Wxxxx The memory is full. (xxxx is 0501, 0903, or 0904)	124
GL2: W0502 The parameter is out of range.	124
GL2: W0504 This command is not supported.	124
Other Messages	125
GARO Wxxxx (x represents a number)	125
ERROR Exxx-xxxx (x represents a letter or number)	125
Hardware error. xxxxxxxx-xxxx (x represents a letter or number)	125
Top cover is open.	125
Prepare for parts replacement.	126
Parts replacement time has passed.	126
Unknown file.	126
Multi-sensor error	126
Error in cutter position.	126
Error Messages	127

Match case Limit results 1 per page

Cause

Corrective Action

The type of paper specified in the printer driv-

er does not match the type loaded in the

printer.

Make sure the same type of paper is specified in the printer driver as you have loaded in

the printer.

Press the

Stop

button and stop printing.

Change the type of paper in the printer driver and try printing again.

Images are printed crooked

Cause

Corrective Action

In the Control Panel menu,

Skew Check Lv.

is set to

Loose

Off

In the Control Panel menu, set

Skew Check Lv.

Standard

In the Control Panel menu,

Width Detection

is set to

Off

Set

Width Detection

in the Control Panel menu.

Documents are printed in monochrome

Cause

Corrective Action

In the

Advanced Settings

of the printer driver,

Mon-

ochrome

Monochrome (BK ink)

, or

Monochrome

Bitmap

is specified in

Color Mode

In the

Advanced Settings

of the printer driver, specify

Color

Color Mode

and

try printing again.

The Printhead nozzles are clogged.

Print a test pattern to check the color ink nozzles and see if they are clogged.

(See "Checking for Nozzle Clogging.")

→User's Guide

Line thickness is not uniform

Cause

Corrective Action

In the

Special Settings

dialog box of the

Windows printer driver,

Fast Graphic

Process

is selected.

Access the printer driver

Properties

dialog box from

in the

File

menu of the source ap-

plication, and follow these steps to print.

Clear the option

Open Preview When Print Job Starts

on the

Main

sheet.

Clear the option

Page Layout

on the

Layout

sheet.

Click the

Special Settings

button in the

Layout

sheet to open the

Special Settings

dialog

box, and remove the check from

Fast Graphic Process

The type of paper specified in the printer

driver does not match the type loaded in

the printer.

Load paper of the same type as you have specified in the printer driver.

(See "Loading Rolls in the Printer.")

→P.12

(See "Loading Sheets in the Printer.")

→P.18

Make sure the same type of paper is specified in the printer driver as you have loaded in the

printer.

Press the

Stop

button and stop printing.

Change the type of paper in the printer driver and try printing again.

Lines are misaligned

Cause

Corrective Action

The Printhead alignment is not adjus-

ted.

Adjust the Printhead alignment.

(See "Automatic Adjustment to Straighten Lines and Colors (Head Posi. Adj.).")

→P.76

(See "Adjusting the Printhead Alignment Manually.")

→User's Guide

(See "Adjusting the Printhead Orientation.")

→User's Guide

The type of paper specified in the print-

er driver does not match the type loa-

ded in the printer.

Load paper of the same type as you have specified in the printer driver.

(See "Loading Rolls in the Printer.")

→P.12

(See "Loading Sheets in the Printer.")

→P.18

Make sure the same type of paper is specified in the printer driver as you have loaded in the

printer.

Press the

Stop

button and stop printing.

Change the type of paper in the printer driver and try printing again.

Images are printed crooked

iPF760

Basic Guide

Troubleshooting

Problems with the printing quality