Cisco 2948G Hardware Installation Guide - Page 25

Cisco TAC Website, Opening a TAC Case, TAC Case Priority Definitions - password

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Preface Obtaining Technical Assistance Cisco TAC Website The Cisco TAC website (http://www.cisco.com/tac) provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The Cisco TAC website is available 24 hours a day, 365 days a year. Accessing all the tools on the Cisco TAC website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a login ID or password, register at this URL: http://tools.cisco.com/RPF/register/register.do Opening a TAC Case The online TAC Case Open Tool (http://www.cisco.com/tac/caseopen) is the fastest way to open P3 and P4 cases. (Your network is minimally impaired or you require product information). After you describe your situation, the TAC Case Open Tool automatically recommends resources for an immediate solution. If your issue is not resolved using these recommendations, your case will be assigned to a Cisco TAC engineer. For P1 or P2 cases (your production network is down or severely degraded) or if you do not have Internet access, contact Cisco TAC by telephone. Cisco TAC engineers are assigned immediately to P1 and P2 cases to help keep your business operations running smoothly. To open a case by telephone, use one of the following numbers: Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227) EMEA: +32 2 704 55 55 USA: 1 800 553-2447 For a complete listing of Cisco TAC contacts, go to this URL: http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml TAC Case Priority Definitions To ensure that all cases are reported in a standard format, Cisco has established case priority definitions. 78-6286-05 Catalyst 2984G, 2948G-GE-TX, and 2980G Switch Hardware Installation Guide xxv

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xxv
Catalyst 2984G, 2948G-GE-TX, and 2980G Switch Hardware Installation Guide
78-6286-05
Preface
Obtaining Technical Assistance
Cisco TAC Website
The Cisco TAC website (
) provides online documents
and tools for troubleshooting and resolving technical issues with Cisco products
and technologies. The Cisco TAC website is available 24 hours a day, 365 days a
year.
Accessing all the tools on the Cisco TAC website requires a Cisco.com user ID
and password. If you have a valid service contract but do not have a login ID or
password, register at this URL:
Opening a TAC Case
The online TAC Case Open Tool (
) is the
fastest way to open P3 and P4 cases. (Your network is minimally impaired or you
require product information). After you describe your situation, the TAC Case
Open Tool automatically recommends resources for an immediate solution. If
your issue is not resolved using these recommendations, your case will be
assigned to a Cisco TAC engineer.
For P1 or P2 cases (your production network is down or severely degraded) or if
you do not have Internet access, contact Cisco TAC by telephone. Cisco TAC
engineers are assigned immediately to P1 and P2 cases to help keep your business
operations running smoothly.
To open a case by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447
For a complete listing of Cisco TAC contacts, go to this URL:
TAC Case Priority Definitions
To ensure that all cases are reported in a standard format, Cisco has established
case priority definitions.