Cisco 2948G Hardware Installation Guide - Page 95

Contacting Customer Service

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Chapter 5 Troubleshooting the Installation Contacting Customer Service Note If you are using an RPS, do not apply power to the RPS and the switch simultaneously. Disconnect power from the internal power supply before turning the power on for the RPS. The RPS contains multiple power supplies for redundant power protection. Refer to the RPS documentation for installation and configuration details. Step 3 If you are unable to resolve the problem, contact a customer service representative for instructions. Contacting Customer Service If you are unable to solve a startup problem after using the troubleshooting suggestions in this chapter, contact a customer service representative for assistance and further instructions. Before you call, have the following information ready to help your customer service representative assist you as quickly as possible: • Date you received the switch • Chassis serial number (located on a label on the right of the rear panel of the chassis) • Type of software and release number • Maintenance agreement or warranty information • Brief description of the problem • Brief explanation of the steps you have already taken to isolate and resolve the problem 78-6286-05 Catalyst 2984G, 2948G-GE-TX, and 2980G Switch Hardware Installation Guide 5-5

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5-5
Catalyst 2984G, 2948G-GE-TX, and 2980G Switch Hardware Installation Guide
78-6286-05
Chapter 5
Troubleshooting the Installation
Contacting Customer Service
Note
If you are using an RPS, do not apply power to the RPS
and
the switch
simultaneously. Disconnect power from the internal power supply before
turning the power on for the RPS. The RPS contains multiple power
supplies for redundant power protection. Refer to the RPS documentation
for installation and configuration details.
Step 3
If you are unable to resolve the problem, contact a customer service representative
for instructions.
Contacting Customer Service
If you are unable to solve a startup problem after using the troubleshooting
suggestions in this chapter, contact a customer service representative for
assistance and further instructions. Before you call, have the following
information ready to help your customer service representative assist you as
quickly as possible:
•
Date you received the switch
•
Chassis serial number (located on a label on the right of the rear panel of the
chassis)
•
Type of software and release number
•
Maintenance agreement or warranty information
•
Brief description of the problem
•
Brief explanation of the steps you have already taken to isolate and resolve
the problem