Compaq D51s Troubleshooting Guide - Page 35

Solving Printer Problems, If you encounter printer problems, see the documentation that came - network drivers

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Troubleshooting Without Diagnostics Solving Printer Problems If you encounter printer problems, see the documentation that came with your printer and to the common causes and solutions listed in the following table. Solving Printer Problems Problem Printer will not print. Printer will not turn on. Printer prints garbled information. Printer is offline. Cause Printer is not turned on and online. The correct printer drivers for your application are not installed. If you are on a network, you may not have made the connection to the printer. Printer may have failed. The cables may not be connected properly. The correct printer driver for your application is not installed. The cables may not be connected properly. Printer memory may be overloaded. The printer may be out of paper. Solution Turn the printer on and make sure it is online. 1. Install the correct printer driver for your application. 2. Try printing using the DOS command: DIR C:\ > [printer port] where [printer port] is the address of the printer being used. If printer works, reload printer driver. Make the proper network connections to the printer. Run printer self-test. Reconnect all cables and check the power cord and electrical outlet. Install the correct printer driver for your application. Reconnect all cables. Reset the printer by turning it off for one minute, then turn it back on. Check the paper tray and refill it if it is empty. Select online. Troubleshooting Guide 2-21

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Troubleshooting Guide
2–21
Troubleshooting Without Diagnostics
Solving Printer Problems
If you encounter printer problems, see the documentation that came
with your printer and to the common causes and solutions listed in the
following table.
Solving Printer Problems
Problem
Cause
Solution
Printer will not print.
Printer is not turned on
and online.
Turn the printer on and make sure it
is online.
The correct printer
drivers for your
application are not
installed.
1. Install the correct printer driver
for your application.
2. Try printing using the
DOS command:
DIR C:\ > [printer port]
where
[printer port]
is the
address of the printer being
used. If printer works, reload
printer driver.
If you are on a network,
you may not have
made the connection
to the printer.
Make the proper network
connections to the printer.
Printer may have failed.
Run printer self-test.
Printer will not turn on.
The cables may not be
connected properly.
Reconnect all cables and check the
power cord and electrical outlet.
Printer prints garbled
information.
The correct printer
driver for your
application is not
installed.
Install the correct printer driver for
your application.
The cables may not be
connected properly.
Reconnect all cables.
Printer memory may be
overloaded.
Reset the printer by turning it off for
one minute, then turn it back on.
Printer is offline.
The printer may be out
of paper.
Check the paper tray and refill it if
it is empty. Select online.