Compaq D51s Troubleshooting Guide - Page 42

continued, Compaq Restore, Run Computer Setup and modify - network

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Troubleshooting Without Diagnostics Solving Network Problems (Continued) Problem Network controller stopped working when an expansion board was added to the computer. (continued) Network controller stops working without apparent cause. New network card will not boot. Cannot connect to network server when attempting Remote System Installation. System setup utility reports unprogrammed EEPROM. Cause The network controller requires drivers. The files containing the network drivers are corrupted. The expansion board installed is a network card (NIC) and conflicts with the embedded NIC. The files containing the network drivers are corrupted. The cable is not securely connected. The network controller is defective. New network card may not be Compaq compatible. The network controller is not configured properly. Unprogrammed EEPROM. Solution Verify that the drivers were not accidentally deleted when the drivers for a new expansion board were installed. Reinstall the network drivers, using the Compaq Restore CD. Use the Computer Setup to disable the embedded NIC. Reinstall the network drivers, using the Compaq Restore CD. Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device. Contact your Compaq authorized service provider. Install Compaq-compatible NIC or change boot sequence to boot from another device. Run Computer Setup and modify the NIC Settings. Contact your Compaq authorized service provider. 2-28 Troubleshooting Guide

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2–28
Troubleshooting Guide
Troubleshooting Without Diagnostics
Network controller
stopped working when
an expansion board was
added to the computer.
(continued)
The network controller
requires drivers.
Verify that the drivers were not
accidentally deleted when the
drivers for a new expansion board
were installed.
The files containing the
network drivers are
corrupted.
Reinstall the network drivers,
using the
Compaq Restore
CD
.
The expansion board
installed is a network card
(NIC) and conflicts with
the embedded NIC.
Use the
Computer Setup
to
disable the embedded NIC.
Network controller stops
working without
apparent cause.
The files containing the
network drivers are
corrupted.
Reinstall the network drivers,
using the
Compaq Restore
CD
.
The cable is not securely
connected.
Ensure that the cable is securely
attached to the network connector
and that the other end of the cable
is securely attached to the correct
device.
The network controller is
defective.
Contact your Compaq authorized
service provider.
New network card will
not boot.
New network card may
not be Compaq
compatible.
Install Compaq-compatible NIC or
change boot sequence to boot
from another device.
Cannot connect to
network server when
attempting Remote
System Installation.
The network controller is
not configured properly.
Run Computer Setup and modify
the NIC Settings.
System setup utility
reports unprogrammed
EEPROM.
Unprogrammed
EEPROM.
Contact your Compaq authorized
service provider.
Solving Network Problems
(Continued)
Problem
Cause
Solution