Compaq D51s Troubleshooting Guide - Page 50

Contacting Compaq Customer Support, power-on passwords, if they are set.

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Troubleshooting Without Diagnostics Solving Software Problems Problem Computer will not start. "Illegal Operation has Occurred" error message is displayed. Cause System files may be damaged. Software being used is not Microsoft-certified for your version of Windows. Configuration files are corrupt. Solution Observe the beeps and LED lights on the keyboard. See Appendix A, "POST Error Messages" to determine possible causes. See your Compaq Restore kit or your Worldwide Limited Warranty for details. Verify that the software is certified by Microsoft for your version of Windows (see program packaging for this information). If possible, save all data, close all programs, and restart your computer. Contacting Compaq Customer Support For help and service, contact your Compaq authorized reseller or dealer. To locate a Compaq reseller or dealer near you, visit the Compaq Web site at www.compaq.com. ✎ If you take your computer to a Compaq authorized reseller, dealer, or service provider for service, remember to provide the setup and power-on passwords, if they are set. 2-36 Troubleshooting Guide

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2–36
Troubleshooting Guide
Troubleshooting Without Diagnostics
Contacting Compaq Customer Support
For help and service, contact your Compaq authorized reseller or
dealer. To locate a Compaq reseller or dealer near you, visit the
Compaq Web site at
www.compaq.com.
✎
If you take your computer to a Compaq authorized reseller, dealer, or
service provider for service, remember to provide the setup and
power-on passwords, if they are set.
Computer will not start.
System files may be
damaged.
Observe the beeps and LED lights
on the keyboard. See Appendix A,
“POST Error Messages” to
determine possible causes.
See your Compaq Restore kit or
your Worldwide Limited Warranty
for details.
“Illegal Operation has
Occurred” error message
is displayed.
Software being used is
not Microsoft-certified
for your version of
Windows.
Verify that the software is certified
by Microsoft for your version of
Windows (see program packaging
for this information).
Configuration files are
corrupt.
If possible, save all data, close all
programs, and restart your
computer.
Solving Software Problems
Problem
Cause
Solution