Compaq D51s Troubleshooting Guide - Page 49

Solving Software Problems, Where available, run the Compaq Configuration Record Utility - drivers download

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Page 49 highlights

Troubleshooting Without Diagnostics Solving Software Problems Most software problems occur as a result of the following: ■ The application was not installed or configured correctly. ■ There is insufficient memory available to run the application. ■ There is a conflict between applications. ■ Be sure that all the needed device drivers have been installed. ■ If you have installed an operating system other than the factory-installed operating system, check to be sure it is supported on your system. Where available, run the Compaq Configuration Record Utility to determine if any changes have been made to the software which may be causing a problem. See the Desktop Management Guide on the Documentation Library CD for more information. If you encounter software installation problems using a SCSI hard drive, see the applicable solutions listed in the following table: Solving Software Problems Problem Windows NT is not installing properly on a SCSI hard drive. Cause SCSI drivers were not installed on the system prior to the Windows NT installation. Solution Install the SCSI drivers on your system first, then install Windows NT. To download SCSI drivers for your Compaq system, visit the Compaq Web site at www.compaq.com/support For information on installing SCSI drivers, see Appendix E, "Installing SCSI Drivers for Windows NT Installation." Troubleshooting Guide 2-35

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Troubleshooting Guide
2–35
Troubleshooting Without Diagnostics
Solving Software Problems
Most software problems occur as a result of the following:
■
The application was not installed or configured correctly.
■
There is insufficient memory available to run the application.
■
There is a conflict between applications.
■
Be sure that all the needed device drivers have been installed.
■
If you have installed an operating system other than the
factory-installed operating system, check to be sure it is
supported on your system.
Where available, run the Compaq Configuration Record Utility to
determine if any changes have been made to the software which may
be causing a problem. See the
Desktop Management Guide
on the
Documentation Library
CD for more information.
If you encounter software installation problems using a SCSI hard
drive, see the applicable solutions listed in the following table:
Solving Software Problems
Problem
Cause
Solution
Windows NT is not
installing properly on a
SCSI hard drive.
SCSI drivers were
not installed on the
system prior to the
Windows NT
installation.
Install the SCSI drivers on your
system first, then install
Windows NT.
To download SCSI drivers for your
Compaq system, visit the Compaq
Web site at
www.compaq.com/support
For information on installing SCSI
drivers, see Appendix E, “Installing
SCSI Drivers for Windows NT
Installation.”