Compaq D51s Troubleshooting Guide - Page 46

Solving SCSI Problems, Problem, Cause, Solution, Storage > Controller, Order - driver download

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Troubleshooting Without Diagnostics Solving SCSI Problems If you encounter SCSI device problems, see the common causes and solutions listed in the following table. Solving SCSI Problems Problem System with UATA and SCSI drives will not boot from SCSI hard drive. System without a UATA drive will not boot from a SCSI drive. SCSI hard drives are not recognized after being installed when running under Windows NT. Cause A UATA drive is attached, the IDE controller is enabled, and the Integrated IDE controller is listed before the SCSI adapter in Setup's Storage > Controller Order menu. The SCSI drive is not configured correctly. Hard drive boot has been disabled in Computer Setup. SCSI drivers were not installed on the system prior to the Windows NT installation. Solution Under Computer Setup, select Storage > Controller Order, and move the Integrated IDE controller to the end of the list. Ensure that drive cabling and jumpers are set correctly. To boot a SCSI drive, set the drive ID number to 0. Under Computer Setup, select Storage > Boot Order, and enable the Hard Drive entry. Install the SCSI drivers on your system first, then install Windows NT. To download SCSI drivers for your Compaq system, visit the Compaq Web site at www.compaq.com/support For information on installing SCSI drivers, see Appendix E, "Installing SCSI Drivers for Windows NT Installation." 2-32 Troubleshooting Guide

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Troubleshooting Guide
Troubleshooting Without Diagnostics
Solving SCSI Problems
If you encounter SCSI device problems, see the common causes and
solutions listed in the following table.
Solving SCSI Problems
Problem
Cause
Solution
System with UATA and
SCSI drives will not boot
from SCSI hard drive.
A UATA drive is
attached, the IDE
controller is enabled,
and the Integrated IDE
controller is listed
before the SCSI
adapter in Setup’s
Storage > Controller
Order
menu.
Under Computer Setup, select
Storage > Controller Order,
and
move the Integrated IDE controller
to the end of the list.
System without a UATA
drive will not boot from a
SCSI drive.
The SCSI drive is not
configured correctly.
Ensure that drive cabling and
jumpers are set correctly. To boot
a SCSI drive, set the drive ID
number to 0.
Hard drive boot has
been disabled in
Computer Setup.
Under Computer Setup, select
Storage > Boot Order,
and enable
the Hard Drive entry.
SCSI hard drives are not
recognized after being
installed when running
under Windows NT.
SCSI drivers were
not installed on the
system prior to the
Windows NT
installation.
Install the SCSI drivers on your
system first, then install
Windows NT.
To download SCSI drivers for your
Compaq system, visit the Compaq
Web site at
www.compaq.com/support
For information on installing SCSI
drivers, see Appendix E, “Installing
SCSI Drivers for Windows NT
Installation.”