Compaq D51s Troubleshooting Guide - Page 48

Clean CD or DVD with a CD, Use Device Manager - video driver

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Troubleshooting Without Diagnostics Solving CD-ROM and DVD Problems Problem CD-ROM, CD-RW, DVD-ROM, or DVD-R/RW drive cannot read a disc or takes too long to start. (continued) Recording audio CDs is difficult or impossible. Cause The DVD-ROM drive takes longer to start because it has to determine the type of media played, such as audio or video. CD or DVD disc is dirty. Windows does not detect the CD-ROM or DVD-ROM drive. Wrong or poor quality media type. Solution Wait at least 30 seconds to let the DVD-ROM drive determine the type of media being played. If the disc still does not start, read the other solutions listed for this topic. Clean CD or DVD with a CD cleaning kit, available from most computer stores. 1. Use Device Manager to remove or uninstall the device in question. 2. Restart your computer and let Windows detect the CD or DVD driver. 1. Try using a slower speed when recording. 2. Verify that you are using the correct media for the drive. 3. Try a different brand of media. Quality varies widely between manufacturers. 2-34 Troubleshooting Guide

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2–34
Troubleshooting Guide
Troubleshooting Without Diagnostics
CD-ROM, CD-RW,
DVD-ROM, or DVD-R/RW
drive cannot read a disc or
takes too long to start.
(continued)
The DVD-ROM drive
takes longer to start
because it has to
determine the type of
media played, such as
audio or video.
Wait at least 30 seconds to let the
DVD-ROM drive determine the type
of media being played. If the disc
still does not start, read the other
solutions listed for this topic.
CD or DVD disc is dirty.
Clean CD or DVD with a CD
cleaning kit, available from most
computer stores.
Windows does not
detect the CD-ROM or
DVD-ROM drive.
1. Use Device Manager to
remove or uninstall the device
in question.
2. Restart your computer and let
Windows detect the CD or DVD
driver.
Recording audio CDs is
difficult or impossible.
Wrong or poor quality
media type.
1. Try using a slower speed when
recording.
2. Verify that you are using the
correct media for the drive.
3. Try a different brand of media.
Quality varies widely between
manufacturers.
Solving CD-ROM and DVD Problems
Problem
Cause
Solution