Compaq D51s Troubleshooting Guide - Page 39

Continued, or Windows XP Device Manager - memory upgrade

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Troubleshooting Without Diagnostics Solving Hardware Installation Problems (Continued) Problem A new device is not recognized as part of the system. (continued) Computer will not start. Cause A plug and play board may not automatically configure when added if the default configuration conflicts with other devices. Wrong memory modules were used in the upgrade or memory modules were installed in the wrong location. Solution Use Windows 98, Windows 2000, or Windows XP Device Manager to deselect the automatic settings for the board and choose a basic configuration that doesn't cause a resource conflict. You can also use Computer Setup to reconfigure or disable devices to resolve the resource conflict. 1. Review the documentation that came with your system to determine if you are using the correct memory modules and to verify the proper installation. 2. Observe the beeps and LED lights on the keyboard. See Appendix A, "POST Error Messages" to determine possible causes. 3. If you still cannot resolve the issue, contact Compaq Technical Support. Troubleshooting Guide 2-25

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Troubleshooting Guide
2–25
Troubleshooting Without Diagnostics
A new device is not
recognized as part of the
system.
(continued)
A plug and play board
may not automatically
configure when
added if the default
configuration conflicts
with other devices.
Use Windows 98, Windows 2000,
or Windows XP Device Manager to
deselect the automatic settings for
the board and choose a basic
configuration that doesn’t cause a
resource conflict. You can also use
Computer Setup to reconfigure or
disable devices to resolve the
resource conflict.
Computer will not start.
Wrong memory
modules were used in
the upgrade or memory
modules were installed
in the wrong location.
1.
Review the documentation that
came with your system to
determine if you are using the
correct memory modules and
to verify the proper installation.
2. Observe the beeps and LED
lights on the keyboard. See
Appendix A, “POST Error
Messages” to determine
possible causes.
3. If you still cannot resolve the
issue, contact Compaq
Technical Support.
Solving Hardware Installation Problems
(Continued)
Problem
Cause
Solution