Dell PowerEdge 4350 Dell PowerEdge 4350 Systems Installation and Troubleshooti - Page 101

Checking Inside the Computer7-19

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Match case Limit results 1 per page

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Checking Inside the Computer7-19

11.

Run the RAM test group in the Dell Diagnostics.

See Chapter 5, ²Running the Dell Diagnostics.³

Do the tests complete successfully?

Yes.

You have fixed the problem.

No.

See Chapter 12, ²Getting Help,³ for instructions on obtaining technical

assistance.

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Troubleshooting video problems involves determining which of the following is the

source of the problem: the monitor, the monitor interface cable, the video memory, or

the video logic of the computer. You can also have a high-resolution video expansion

card installed, which overrides the video logic of the computer.

The following procedure troubleshoots problems with the video memory and video

logic only. Before you begin, perform the procedure found in ²Troubleshooting the

Monitor³ in Chapter 6 to determine whether or not the monitor is the source of the

problem.

If you have a high-resolution video expansion card, first complete the steps in ²Trou-

bleshooting Expansion Cards³ found earlier in this chapter to verify that the card is

configured and installed correctly.

Follow these steps to troubleshoot the video subsystem:

1.

Run the Video test group in the Dell Diagnostics.

See Chapter 5, ²Running the Dell Diagnostics.³

Most of the tests in the Video test group are interactive; that is, you must

respond before the diagnostics continues with the next test.

Do the tests complete successfully?

Yes.

It is not a video hardware problem. Go to Chapter 4, ²Finding Software

Solutions.³

No.

Go to step 2.

2.

Turn off the system, including any attached peripherals, and disconnect the

power cable from the electrical outlet.

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3.

Open the panel doors on top of the computer.

See ²Accessing the Interior of Your System³ found earlier in this chapter.