Dell PowerEdge 4350 Dell PowerEdge 4350 Systems Installation and Troubleshooti - Page 76

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Match case Limit results 1 per page

---

100% Actual Size Fit Width Fit Height Fit Page Automatic

6-2

Dell PowerEdge

4350 Systems Installation and Troubleshooting Guide

3.

Run the Dell Diagnostics.

See Chapter 5, ²Running the Dell Diagnostics.³ Does the monitor display text

properly?

Yes

. Go to step 5.

No

. Go to step 4.

4.

Type

J

and press the down-arrow key four times. Then press the plus (

+

) key to

send all error messages to a printer. To save the error messages to a diskette,

insert a blank diskette into the diskette drive and press the plus (

+

) key twice to

save the error messages to the diskette.

Error messages that are sent to a diskette are saved in an American Standard

Code for Information Interchange (ASCII) file named

results

.

Do the error messages describe a video controller failure?

Yes.

Go to step 5.

No.

Go to step 6.

5.

Run the Video test group in the Dell Diagnostics.

See Chapter 5, ²Running the Dell Diagnostics.³ Most of the tests in the Video

test group require you to respond before the diagnostics continues with the next

test.

Did the tests run successfully?

Yes. You have fixed the problem, or the problem is software-related. For informa-

tion about installing video drivers, see Chapter 2, ²Using the Dell Server

Assistant CD,³ in the

User±s Guide

.

No.

Go to step 6.

6.

Turn off the system and disconnect it from the electrical outlet. Swap the monitor

with one of the same type that is working, and reconnect the system to the elec-

trical outlet.

7.

Run the Video test group in the Dell Diagnostics again.

Did the tests run successfully?

Yes.

The monitor must be replaced. See Chapter 12, ²Getting Help,³ for instruc-

tions on obtaining technical assistance.

No

. If a video expansion card is installed in the computer, see ²Troubleshooting

Expansion Cards³ in Chapter 7. If no video expansion card is installed, the inte-

grated video controller is faulty; see Chapter 12, ²Getting Help,³ for instructions

on obtaining technical assistance.