Dell PowerEdge 4350 Dell PowerEdge 4350 Systems Installation and Troubleshooti - Page 165

to Dell Computer Corporation. Collect-on-delivery C.O.D. packages are

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Match case Limit results 1 per page

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100% Actual Size Fit Width Fit Height Fit Page Automatic

Getting Hel

p

12-5

2.

Include a copy of the invoice and a letter describing the reason for the return.

3.

Include a copy of the Diagnostics Checklist indicating the tests you have run and

any error messages reported by the Dell Diagnostics.

4.

Include any accessories that belong with the item(s) being returned (power

cables, software diskettes, guides, and so on) if the return is for credit.

5.

Pack the equipment to be returned in the original (or equivalent) packing

materials.

You are responsible for paying shipping expenses. You are also responsible for

insuring any product returned, and you assume the risk of loss during shipment

to Dell Computer Corporation. Collect-on-delivery (C.O.D.) packages are not

accepted.

Returns that are missing any of the preceding requirements will be refused at our

receiving dock and returned to you.

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NOTE: Have your Express Service Code ready when you call. The code helps Dell±s

automated-support telephone system direct your call more efficiently.

Remember to fill out the Diagnostics Checklist (Figure 12-1). If possible, turn on your

system before you call Dell for technical assistance and call from a telephone at or

near the computer. You may be asked to type some commands at the keyboard, relay

detailed information during operations, or try other troubleshooting steps possible

only at the computer system itself. Make sure the system documentation is available.

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