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Section	Page
Dell PowerEdge 4350 Systems Installation and Troubleshooting Guide	1
Safety Instructions	3
When Using Your Computer System	4
Ergonomic Computing Habits	4
When Working Inside Your Computer	5
Protecting Against Electrostatic Discharge	6
Preface	7
About This Guide	7
Other Documentation You May Need	8
Notational Conventions	9
Notes, Cautions, and Warnings	9
Typographical Conventions	9
Contents	11
Introduction	19
Checking the Basics	21
Backing Up Files	21
Basic Checks	21
Checking Connections and Switches	23
Look and Listen	26
The System Setup Program	27
The Resource Configuration Utility	28
Messages and Codes	29
System Messages	29
System Beep Codes	37
Warning Messages	40
Diagnostics Messages	40
Front-Panel Indicators	40
SCSI Hard-Disk Drive Indicator Codes	42
Power Supply Indicators	43
Finding Software Solutions	45
Installing and Configuring Software	45
Using Software	46
Error Messages	46
Input Errors	46
Program Conflicts	46
Avoiding Interrupt Assignment Conflicts	47
Running the Dell Diagnostics	49
Features of the Dell Diagnostics	49
When to Use the Dell Diagnostics	49
Starting the Dell Diagnostics	50
How to Use the Dell Diagnostics	51
Confirming the System Configuration Information	52
How to Use the Main Menu	53
Main Menu Options	53
Run	53
Select	54
Subtest	54
Run Under Subtest	54
Select Under Subtest	54
Options Under Subtest	55
Test Limits Under Subtest	55
About Under Subtest	55
Key-Help Under Subtest	55
Quit Menu Under Subtest	55
Options	55
Number of Times to Repeat Test(s)	56
Maximum Errors Allowed	56
Pause for User Response	56
Output Device for Status Messages	57
Output Device for Error Messages	57
Test Limits	58
About	58
Key-Help	58
Quit	58
Tests in the Dell Diagnostics	59
Error Messages	61
RAM Test Group	61
Subtests	61
Why Run a RAM Test?	61
System Set Test Group	62
Subtests	62
Why Run a System Set Test?	63
Video Test Group	64
Subtests	64
Why Run a Video Test?	65
Keyboard Test Group	65
Subtests	65
Why Run a Keyboard Test?	66
Mouse Test	66
Subtests	66
Why Run a Mouse Test?	67
Diskette Drives Test Group	67
Subtests	67
Why Run a Diskette Drives Test?	67
Serial/Infrared Ports Test Group	68
Subtests	68
Why Run a Serial/Infrared Ports Test?	69
Parallel Ports Test Group	69
Subtests	70
Why Run a Parallel Ports Test?	70
SCSI Devices Test Group	71
Subtests	71
Why Run a SCSI Devices Test?	72
Other Test Group	72
Subtests	73
Why Run an Other Test?	73
Checking the Equipment	75
Troubleshooting the Monitor	75
Troubleshooting the Keyboard	77
Troubleshooting I/O Ports	78
Troubleshooting the Basic I/O Functions	78
Troubleshooting a Parallel Printer	79
Troubleshooting a Serial I/O Device	80
Checking Inside the Computer	83
Safety First—For You and Your Computer	83
Computer Orientation	84
Removing the Front Bezel	85
Accessing the Interior of Your System	86
Inside the Chassis	87
Responding to a Dell OpenManage HIP Alert Message	88
Troubleshooting a Wet Computer	89
Troubleshooting a Damaged Computer	90
Troubleshooting the Battery	90
Troubleshooting Power Supply Problems	92
Removing the Power-Supply Filler Block	93
Replacing a Power Supply	93
Troubleshooting Power Cable Connections	94
Troubleshooting the Fan Assembly	95
Troubleshooting Expansion Cards	97
Troubleshooting System Memory	99
Troubleshooting the Video Subsystem	101
Troubleshooting the System Board	102
Troubleshooting the Diskette Drive Subsystem	104
Troubleshooting SCSI Hard-Disk Drives	106
Installing System Board Options	109
Expansion Cards	110
Choosing an Expansion Slot	112
Installing an Expansion Card	112
Removing an Expansion Card	114
Adding Memory	115
Memory Upgrade Kits	115
DIMM Installation Guidelines	115
Performing a Memory Upgrade	117
Installing DIMMs	118
Removing DIMMs	119
Upgrading the Microprocessor or Installing an Additional Microprocessor	120
Removing a Terminator Card	120
Installing a Terminator Card	121
Removing the SEC Cartridge and Heat Sink Assembly	121
Replacing the SEC Cartridge and Heat Sink Assembly	123
Replacing the Battery	124
Routing the Interface and Power Cables Inside the Chassis	127
Installing the Diskette and CD-ROM Drives	129
Before You Begin	130
Connecting the Drive	130
Interface Connectors	130
DC Power Cables	132
CD-ROM Drive Configuration	132
Installing the CD-ROM Drive	132
Installing the Diskette Drive	134
Installing Hard-Disk Drives	137
Preparing SCSI Hard-Disk Drives for Installation	138
SCSI Hard-Disk Drive Configuration	139
Partitioning and Formatting SCSI HardDisk Drives	139
Formatting High-Capacity SCSI Hard-Disk Drives	139
Installing and Removing SCSI HardDisk Drives	140
Hot-Pluggable SCSI Hard-Disk Drives	140
Indicator Codes for Hot-Pluggable SCSI Hard-Disk Drives	140
Installing a SCSI Hard-Disk Drive	140
Removing a SCSI Hard-Disk Drive	142
Installing a Dell Host Adapter Card	142
Configuring the Boot Device	145
Rack Installation	147
Before You Begin	149
Important Safety Information	149
Kit Installation Restrictions	149
Rack Stabilizer Feet	149
Recommended Tools	149
Installing the Rack Kit Components	150
Removing the Doors From the Rack	150
Installing the Slide Assemblies in the Rack	152
Installing a PowerEdge 4350 System in the Rack	156
Installing the Cable Tray	156
Installing the Computer	157
Installing the Cable-Management Arm	159
Replacing the Rack Doors	160
Getting Help	161
Technical Assistance	161
Help Tools	162
World Wide Web on the Internet	162
AutoTech Service	163
TechFax Service	163
TechConnect BBS	163
Automated Order-Status System	164
Technical Support Service	164
Problems With Your Order	164
Product Information	164
Returning Items for Warranty Repair or Credit	164
Before You Call	165
Dell Contact Numbers	167
Diagnostic Video Tests	177
Video Memory Test	178
Video Hardware Test	178
Text Mode Character Test	178
Character Attributes Subtest (80 x 25)	178
Character Set Subtest (80 x 25)	178
Character Attributes Subtest (40 x 25)	178
Character Set Subtest (40 x 25)	179
Text Mode Color Test	179
Color Attributes Subtest (80 x 25)	179
Color Attributes Subtest (40 x 25)	180
Color Bars Subtest	180
Text Mode Pages Test	181
Graphics Mode Test	181
320 x 200 Graphics Mode Screens	181
640 x 200 Black/White Graphics Mode Screen	181
640 x 480 Monochrome Graphics Mode Screen	181
320 x 200 16-Color Graphics Mode Screen	181
640 x 200 16-Color Graphics Mode Screen	182
640 x 350 16-Color Graphics Mode Screen	182
640 x 480 2-Color Graphics Mode Screen	182
640 x 480 16-Color Graphics Mode Screen	182
320 x 200 256-Color Graphics Mode Screen	182
640 x 480 256-Color Graphics Mode Screen	182
800 x 600 16-Color Graphics Mode Screen	182
800 x 600 256-Color Graphics Mode Screen	182
1024 x 768 16-Color Graphics Mode Screen	183
1024 x 768 256-Color Graphics Mode Screen	183
Color Palettes Test	183
Solid Colors Test	183
Jumpers, Switches, and Connectors	185
Jumpers and Switches—AGeneral Explanation	185
Jumpers	185
Switches	186
Disabling a Forgotten Password	188
System Board Labels	190
SCSI Backplane Board	191
Power-Supply Paralleling Board	192
Abbreviations and Acronyms	195

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5-6

Dell PowerEdge

4350 Systems Installation and Troubleshooting Guide

test groups are run. If you select

All

, all of the subtests in all of the test groups are

run. (The test groups or subtests are run in the same order as they are listed.)

The

Key-Help

option displays a list of key controls available for the particular option

you have chosen. The

Quit Menu

option returns you to the previous menu.

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Select

allows you to select individual test groups to tailor the testing process to your

particular needs. You can choose one or more test groups and run them sequentially

or individually. When you choose

Select

, five options are displayed:

All

One

Clear

All

Key-Help

, and

Quit Menu

To select all the test groups, press <Enter> when

All

is highlighted in the

Select

menu.

To select an individual test group, highlight the test group and press the spacebar or

highlight

One

and press <Enter>. Press the up- or down-arrow key to change the

highlighted test group.

To reverse a test group selection, highlight the test group and press the spacebar. To

clear all selections, select

Clear All

The

Key-Help

option displays a list of key controls available for the particular option

you have chosen. The

Quit Menu

option returns you to the previous menu.

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Most of the test groups consist of several subtests. Use the

Subtest

option to select

individual subtests within the test group(s).

When you select

Subtest

, many of the same options as those on the

Main Menu

are

displayed:

Run

Select

Options

Test Limits

About

Key-Help

, and

Quit Menu

. Each

of these options is explained in the following subsections.

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Run

in the

Subtest

menu displays five options:

One

Selected

All

Key-Help

, and

Quit Menu

. If you select

One

, only the highlighted subtest is run. If you select

Selected

, only the selected subtests are run. If you select

All

, all of the subtests

listed on the screen are run. (The subtests are run in the same order as they are

listed.)

The

Key-Help

option displays a list of key controls available. The

Quit Menu

option

returns you to the previous menu.

6HOHFW±8QGHU±6XEWHVW

Select

in the

Subtest

menu allows you to select individual subtests to tailor the test-

ing process to your particular needs. You can choose one or more subtests from the

list. When you choose

Select

, five options are displayed:

All

One

Clear

All

Key-

Help

, and

Quit Menu