Dell PowerEdge 4350 Dell PowerEdge 4350 Systems Installation and Troubleshooti - Page 161
Getting Hel
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Getting Hel
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This chapter describes the tools Dell provides to help you when you have a problem
with your computer. It also tells you when and how to call Dell for technical or cus-
tomer assistance.
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If you need assistance with a technical problem, perform the following steps:
1.
Complete the troubleshooting checks in Chapter 6, ²Checking the Equipment³
and Chapter 7, ²Checking Inside the Computer.³
2.
Run the Dell Diagnostics as described in Chapter 5, ²Running the Dell
Diagnostics.³
3.
Make a copy of the Diagnostics Checklist (found later in this chapter), and fill it
out.
4.
Use Dell±s extensive suite of online services available at Dell±s World Wide Web
site (
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) for help with installation and troubleshooting procedures.
For more information, refer to ²World Wide Web on the Internet³ found later in
this chapter.
5.
If the preceding steps have not resolved the problem and you need to talk to a
Dell technician, call Dell±s technical support service.
When prompted by Dell±s automated telephone system, enter your Express Ser-
vice Code to route the call directly to the proper support personnel. If you do not
have an Express Service Code, open the
Dell Accessories
folder, double-click the
Express Service Code
icon, and follow the directions.
NOTE: Dell±s Express Service Code system may not be available in all countries.
For instructions on using the technical support service, refer to ²Technical Sup-
port Service³ and ²Before You Call³ found later in this chapter.