Dell PowerEdge R840 EMC Installation and Service Manual - Page 174

Getting help, Contacting Dell, Documentation feedback, Accessing system information by using QRL

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9 Getting help Topics: • Contacting Dell • Documentation feedback • Accessing system information by using QRL • Receiving automated support with SupportAssist • Quick Resource Locator for PowerEdge R840 system • Recycling or End-of-Life service information Contacting Dell Dell provides several online and telephone based support and service options. If you do not have an active internet connection, you can find contact information about your purchase invoice, packing slip, bill, or Dell product catalog. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical assistance, or customer service issues: Steps 1. Go to www.dell.com/support/home 2. Select your country from the drop-down menu on the lower right corner of the page. 3. For customized support: a. Enter your system Service Tag in the Enter your Service Tag field. b. Click Submit. The support page that lists the various support categories is displayed. 4. For general support: a. Select your product category. b. Select your product segment. c. Select your product. The support page that lists the various support categories is displayed. 5. For contact details of Dell Global Technical Support: a. Click Global Technical Support b. The Contact Technical Support page is displayed with details to call, chat, or e-mail the Dell Global Technical Support team. Documentation feedback You can rate the documentation or write your feedback on any of our Dell EMC documentation pages and click Send Feedback to send your feedback. Accessing system information by using QRL You can use the Quick Resource Locator (QRL) to get immediate access to the information about your system. Prerequisites Ensure that your smart phone or tablet has the QR code scanner installed. The QRL includes the following information about your system: • How-to videos • Reference materials, including the Owner's Manual, LCD diagnostics, and mechanical overview • Service Tag to quickly access the specific hardware configuration and warranty information • A direct link to Dell to contact technical support and sales teams 174 Getting help

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Getting help
Topics:
•
Contacting Dell
•
Documentation feedback
•
Accessing system information by using QRL
•
Receiving automated support with SupportAssist
•
Quick Resource Locator for PowerEdge R840 system
•
Recycling or End-of-Life service information
Contacting Dell
Dell provides several online and telephone based support and service options. If you do not have an active internet connection, you can
find contact information about your purchase invoice, packing slip, bill, or Dell product catalog. Availability varies by country and product,
and some services may not be available in your area. To contact Dell for sales, technical assistance, or customer service issues:
Steps
1.
Go to
www.dell.com/support/home
2.
Select your country from the drop-down menu on the lower right corner of the page.
3.
For customized support:
a.
Enter your system Service Tag in the
Enter your Service Tag
field.
b.
Click
Submit
.
The support page that lists the various support categories is displayed.
4.
For general support:
a.
Select your product category.
b.
Select your product segment.
c.
Select your product.
The support page that lists the various support categories is displayed.
5.
For contact details of Dell Global Technical Support:
a.
Click
Global Technical Support
b.
The
Contact Technical Support
page is displayed with details to call, chat, or e-mail the Dell Global Technical Support team.
Documentation feedback
You can rate the documentation or write your feedback on any of our Dell EMC documentation pages and click
Send Feedback
to send
your feedback.
Accessing system information by using QRL
You can use the Quick Resource Locator (QRL) to get immediate access to the information about your system.
Prerequisites
Ensure that your smart phone or tablet has the QR code scanner installed.
The QRL includes the following information about your system:
•
How-to videos
•
Reference materials, including the Owner’s Manual, LCD diagnostics, and mechanical overview
•
Service Tag to quickly access the specific hardware configuration and warranty information
•
A direct link to Dell to contact technical support and sales teams
9
174
Getting help