Dell PowerEdge T30 Owners Manual - Page 98

Troubleshooting an optical drive, Troubleshooting a drive

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Related reference Using system diagnostics Getting help Troubleshooting an optical drive Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. Steps 1. Try using a different CD or DVD. 2. If the problem is not resolved, enter System Setup and ensure that the integrated SATA controller and the drive's SATA port are enabled. 3. Run the appropriate diagnostic test. 4. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 5. If installed, remove the bezel. 6. Remove the system cover. 7. Ensure that the interface cable is securely connected to the optical drive and to the controller. 8. Ensure that a power cable is properly connected to the drive. 9. Install the system cover. Next steps If the problem persists, see the Getting help section. Related tasks Removing the system cover Installing the system cover Related reference Getting help Troubleshooting a drive Prerequisites CAUTION: This troubleshooting procedure can erase data stored on the drive. Before you proceed, back up all files on the drive. CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. Steps 1. Run the appropriate diagnostic test. See the Using system diagnostics section. Depending on the results of the diagnostics test, proceed as required through the following steps. 2. Ensure that the needed device drivers for your controller card are installed and are configured correctly. For more information, see the operating system documentation. 98 Troubleshooting your system

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Related reference
Using system diagnostics
Getting help
Troubleshooting an optical drive
Prerequisites
CAUTION:
Many repairs may only be done by a certified service technician. You should only perform troubleshooting and
simple repairs as authorized in your product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow
the safety instructions that are shipped with your product.
Steps
1.
Try using a different CD or DVD.
2.
If the problem is not resolved, enter System Setup and ensure that the integrated SATA controller and the drive's SATA port are
enabled.
3.
Run the appropriate diagnostic test.
4.
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
5.
If installed, remove the bezel.
6.
Remove the system cover.
7.
Ensure that the interface cable is securely connected to the optical drive and to the controller.
8.
Ensure that a power cable is properly connected to the drive.
9.
Install the system cover.
Next steps
If the problem persists, see the Getting help section.
Related tasks
Removing the system cover
Installing the system cover
Related reference
Getting help
Troubleshooting a drive
Prerequisites
CAUTION:
This troubleshooting procedure can erase data stored on the drive. Before you proceed, back up all files on
the drive.
CAUTION:
Many repairs may only be done by a certified service technician. You should only perform troubleshooting and
simple repairs as authorized in your product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow
the safety instructions that are shipped with your product.
Steps
1.
Run the appropriate diagnostic test. See the Using system diagnostics section.
Depending on the results of the diagnostics test, proceed as required through the following steps.
2.
Ensure that the needed device drivers for your controller card are installed and are configured correctly. For more information, see the
operating system documentation.
98
Troubleshooting your system