Epson 1640XL User Manual - Page 68
Problems and Solutions, Setup Problems
UPC - 010343833548
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Problems and Solutions Here are some troubleshooting tips if you're having trouble setting up your scanner, scanning, or getting the quality you want from your scans. Setup Problems You see an error message that there is no response from the scanner, or that you can't start EPSON Scan. ■ Check your cable connections. If your cable is securely connected to both the scanner and computer, try another cable. If you have a USB connection, use an EPSON USB cable. If you are using the optional IEEE 1394 FireWire interface card, use the cable that came with the card. If you have a SCSI connection, try using a high quality, shielded cable, and be sure to restart your computer after you change the cable. ■ The USB connection only supports Macintosh, or Windows 98, 2000, Me, or XP system. The Windows operating system must be preinstalled on your system, not upgraded. 62 Problems and Solutions ■ The IEEE 1394 FireWire interface only supports Macintosh, or Windows Me, 2000, and XP. The Windows operating system must be preinstalled on your system, not upgraded, and the computer must have an OHCI-compliant IEEE 1394 port or card. There is no IEEE 1394 support for Windows 98. ■ If your scanner is connected to a USB hub, try connecting it directly to the computer's USB port. ■ Make sure your scanner is on. If you opened your host application before you turned on the scanner, close your application and reopen it. If that doesn't work, restart your system. ■ Check the Plug and Play option for your computer; it should be active (Windows 98, 2000, Me, and XP only). ■ If you have a SCSI connection, turn off both your scanner and computer. Then turn on your scanner before you turn on the computer. ■ If you have a SCSI connection, make sure your SCSI board is installed correctly. If the SCSI board is found, but not the scanner, check the SCSI terminator and ID. Make sure the SCSI ID doesn't conflict with another SCSI device.