Epson 1640XL User Manual - Page 71

Software Problems, System Device Manager in

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■ Make sure your transparency unit or automatic document feeder is closed (lying flat against the document table). ■ If paper is jammed in your automatic document feeder, see "Fixing Paper Jams" on page 51. ■ When using the film guides with the transparency unit, be sure the calibration area (next to the notch on the transparency guide) is uncovered. Software Problems EPSON Scan doesn't work properly. ■ Make sure the scanner's READY light is on. ■ Check to make sure your cable is securely connected to both the scanner and computer. ■ Try a different cable. If you have a USB connection, be sure to use the USB cable that came with your scanner. If you are using the optional IEEE 1394 FireWire interface card, use the cable that came with the card. If you have a SCSI connection, try using a high quality, shielded cable, and be sure to restart your computer after you change the cable. ■ If you have a SCSI connection, you can't turn the scanner off and on again while you're using your computer. Turn both the scanner and computer off, then turn on the scanner before you turn on the computer. Make sure the SCSI interface board is installed correctly in your computer. Check that your system recognizes your scanner and SCSI board (Windows only). Check the System Device Manager in the Windows Control Panel. Check for conflicts in your SCSI ID setting, I/O address, the interrupt setting for your SCSI board, and other settings. For information about the SCSI ID setting, see "Connecting to a SCSI Interface" on page 10. For information about choosing other settings, see your computer manual. ■ If none of these solutions help, uninstall your software, then reinstall it. See the instructions for uninstalling software beginning on page 70. The scanner software doesn't work properly. ■ Make sure the system requirements are correct for your software. See "System Requirements" on page 3. ■ Check your computer's memory. If you're running other software at the same time, using RAM Solving Problems 65

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Solving Problems
65
■
Make sure your transparency unit
or automatic document feeder is
closed (lying flat against the
document table).
■
If paper is jammed in your
automatic document feeder, see
“Fixing Paper Jams” on page 51.
■
When using the film guides with
the transparency unit, be sure the
calibration area (next to the notch
on the transparency guide) is
uncovered.
Software Problems
EPSON Scan doesn’t work
properly.
■
Make sure the scanner’s
READY
light is on.
■
Check to make sure your cable is
securely connected to both the
scanner and computer.
■
Try a different cable. If you have a
USB connection, be sure to use
the USB cable that came with
your scanner. If you are using the
optional IEEE 1394 FireWire
interface card, use the cable that
came with the card. If you have a
SCSI connection, try using a high
quality, shielded cable, and be sure
to restart your computer after you
change the cable.
■
If you have a SCSI connection,
you can’t turn the scanner off and
on again while you’re using your
computer. Turn both the scanner
and computer off, then turn on
the scanner before you turn on the
computer.
Make sure the SCSI interface
board is installed correctly in your
computer.
Check that your system recognizes
your scanner and SCSI board
(Windows only). Check the
System Device Manager in the
Windows Control Panel.
Check for conflicts in your SCSI
ID setting, I/O address, the
interrupt setting for your SCSI
board, and other settings. For
information about the SCSI ID
setting, see “Connecting to a SCSI
Interface” on page 10. For
information about choosing other
settings, see your computer
manual.
■
If none of these solutions help,
uninstall your software, then
reinstall it. See the instructions for
uninstalling software beginning on
page 70.
The scanner software doesn’t work
properly.
■
Make sure the system
requirements are correct for your
software. See “System
Requirements” on page 3.
■
Check your computer’s memory.
If you’re running other software at
the same time, using RAM