Epson 3800 Service Manual - Page 68

EPSON Stylus Pro 3800/3800C/3850 Revision A 3.4 Remedies for Error Messages The following tables explains the error messages and remedies. Message on LCD SERVICE CALL ERROR NNNN PLEASE CONTACT TO THE REPAIR CENTER PRINTER ERROR RESTART THE PRINTER CARRIAGE LOCKED RELEASE THE CARRIAGE LOCK PAPER JAM CLEAR JAMMED PAPER SEE PRINTER GUIDE FOR INSTRUCTIONS NO MAINTENANCE CART. INSTALL THE MAINTENANCE CARTRIDGE. MAINTENANCE COVER OPEN CLOSE THE MAINTENANCE COVER PAPER FEED ERROR REMOVE PAPER AND LOAD PAPER CORRECTLY Description See 3.5 Remedies for Service Call Error on page 74. Remedy A firmware bug, or some circuit component(s) on the main board is (are) damaged. The power is turned On without removing the protective material for the print head. Turn the printer Off and reboot it after waiting for a while. If a Service Call error occurs, see 3.5 Remedies for Service Call Error (p74) for further troubleshooting. Remove the protective material. A paper jam has occurred. Remove the jammed paper and load paper correctly. The PE sensor detected paper is still in the paper feed path. Torn scrap of paper Check the paper feed path around the PE sensor and remove any scrap of paper or some foreign matter may exist. or foreign matter. Paper feeding was physically interrupted. Check the paper feed path and remove any scrap of paper or foreign matter. No maintenance cartridge has been installed. Install a maintenance cartridge. The maintenance cartridge cannot be recognized by the printer. Remove the maintenance cartridge and reinstall it correctly. If this does not solve the problem, replace the cartridge with a new one. The printer cannot read/write data from/to the CSIC of the maintenance cartridge properly. Replace the maintenance cartridge with a new one. The cover of the maintenance cartridge is open. Close the maintenance cartridge cover. The maintenance cartridge cover sensor cannot detect that the cover is closed. Check the cover. If any damage is observed, replace it with a new one. Check that the following connectors are connected correctly. „ Connector on the maintenance cartridge cover sensor „ CN62 on the main board Replace the maintenance cartridge cover sensor. See 4.3.6.4 MAINTENANCE CARTRIDGE SENSOR on page 128. The PW sensor cannot detect the paper when the PF motor has driven a predetermined number of steps. Remove the paper and load paper correctly. Paper feeding was physically interrupted. Check the paper feed path and remove any scrap of paper or foreign matter. TROUBLE SHOOTING Remedies for Error Messages 68