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Epson 4900 Users Guide - Page 153

Media Type, STANDARD, NARROW, High Speed, WIDER, return the setting to standard

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Solving Problems | 153 Problem Your print has gaps or appears faint. Your print appears blurry or smeared. Solution ◗ Check the expiration date printed on each of the ink cartridges. If the cartridge is too old, replace it as described on page 124. ◗ Make sure the Media Type setting in the printer software is correct. ◗ Run a nozzle check and cleaning cycle (see page 118). ◗ Check the ink indicators and light and replace ink cartridges if your ink supply is low, as described on page 124. (If you replace ink cartridges with the printer turned off, the ink indicators will not be accurate.) ◗ The paper thickness setting is not correct for your paper. Use your printer software (page 95 for OS X or page 75 for Windows) to choose the correct setting. When you're done printing with a custom paper configuration, be sure to return the setting to standard (STD). ◗ The PLATEN GAP setting is too wide. Use the menu system to change the setting to STANDARD, or to NARROW if printing on very thin paper. See page 55 for instructions. ◗ Make sure the Media Type setting in the printer software is correct. ◗ If you're printing on non-Epson media, you may need to adjust the paper thickness setting, drying time, or color density. Use your printer software (page 95 for OS X or page 75 for Windows) to choose the correct setting. When you're done printing with a custom paper configuration, be sure to return the setting to standard (STD). ◗ Your paper doesn't meet the required specifications or wasn't stored in a dry, humidity-free environment. Load new paper. ◗ If you're using cut sheet media, make sure the printable side is face-up. ◗ Ink has leaked into the paper path. Wipe the paper path area of the printer with a soft, clean cloth. See page 139 for cleaning instructions. ◗ Turn off the High Speed setting. See page 84 for instructions. ◗ The PLATEN GAP setting is too narrow. Use the control panel to change the setting to WIDE or WIDER. See page 55 for instructions. ◗ Run a nozzle check and cleaning cycle (see page 118). ◗ You may need to uninstall and reinstall the printer driver (see page 161). ◗ If ink is smeared on the back of your print, make sure PAPER SIZE CHECK is ON in the control panel menu. This prevents printing beyond the edge of the paper and soiling the inside of the printer. 153

Section	Page
Introduction	9
Warnings, Cautions, Notes, and Tips	9
Options and Accessories	10
Where To Get Help	11
Windows System Requirements	11
OS X System Requirements	12
Important Safety Instructions	13
Ink Cartridge Safety Instructions	15
Printer Parts	16
Front	16
Back	16
Control Panel	17
LCD Screen	17
Setting Up the Printer	19
Unpacking and Connecting the Printer	19
Installing Ink	21
Connecting to Your System	23
Connecting Directly to the Computer	23
Windows	23
OS X	25
Connecting to a Network	26
Configuring the Network Interface	26
Printing a Network Status Sheet	28
Installing the Printer Software	28
Adding the Network Port	31
Updating Your Printer Firmware	33
Checking the Current Firmware Version	33
Downloading and Updating the Firmware	34
Handling Paper and Other Media	35
Selecting Media for Your Printer	35
Guidelines for Using Epson Media	36
Using Cut Sheet Paper	36
Cut Sheet Paper Paths	37
Loading Paper in the Paper Cassette	38
Using the Front Manual Feed Slot	43
Using the Rear Manual Feed Slot	46
Using Roll Paper	48
Roll Paper Guidelines	48
Removing and Installing the Spacer	49
Loading the Paper onto the Spindle	50
Placing the Paper in the Printer	51
Removing Paper from the Spindle	53
Switching Between 2-Inch and 3-Inch Roll Paper	54
Cutting Roll Paper Manually with the Built-in Cutter	54
Adjusting the Platen Gap for Thick or Thin Paper	55
Optimizing the Settings for Your Paper	56
Creating Custom Paper Configurations	56
Selecting Custom Paper Configurations	58
Printing With Epson Drivers for Windows	59
Sizing Images for Borderless Printing on Roll Paper	60
Choosing Basic Print Options	61
Selecting the Correct Media Type Setting	63
Choosing Color Management Options	65
Choosing Roll Paper Options	67
Choosing Cut Sheet Paper Options	70
Choosing Page Layout Options	73
Choosing Paper Configuration Options	74
Choosing Advanced Black and White Photo Settings	77
Saving, Exporting, and Importing Custom Settings	80
Saving and Exporting a Custom Settings Group	80
Importing a Custom Settings Group	81
Loading a Pre-Defined Settings Group	81
Editing Printer Driver Settings	82
Managing Print Jobs	83
Using the Progress Meter	83
Optimizing Print Speed	84
Setting Monitoring Preferences	86
Printing With Epson Drivers for OS X	87
Sizing Images for Borderless Printing on Roll Paper	88
Choosing Page Setup and Basic Print Options	89
Choosing Advanced Media Control Options	95
Choosing Roll Paper Settings	96
Controlling Borderless Image Expansion	98
Creating a Custom Preset and Printing	99
Choosing Advanced Black and White Photo Settings	100
Managing Print Jobs	103
Selecting the Correct Media Type Setting	104
Managing Color With Profiles	107
OS X Printing With a Color Profile	107
Setting Up Photoshop and Assigning a Profile	107
Selecting Print Settings and Printing	110
Windows Printing With a Color Profile	111
Setting Up Photoshop and Assigning a Profile	111
Selecting Print Settings and Printing	113
Maintaining and Transporting the Printer	115
Alert Lamp	115
Checking Printer Status and Part Life	115
Printing Status Information	116
Viewing Status Information	116
Checking Printer Status From the Printer Driver	117
Checking and Cleaning the Print Head	118
Running the Nozzle Check and Head Cleaning Utilities	118
Checking and Cleaning the Print Head Using the Control Panel	120
Automatically Checking and Cleaning the Print Head	121
Manually Checking and Cleaning the Print Head	121
Running Cleaning Cycles	122
Aligning the Print Head	123
Replacing Ink Cartridges	124
Changing the Black Ink Cartridge	128
Changing the Date and Time	129
Using Maintenance Mode	129
Replacing the Paper Cutter	131
Removing the Old Cutter	131
Installing the New Cutter	133
Replacing the Maintenance Tanks	135
Replacing the Ink Maintenance Tank	136
Replacing the Borderfree Maintenance Tank	137
Cleaning the Printer	139
Transporting or Storing the Printer	139
Preparing the Printer for Shipment	140
Setting Up the Printer After Transportation	140
Solving Problems	141
Diagnosing Problems	141
Checking Error Messages and Lights	142
Improving Print Quality	150
Solving Operational Problems	154
Solving Miscellaneous Printing Problems	155
Solving Paper Problems	157
Clearing Paper Jams	158
Uninstalling and Reinstalling the Printer Driver	161
OS X	161
Windows	161
Appendix A: Specifications	163
Clearing Stored Print Information	163
Environmental	163
Electrical	163
Dimensions and Weight	164
Printer Interfaces	164
Safety Approvals	164
Media	164
Roll Paper	164
Cut Sheets	165
Printable Area	165
Ink Cartridges	166

Match case Limit results 1 per page

153

Solving Problems

| 153

Your print has gaps or

appears faint.

◗

Check the expiration date printed on each of the ink cartridges. If the

cartridge is too old, replace it as described on page 124.

◗

Make sure the

Media Type

setting in the printer software is correct.

◗

Run a nozzle check and cleaning cycle (see page 118).

◗

Check the ink indicators and light and replace ink cartridges if your ink supply

is low, as described on page 124. (If you replace ink cartridges with the

printer turned off, the ink indicators will not be accurate.)

◗

The paper thickness setting is not correct for your paper. Use your printer

software (page 95 for OS X or page 75 for Windows) to choose the correct

setting. When you’re done printing with a custom paper configuration, be

sure to return the setting to standard (

STD

◗

The PLATEN GAP setting is too wide. Use the menu system to change the

setting to

STANDARD

, or to

NARROW

if printing on very thin paper. See

page 55 for instructions.

Your print appears blurry or

smeared.

◗

Make sure the

Media Type

setting in the printer software is correct.

◗

If you’re printing on non-Epson media, you may need to adjust the paper

thickness setting, drying time, or color density. Use your printer software

(page 95 for OS X or page 75 for Windows) to choose the correct setting.

When you’re done printing with a custom paper configuration, be sure to

return the setting to standard (

STD

◗

Your paper doesn’t meet the required specifications or wasn’t stored in a

dry, humidity-free environment. Load new paper.

◗

If you’re using cut sheet media, make sure the printable side is face-up.

◗

Ink has leaked into the paper path. Wipe the paper path area of the printer

with a soft, clean cloth. See page 139 for cleaning instructions.

◗

Turn off the

High Speed

setting. See page 84 for instructions.

◗

The PLATEN GAP setting is too narrow. Use the control panel to change the

setting to

WIDE

WIDER

. See page 55 for instructions.

◗

Run a nozzle check and cleaning cycle (see page 118).

◗

You may need to uninstall and reinstall the printer driver (see page 161).

◗

If ink is smeared on the back of your print, make sure PAPER SIZE CHECK is

in the control panel menu. This prevents printing beyond the edge of the

paper and soiling the inside of the printer.

Problem

Solution