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Epson 4900 Users Guide - Page 155

Solving Miscellaneous Printing Problems, If your printouts are not what you expected

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Solving Problems | 155 Problem Nothing prints. Solution ◗ Turn off the printer and computer. Make sure the interface cable is securely plugged in. Then restart the printer and computer. ◗ Make sure the interface cable meets the requirements; see page 11 or 12. ◗ The printer port setting doesn't match the printer connection port (Windows). Windows 8.x: Navigate to the Apps or All Apps screen. Select Control Panel > Hardware and Sound > Devices and Printers. Right-click the icon for your printer, then select Properties or Printer Properties. Click the Ports tab and make sure your printer port is selected. Windows 7 & Windows Vista: Click > Control Panel > Hardware and Sound > Devices and Printers. Right-click the icon for your printer, then select Properties. Click the Ports tab and make sure your printer port is selected. Windows XP: Click Start > Control Panel > Printers and Other Hardware > Printers and Faxes. Right-click the icon for your printer, then select Properties. Click the Ports tab and make sure your printer port is selected. ◗ Download and install the latest driver for OS X or Windows from the Epson website at www.proimaging.epson.com. Problem Your print has incorrect or garbled characters. Your print has incorrect margins. Your image is inverted. Solving Miscellaneous Printing Problems If your printouts are not what you expected, try the suggestions below: Solution ◗ Make sure your software is installed correctly and the printer is selected. ◗ Clear any stalled print jobs. ◗ Turn off the printer and computer. Make sure the interface cable is securely plugged in at both ends. ◗ Check the page size or paper size settings in your application. Make sure they are within the printer's printable area. ◗ Make sure the Paper Size and Borderless settings in your printer software are correct for the paper you're using. ◗ The ROLL PAPER MARGIN setting on the PRINTER SETUP menu is incorrect. ◗ Turn off the Flip Horizontal or Mirror Image setting in your printer software. See page 94 (OS X) or page 73 (Windows) for instructions. 155

Section	Page
Introduction	9
Warnings, Cautions, Notes, and Tips	9
Options and Accessories	10
Where To Get Help	11
Windows System Requirements	11
OS X System Requirements	12
Important Safety Instructions	13
Ink Cartridge Safety Instructions	15
Printer Parts	16
Front	16
Back	16
Control Panel	17
LCD Screen	17
Setting Up the Printer	19
Unpacking and Connecting the Printer	19
Installing Ink	21
Connecting to Your System	23
Connecting Directly to the Computer	23
Windows	23
OS X	25
Connecting to a Network	26
Configuring the Network Interface	26
Printing a Network Status Sheet	28
Installing the Printer Software	28
Adding the Network Port	31
Updating Your Printer Firmware	33
Checking the Current Firmware Version	33
Downloading and Updating the Firmware	34
Handling Paper and Other Media	35
Selecting Media for Your Printer	35
Guidelines for Using Epson Media	36
Using Cut Sheet Paper	36
Cut Sheet Paper Paths	37
Loading Paper in the Paper Cassette	38
Using the Front Manual Feed Slot	43
Using the Rear Manual Feed Slot	46
Using Roll Paper	48
Roll Paper Guidelines	48
Removing and Installing the Spacer	49
Loading the Paper onto the Spindle	50
Placing the Paper in the Printer	51
Removing Paper from the Spindle	53
Switching Between 2-Inch and 3-Inch Roll Paper	54
Cutting Roll Paper Manually with the Built-in Cutter	54
Adjusting the Platen Gap for Thick or Thin Paper	55
Optimizing the Settings for Your Paper	56
Creating Custom Paper Configurations	56
Selecting Custom Paper Configurations	58
Printing With Epson Drivers for Windows	59
Sizing Images for Borderless Printing on Roll Paper	60
Choosing Basic Print Options	61
Selecting the Correct Media Type Setting	63
Choosing Color Management Options	65
Choosing Roll Paper Options	67
Choosing Cut Sheet Paper Options	70
Choosing Page Layout Options	73
Choosing Paper Configuration Options	74
Choosing Advanced Black and White Photo Settings	77
Saving, Exporting, and Importing Custom Settings	80
Saving and Exporting a Custom Settings Group	80
Importing a Custom Settings Group	81
Loading a Pre-Defined Settings Group	81
Editing Printer Driver Settings	82
Managing Print Jobs	83
Using the Progress Meter	83
Optimizing Print Speed	84
Setting Monitoring Preferences	86
Printing With Epson Drivers for OS X	87
Sizing Images for Borderless Printing on Roll Paper	88
Choosing Page Setup and Basic Print Options	89
Choosing Advanced Media Control Options	95
Choosing Roll Paper Settings	96
Controlling Borderless Image Expansion	98
Creating a Custom Preset and Printing	99
Choosing Advanced Black and White Photo Settings	100
Managing Print Jobs	103
Selecting the Correct Media Type Setting	104
Managing Color With Profiles	107
OS X Printing With a Color Profile	107
Setting Up Photoshop and Assigning a Profile	107
Selecting Print Settings and Printing	110
Windows Printing With a Color Profile	111
Setting Up Photoshop and Assigning a Profile	111
Selecting Print Settings and Printing	113
Maintaining and Transporting the Printer	115
Alert Lamp	115
Checking Printer Status and Part Life	115
Printing Status Information	116
Viewing Status Information	116
Checking Printer Status From the Printer Driver	117
Checking and Cleaning the Print Head	118
Running the Nozzle Check and Head Cleaning Utilities	118
Checking and Cleaning the Print Head Using the Control Panel	120
Automatically Checking and Cleaning the Print Head	121
Manually Checking and Cleaning the Print Head	121
Running Cleaning Cycles	122
Aligning the Print Head	123
Replacing Ink Cartridges	124
Changing the Black Ink Cartridge	128
Changing the Date and Time	129
Using Maintenance Mode	129
Replacing the Paper Cutter	131
Removing the Old Cutter	131
Installing the New Cutter	133
Replacing the Maintenance Tanks	135
Replacing the Ink Maintenance Tank	136
Replacing the Borderfree Maintenance Tank	137
Cleaning the Printer	139
Transporting or Storing the Printer	139
Preparing the Printer for Shipment	140
Setting Up the Printer After Transportation	140
Solving Problems	141
Diagnosing Problems	141
Checking Error Messages and Lights	142
Improving Print Quality	150
Solving Operational Problems	154
Solving Miscellaneous Printing Problems	155
Solving Paper Problems	157
Clearing Paper Jams	158
Uninstalling and Reinstalling the Printer Driver	161
OS X	161
Windows	161
Appendix A: Specifications	163
Clearing Stored Print Information	163
Environmental	163
Electrical	163
Dimensions and Weight	164
Printer Interfaces	164
Safety Approvals	164
Media	164
Roll Paper	164
Cut Sheets	165
Printable Area	165
Ink Cartridges	166

Match case Limit results 1 per page

155

Solving Problems

| 155

Solving Miscellaneous Printing Problems

If your printouts are not what you expected, try the suggestions below:

Nothing prints.

◗

Turn off the printer and computer. Make sure the interface cable is securely

plugged in. Then restart the printer and computer.

◗

Make sure the interface cable meets the requirements; see page 11 or 12.

◗

The printer port setting doesn’t match the printer connection port

(Windows).

Windows 8.x:

Navigate to the

Apps

All Apps

screen. Select

Control

Panel

Hardware and Sound

Devices and Printers.

Right-click the icon

for your printer, then select

Properties

Printer Properties

. Click the

Ports

tab and make sure your printer port is selected.

Windows 7 & Windows Vista:

Click

Control Panel

Hardware and

Sound

Devices and Printers.

Right-click the icon for your printer, then

select

Properties

. Click the

Ports

tab and make sure your printer port is

selected.

Windows XP:

Click

Start

Control Panel

Printers and Other Hardware

Printers and Faxes

. Right-click the icon for your printer, then select

Properties

. Click the

Ports

tab and make sure your printer port is selected.

◗

Download and install the latest driver for OS X or Windows from the Epson

website at www.proimaging.epson.com.

Problem

Solution

Problem

Solution

Your print has incorrect or

garbled characters.

◗

Make sure your software is installed correctly and the printer is selected.

◗

Clear any stalled print jobs.

◗

Turn off the printer and computer. Make sure the interface cable is securely

plugged in at both ends.

Your print has incorrect

margins.

◗

Check the page size or paper size settings in your application. Make sure

they are within the printer’s printable area.

◗

Make sure the

Paper Size

and

Borderless

settings in your printer software

are correct for the paper you’re using.

◗

The

ROLL PAPER MARGIN

setting on the PRINTER SETUP menu is

incorrect.

Your image is inverted.

◗

Turn off the

Flip Horizontal

Mirror Image

setting in your printer software.

See page 94 (OS X) or page 73 (Windows) for instructions.