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Epson WF-M1560 Users Guide - Page 189

Solving Problems, Checking for Software Updates, Software Update, Maintenance, Start, EPSON

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Solving Problems Check these sections for solutions to problems you may have using your product. Checking for Software Updates Product Status Messages Running a Product Check Resetting Control Panel Defaults Solving Setup Problems Solving Network Problems Solving Copying Problems Solving Paper Problems Solving Problems Printing from a Computer Solving Page Layout and Content Problems Solving Print Quality Problems Solving Scanning Problems Solving Scanned Image Quality Problems Solving Faxing Problems When to Uninstall Your Product Software Where to Get Help Checking for Software Updates Periodically, it's a good idea to check Epson's support website for free updates to your product software. Visit the driver download site at (U.S. downloads or Canadian downloads). You can also manually update the software by selecting Software Update here: • Right-clicking the product icon in the Windows taskbar • On the Maintenance tab in the printer settings window • On the Start screen (Windows 8) or in the EPSON program group under your product name (other Windows versions) Parent topic: Solving Problems Related tasks Changing Automatic Update Options 189

Section	Page
Contents	3
Product Basics	12
Setting Up the Control Panel	12
Control Panel Buttons and Lights	12
Changing LCD Screen Language	13
Turning Off Control Panel Sounds	14
Product Parts Locations	14
Product Parts - Top and Front	15
Product Parts - Inside	18
Product Parts - Back	19
Scanning, Copying, and Faxing from the Control Panel	19
The Sleep Timer	20
Changing the Sleep Timer Setting From the Control Panel	20
Changing the Sleep Timer Setting - Windows	21
Changing the Sleep Timer Setting - Mac OS X	22
Selecting Wireless Network Settings From the Control Panel	23
Loading Paper	25
Loading Paper for Documents	25
Loading Envelopes	28
Paper Loading Capacity	31
Available Epson Papers	31
Paper or Media Type Settings	32
Placing Originals on the Product	34
Placing Originals on the Scanner Glass	34
Placing Originals in the Automatic Document Feeder	35
Copying	39
Copying Documents	39
Paper Type Settings - Copying	40
Paper Size Settings - Copying	41
Copying Options	41
Copying ID Cards	42
Printing From a Computer	44
Printing with Windows	44
Selecting Basic Print Settings - Windows	44
Print Quality Options - Windows	46
Multi-Page Printing Options - Windows	47
Selecting Double-sided Printing Settings - Windows	47
Double-sided Printing Options - Windows	49
Selecting Additional Layout and Print Options - Windows	49
Custom Tone Correction Options - Windows	51
Image Options and Additional Settings - Windows	52
Header/Footer Settings - Windows	52
Selecting a Printing Preset - Windows	53
Printing Your Document - Windows	54
Selecting Default Print Settings - Windows	55
Changing the Language of the Printer Software Screens	56
Changing Automatic Update Options	57
Printing with Mac OS X	58
Selecting Basic Print Settings - Mac OS X	59
Print Quality Options - Mac OS X	62
Selecting Page Setup Settings - Mac OS X	62
Selecting Print Layout Options - Mac OS X	63
Selecting Printing Preferences - Mac OS X	64
Printing Preferences - Mac OS X	64
Printing Your Document - Mac OS X	65
Checking Print Status - Mac OS X	66
Cancelling Printing Using a Product Button	66
Scanning	67
Starting a Scan	67
Starting a Scan Using the Product Control Panel	67
Changing Default Scan Button Settings	68
Starting a Scan Using the Epson Scan Icon	69
Starting a Scan from a Scanning Program	71
Selecting Epson Scan Settings	73
Scan Modes	73
Selecting the Scan Mode	74
Scanning in Office Mode	74
Available Document Source Settings - Office Mode	76
Selecting a Scan Area - Office Mode	77
Available Image Adjustments - Office Mode	79
Scanning in Home Mode	80
Selecting a Scan Area - Home Mode	83
Available Image Adjustments - Home Mode	86
Selecting a Scan Size - Home Mode	87
Scanning in Professional Mode	89
Available Document Source Settings - Professional Mode	92
Available Image Types - Professional Mode	92
Selecting a Scan Area - Professional Mode	92
Available Image Adjustments - Professional Mode	95
Selecting a Scan Size - Professional Mode	97
Image Preview Guidelines	100
Scan Resolution Guidelines	100
Selecting Scan File Settings	101
Available Scanned File Types and Optional Settings	102
Scanning with Mac OS X 10.6/10.7/10.8 Using Image Capture	103
Available Scan Settings - Mac OS X Image Capture	105
Scanning Special Projects	105
Scanning to a PDF File	105
Restoring Photo Colors as You Scan	108
Convert Scanned Documents to Editable Text (OCR)	109
Scanning Using OCR - Windows	109
Scanning Using OCR - Mac OS X	111
Faxing	114
Power Off Notices	114
Connecting a Telephone or Answering Machine	114
Checking the Fax Connection	121
Setting Up Fax Features	121
Setting Up Fax Features Using the Product Control Panel	122
Selecting Your Country or Region	122
Selecting the Date and Time	123
Entering Fax Header Information	124
Entering Numbers and Characters for Faxing	125
Selecting Fax Send and Receive Settings	126
Selecting Fax Communication Settings	126
Printing Fax Reports	127
Restoring Default Fax Settings	128
Fax Sending/Receiving Options	128
Fax Communications Options	129
Fax Report Options	130
Restore Default Settings Options	131
Setting Up Fax Features Using the Fax Utility - Windows	131
Setting Up Fax Features Using the Fax Utility - Mac OS X	133
Setting Up Speed Dial and Group Dial Lists	134
Setting Up Speed/Group Dial Lists Using the Product Control Panel	135
Creating Speed Dial List Entries	135
Printing Your Speed Dial List	136
Creating Group Dial List Entries	137
Printing Your Group Dial List	139
Setting Up Speed/Group Dial Lists Using the Fax Utility - Windows	139
Setting Up Speed/Group Dial Lists Using the Fax Utility - Mac OS X	143
Sending Faxes	144
Sending Faxes from the Product Control Panel	145
Manually Dialing or Redialing Fax Numbers	145
Selecting Fax Numbers From Speed or Group Dial Lists	146
Dialing Fax Numbers from a Connected Telephone	147
Sending a Fax at a Specified Time	148
Sending Faxes Using the Fax Utility - Windows	149
Sending Faxes Using the Fax Utility - Mac OS X	151
Receiving Faxes	154
Fax Reception	154
Receiving Faxes Automatically (Auto Answer)	155
Receiving Faxes Manually	155
Replacing the Ink Cartridge	157
Check Cartridge Status	157
Checking Cartridge Status on the LCD Screen	157
Checking Cartridge Status with Windows	158
Checking Cartridge Status with Mac OS X	161
Purchase Epson Ink Cartridges	162
Ink Cartridge Part Numbers	162
Removing and Installing the Ink Cartridge	163
Replacing the Ink Cartridge Using a Computer Utility	168
Adjusting Print Quality	170
Print Head Maintenance	170
Print Head Nozzle Check	170
Checking the Nozzles Using the Product Control Panel	170
Checking the Nozzles Using a Computer Utility	173
Print Head Cleaning	176
Cleaning the Print Head Using the Product Control Panel	176
Cleaning the Print Head Using a Computer Utility	177
Print Head Alignment	180
Aligning the Print Head Using the Product Control Panel	180
Aligning the Print Head Using a Computer Utility	181
Cleaning the Paper Path	182
Cleaning and Transporting Your Product	184
Cleaning Your Product	184
Transporting Your Product	186
Solving Problems	189
Checking for Software Updates	189
Product Status Messages	190
Running a Product Check	191
Resetting Control Panel Defaults	192
Solving Setup Problems	193
Noise After Ink Installation	193
Software Installation Problems	193
Control Panel Setup Problems	194
Solving Network Problems	194
Product Cannot Connect to a Wireless Router or Access Point	195
Network Software Cannot Find Product on a Network	195
Product Does Not Appear in Mac OS X Printer Window	196
Cannot Print Over a Network	196
Cannot Scan Over a Network	197
Printing a Network Status Sheet	198
Solving Copying Problems	198
Product Makes Noise, But Nothing Copies	199
Product Makes Noise When It Sits for a While	199
Solving Paper Problems	199
Paper Feeding Problems	199
Paper Jam Problems	200
Document Jams in the Automatic Document Feeder	203
Paper Ejection Problems	207
Solving Problems Printing from a Computer	207
Nothing Prints	208
Product Icon Does Not Appear in Windows Taskbar	209
Error After Cartridge Replacement	209
Printing is Slow	210
Solving Page Layout and Content Problems	211
Inverted Image	211
Too Many Copies Print	211
Blank Pages Print	212
Incorrect Margins on Printout	212
Incorrect Characters Print	213
Incorrect Image Size or Position	213
Slanted Printout	214
Solving Print Quality Problems	214
White or Dark Lines in Printout	215
Blurry or Smeared Printout	215
Faint Printout or Printout Has Gaps	217
Grainy Printout	217
Solving Scanning Problems	218
Scanning Software Does Not Operate Correctly	218
Cannot Start Epson Scan	219
Solving Scanned Image Quality Problems	220
Image Consists of a Few Dots Only	220
Line of Dots Appears in All Scanned Images	221
Straight Lines in an Image Appear Crooked	221
Image is Distorted or Blurry	221
Image Colors are Patchy at the Edges	222
Image is Too Dark	222
Back of Original Image Appears in Scanned Image	222
Ripple Patterns Appear in an Image	222
Image is Scanned Upside-Down	223
Scanned Image Colors Do Not Match Original Colors	223
Scan Area is Not Adjustable in Thumbnail Preview	223
Scanned Image Edges are Cropped	224
Solving Faxing Problems	224
Cannot Send or Receive Faxes	224
Cannot Receive Faxes with a Telephone Connected to Your Product	225
When to Uninstall Your Product Software	226
Uninstalling Product Software - Windows	226
Uninstalling Product Software - Mac OS X	227
Where to Get Help	227
Technical Specifications	229
EPEAT Registration	229
Windows System Requirements	229
Mac System Requirements	230
Printing Specifications	230
Scanning Specifications	231
Automatic Document Feeder (ADF) Specifications	231
Fax Specifications	232
Paper Specifications	232
Printable Area Specifications	233
Ink Cartridge Specifications	235
Dimension Specifications	236
Electrical Specifications	236
Environmental Specifications	237
Interface Specifications	237
Network Interface Specifications	237
Safety and Approvals Specifications	238
Notices	239
FCC Compliance Statement	239
Software Notices	241
Trademarks	245
Copyright Notice	245
libTIFF Software Acknowledgment	246
A Note Concerning Responsible Use of Copyrighted Materials	246
Default Delay Times for Power Management for Epson Products	246