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HP CM3530 HP Color LaserJet CM3530 MFP Series - User Guide - Page 216

Solve general problems, Troubleshooting checklist - fax not working

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Solve general problems If the product is not responding correctly, complete the steps in the following checklist, in order. If the product does not pass a step, follow the corresponding troubleshooting suggestions. If a step resolves the problem, you can stop without performing the other steps on the checklist. Troubleshooting checklist 1. Make sure the product Ready light is on. If no lights are on, complete these steps: a. Check the power-cable connections. b. Check that the power switch is on. c. Check that the formatter is correctly seated in the product. See Understand lights on the formatter on page 226. d. Make sure that the line voltage is correct for the product power configuration. (See the label that is on the back of the product for voltage requirements.) If you are using a power strip and its voltage is not within specifications, plug the product directly into the wall. If it is already plugged into the wall, try a different outlet. e. If none of these measures restores power, contact HP Customer Care. 2. Check the cabling. a. Check the cable connection between the product and the computer or network port. Make sure that the connection is secure. b. Make sure that the cable itself is not faulty by using a different cable, if possible. c. Check the network connection. See Solve connectivity problems on page 236. 3. Check to see if any messages appear on the control-panel display. If any error messages appear, see Control-panel messages on page 206. 4. Ensure that the paper that you are using meets specifications. 5. Print a configuration page. See Information pages on page 164. If the product is connected to a network, an HP Jetdirect page also prints. a. If the pages do not print, check that at least one tray contains paper. b. If the page jams in the product, clear the jam. See the control panel Help feature for instructions, or see Jams on page 207. 6. If the configuration page prints, check the following items. a. If the page does not print correctly, the problem is with the product hardware. Contact HP Customer Care. b. If the page prints correctly, then the product hardware is working. The problem is with the computer you are using, with the printer driver, or with the program. 7. Select one of the following options: Windows: Click Start, click Settings, and then click Printers, or Printers and Faxes. Doubleclick the name of the product. 202 Chapter 14 Solve problems ENWW

Section	Page
Product basics	15
Conventions used in this guide	16
Product comparison	17
Environmental features	18
Product features	19
Product walkaround	22
Front view	22
Back view	23
Interface ports	24
Serial number and model number location	25
Control panel	27
Use the control panel	28
Control-panel layout	28
Home screen	30
Buttons on the touchscreen	31
Control-panel help system	31
Navigate the Administration menu	32
Information menu	33
Default Job Options menu	35
Default Options for Originals	35
Image adjustment	36
Default Copy Options	37
Default Fax Options	38
Default E-mail Options	39
Default Send to Folder Options	40
Default Print Options	41
Time/Scheduling menu	42
Management menu	44
Initial Setup menu	47
Networking and I/O	47
Fax Setup	54
E-mail Setup	57
Send Setup menu	57
Device Behavior menu	58
Print Quality menu	62
Troubleshooting menu	66
Resets menu	69
Service menu	70
Software for Windows	71
Supported operating systems for Windows	72
Supported printer drivers for Windows	73
HP Universal Print Driver (UPD)	74
UPD installation modes	74
Select the correct printer driver for Windows	75
Priority for print settings	76
Change printer-driver settings for Windows	77
Remove software for Windows	78
Supported utilities for Windows	79
HP Web Jetadmin	79
Embedded Web server	79
HP Easy Printer Care	79
Software for other operating systems	81
Use the product with Macintosh	83
Software for Macintosh	84
Supported operating systems for Macintosh	84
Supported printer drivers for Macintosh	84
Remove software from Macintosh operating systems	84
Priority for print settings for Macintosh	84
Change printer-driver settings for Macintosh	85
Software for Macintosh computers	85
HP Printer Utility	85
Open the HP Printer Utility	85
HP Printer Utility features	86
Supported utilities for Macintosh	86
Embedded Web server	86
Use features in the Macintosh printer driver	87
Print	87
Create and use printing presets in Macintosh	87
Resize documents or print on a custom paper size	87
Print a cover page	87
Use watermarks	88
Print multiple pages on one sheet of paper in Macintosh	88
Print on both sides of the page (duplex printing)	89
Store jobs	89
Set the color options	90
Use the Services menu	90
Connectivity	91
USB connection	92
Network configuration	92
Supported network protocols	92
Configure the network product	94
View or change network settings	94
Set or change the network password	94
Manually configure IPv4 TCP/IP parameters from the control panel	95
Manually configure IPv6 TCP/IP parameters from the control panel	96
Disable network protocols (optional)	97
Disable IPX/SPX, AppleTalk, or DLC/LLC	97
Link speed and duplex settings	98
Paper and print media	99
Understand paper and print media use	100
Supported paper and print media sizes	101
Custom paper sizes	103
Supported paper and print media types	104
Tray and bin capacity	105
Special paper or print media guidelines	106
Load paper and print media	107
Paper orientation for loading trays	107
Tray 1	108
Tray 2 or optional Tray 3	110
Load Tray 1	111
Print envelopes	113
Load Tray 2	113
Load the optional 500-sheet paper and heavy media tray (Tray 3)	115
Load standard-sized paper into Tray 3	115
Load custom-size paper into Tray 3	117
Configure trays	120
Configure a tray when loading paper	120
Configure a tray to match print job settings	120
Automatic overhead transparency sensing (auto sense mode)	120
Auto-sense settings	121
Select the paper by source, type, or size	121
Source	121
Type and Size	121
Output locations	122
Use product features	123
Economy settings	124
Set the real-time clock	124
Set the date format	124
Set the date	124
Set the time format	124
Set the time	124
Sleep and wake	125
Set economy modes from the EWS	126
Job storage features for print jobs	127
Create a stored job	127
Print a stored job	127
Delete a stored job	128
Use the stored job feature for copy jobs	128
Create a stored copy job	128
Print business graphics or marketing material	129
Supported glossy paper	129
Configure the paper tray	129
Configure the driver settings	130
Print weatherproof maps and outdoor signs	131
Supported tough paper	131
Set the duplex alignment	132
Use the convenience stapler	133
Staple documents	133
Load staples	134
Print tasks	137
Cancel a print job	138
Stop the current print job from the control panel	138
Stop the current print job from the software program	138
Use features in the Windows printer driver	139
Open the printer driver	139
Use printing shortcuts	139
Set paper and quality options	139
Set document effects	140
Set document finishing options	140
Set job storage options	141
Set color options	141
Obtain support and product-status information	142
Set advanced printing options	142
Use color	143
Manage color	144
Automatic	144
Print in Grayscale	144
Manual color adjustment	144
Manual color options	144
Color themes	145
Match colors	146
Sample book color matching	146
Printing color samples	146
Advanced color use	148
HP ColorSphere toner	148
HP ImageREt 3600	148
Media selection	148
Color options	148
Standard red-green-blue (sRGB)	148
Copy	151
Set the default copy options	152
Adjust the copy settings	153
Copy from the scanner glass	154
Copy from the document feeder	155
Copy two-sided documents	156
Copy two-sided documents manually	156
Copy two-sided documents automatically	156
Copy mixed-size originals	158
Copy photos	159
Combine copy jobs by using Job Build	160
Cancel a copy job	161
Scan and send to e-mail, folders, and workflow destinations	163
Configure e-mail settings	164
Supported protocols	164
Configure e-mail server settings	164
Use the Send E-mail screen	166
Perform basic e-mail functions	167
Load documents	167
Send documents	167
Send a document	167
Use the auto-complete function	168
Use the address book	168
Create a recipient list	168
Use the local address book	169
Add e-mail addresses to the local address book	169
Delete e-mail addresses from the local address book	169
Change e‑mail settings for the current job	170
Scan to a folder	171
Scan to a workflow destination	172
Fax	173
Analog fax	174
Connect the fax accessory to a phone line	174
Configure and use the fax features	174
Digital fax	176
Manage and maintain the product	177
Information pages	178
HP Easy Printer Care	180
Open the HP Easy Printer Care software	180
HP Easy Printer Care software sections	181
Embedded Web server	183
Open the embedded Web server by using a network connection	183
Embedded Web server sections	184
Use HP Web Jetadmin software	187
Security features	188
Secure the embedded Web server	188
Secure Disk Erase	188
Data affected	188
Gain access to Secure Disk Erase	189
Additional Information	189
HP Encrypted High Performance Hard Disks	189
DSS authentication	189
Lock the control-panel menus	189
Lock the formatter cage	190
Manage supplies	191
Print-cartridge storage	191
HP policy on non-HP print cartridges	191
HP fraud hotline and Web site	191
Replace supplies	192
Supplies life	192
Locate supplies	193
Supply replacement guidelines	193
Change print cartridges	193
Change the toner collection unit	197
Install memory	199
Install DDR memory DIMMs	199
Enable memory for Windows	203
Install an HP Jetdirect or EIO print server card or EIO hard disk	204
Clean the product	207
Clean the outside of the product	207
Clean the touchscreen	207
Clean the scanner glass	207
Clean the document feeder	207
Clean the document-feeder backing	208
Clean the document-feeder rollers	209
Clean the fuser	210
Calibrate the scanner	211
Upgrade the firmware	212
Determine the current firmware version	212
Download new firmware from the HP Web site	212
Transfer the new firmware to the product	212
Use the flash executable file to update the firmware	212
Use FTP to upload the firmware through a browser	213
Use FTP to upgrade the firmware on a network connection	213
Use HP Web Jetadmin to upgrade the firmware	214
Use Microsoft Windows commands to upgrade the firmware	214
Solve problems	215
Solve general problems	216
Troubleshooting checklist	216
Factors that affect product performance	217
Restore factory settings	218
Control-panel message types	219
Control-panel messages	220
Jams	221
Common causes of jams	221
Jam locations	221
Clear jams	222
Clear jams in the right door	223
Clear jams in the output bin area	227
Clear jams in Tray 1	228
Clear jams in Tray 2	230
Clear jams in the optional 500-sheet paper and heavy media tray (Tray 3)	231
Clear jams in the lower right door (Tray 3)	232
Clear jams in the document feeder	233
Jam recovery	234
Paper-handling problems	235
Product feeds multiple sheets	235
Product feeds incorrect page size	235
Product pulls from incorrect tray	235
Paper does not feed automatically	236
Paper does not feed from Tray 2 or 3	236
Transparencies or glossy paper will not feed	237
Envelopes jam or will not feed in the product	237
Output is curled or wrinkled	238
Product will not duplex or duplexes incorrectly	238
Understand lights on the formatter	240
Formatter connectivity LED	240
Heartbeat LED	242
HP Jetdirect LEDs	243
Correct print quality and copy quality problems	243
Example print quality problems	243
Repetitive defects ruler	245
Overhead transparency defects	246
Print-quality problems associated with the environment	246
Print quality problems associated with jams	246
Optimize and improve image quality	246
Calibrate the product	246
Print-quality-troubleshooting pages	247
Solve performance problems	248
Solve fax problems	249
Solve e-mail problems	249
Validate the SMTP gateway address	249
Validate the LDAP gateway address	249
Solve connectivity problems	250
Solve direct-connect problems	250
Solve network problems	250
Product software problems	252
Solve common Windows problems	253
Solve common Macintosh problems	254
Supplies and accessories	257
Order parts, accessories, and supplies	258
Part numbers	259
Accessories	259
Print cartridges and toner collection unit	259
Memory	259
Cables and interfaces	260
Maintenance kits	260
Service and support	261
Hewlett-Packard limited warranty statement	262
Print cartridge limited warranty statement	263
HP Color LaserJet Fuser Kit Limited Warranty Statement	264
End User License Agreement	265
Heimdal Kerberos 5	267
OpenSSL	270
Customer self repair warranty service	272
Customer support	273
Product specifications	275
Physical specifications	276
Power consumption and acoustic emissions	277
Environmental specifications	277
Regulatory information	279
FCC regulations	280
Environmental product stewardship program	281
Protecting the environment	281
Ozone production	281
Power consumption	281
Paper use	281
Plastics	281
HP LaserJet print supplies	281
Return and recycling instructions	282
United States and Puerto Rico	282
Multiple returns (more than one cartridge)	282
Single returns	282
Shipping	282
Non-U.S. returns	282
Paper	282
Material restrictions	283
Disposal of waste equipment by users in private households in the European Union	283
Chemical substances	283
Material Safety Data Sheet (MSDS)	284
For more information	284
Declaration of Conformity	285
Declaration of Conformity	286
Safety statements	287
Laser safety	287
Canadian DOC regulations	287
VCCI statement (Japan)	287
Power cord statement (Japan)	287
EMC statement (Korea)	287
EMI statement (Taiwan)	287
Laser statement for Finland	288
Substances Table (China)	289
Telecom statement	290

Match case Limit results 1 per page

Solve general problems

If the product is not responding correctly, complete the steps in the following checklist, in order. If the

product does not pass a step, follow the corresponding troubleshooting suggestions. If a step resolves

the problem, you can stop without performing the other steps on the checklist.

Troubleshooting checklist

Make sure the product Ready light is on. If no lights are on, complete these steps:

Check the power-cable connections.

Check that the power switch is on.

Check that the formatter is correctly seated in the product. See

Understand lights on the

formatter

on page

226

Make sure that the line voltage is correct for the product power configuration. (See the label

that is on the back of the product for voltage requirements.) If you are using a power strip and

its voltage is not within specifications, plug the product directly into the wall. If it is already

plugged into the wall, try a different outlet.

If none of these measures restores power, contact HP Customer Care.

Check the cabling.

Check the cable connection between the product and the computer or network port. Make

sure that the connection is secure.

Make sure that the cable itself is not faulty by using a different cable, if possible.

Check the network connection. See

Solve connectivity problems

on page

236

Check to see if any messages appear on the control-panel display. If any error messages appear,

see

Control-panel messages

on page

206

Ensure that the paper that you are using meets specifications.

Print a configuration page. See

Information pages

on page

164

. If the product is connected to a

network, an HP Jetdirect page also prints.

If the pages do not print, check that at least one tray contains paper.

If the page jams in the product, clear the jam. See the control panel Help feature for

instructions, or see

Jams

on page

207

If the configuration page prints, check the following items.

If the page does not print correctly, the problem is with the product hardware. Contact

HP Customer Care.

If the page prints correctly, then the product hardware is working. The problem is with the

computer you are using, with the printer driver, or with the program.

Select one of the following options:

Windows

: Click

Start

, click

Settings

, and then click

Printers

, or

Printers and Faxes

. Double-

click the name of the product.

202

Chapter 14

Solve problems

ENWW