HP CM3530 Service Manual - Page 400
Solve problems checklist, HP Color LaserJet CM3530 - color laserjet not responding
UPC - 884420196501
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Solve problems checklist If the product is not responding correctly, complete the steps in the following checklist, in order. If the product does not pass a step, follow the corresponding troubleshooting suggestions. If a step resolves the problem, you can stop without performing the other steps on the checklist. 1. Make sure one of the following messages display on the control panel: Ready, Paused, or Sleep Mode On. If no lights are on or the display does not say Ready, Paused, or Sleep Mode On, see Power subsystem on page 376. 2. Check the cables. a. Check the cable connection between the product and the computer or network port. Make sure that the connection is secure. b. Make sure that the cable itself is not faulty by using a different cable, if possible. c. Check the network connection. See Solve connectivity problems on page 501. 3. Ensure that the print media that you are using meets specifications. See Supported paper and print media on page 56. 4. Print a configuration page. See Configuration pages on page 436. If the product is connected to a network, an HP Jetdirect page also prints. a. If the pages do not print, check that at least one tray contains print media. b. If the page jams in the product, see Clear paper jams on page 472. 5. If the configuration page prints, check the following items. a. If the page prints correctly, then the product hardware is working. The problem is with the computer you are using, with the printer driver, or with the program. b. If the page does not print correctly, the problem is with the product hardware. 6. Does the image quality meet the user's requirements? If yes, go to step 7. If no, check the following items: ● Print the print-quality (PQ) troubleshooting pages See Print-quality-troubleshooting pages on page 431 in this chapter. ● Solve the print-quality problems, and then go to step 7. 7. At the computer, check to see if the print queue is stopped, paused, or set to print offline. Windows: Click Start, click Settings, and then click Printers or Printers and Faxes. Double-click HP Color LaserJet CM3530. -or- Mac OS X: Open Printer Setup Utility, and then double-click the line for the HP Color LaserJet CM3530. 370 Chapter 7 Solve problems ENWW