HP CM3530 Service Manual - Page 476

Table 7-12 Control-panel messages (continued) Control panel message Description 446 Chapter 7 Solve problems Recommended action NOTE: HP LaserJet formatter PCAs are rarely the cause of 49 service errors. Do not replace the formatter unless troubleshooting identifies it as the cause. 2. If the error clears after turning the product off and then on, it is possible that a print job, an action performed on the product, or a connectivity issue is responsible for the error. a. If the error recurs only after connecting an interface cable try the following actions, if applicable: ● Try a new cable. ● Move the product to a new network port, fax-line port, or USB port. ● Verify that all unused network protocols are disabled and that all settings are correctly set for the network configuration being used. ● Reset the fax settings to factory defaults. Configure only the basic settings needed to operate: country/ region, company name, and fax number. ● Verify that the fax card firmware revision is the correct version for the formatter firmware version on the product. b. If the error happens only when performing certain actions, such as making a copy, sending an e-mail, or sending a fax, try the following actions, if applicable: ● Try different configuration settings ● Increase or decrease the file resolution ● Use black and white file format instead of color, or vice-versa. ● Use different file formats, for example .PDF or .TIFF. ● Use different copy settings, such as eliminating duplex printing or printing multiple pages on one sheet. ENWW