HP CM3530 Service Manual - Page 519
Transparencies or glossy paper will not feed, Envelopes jam or will not feed in the product
UPC - 884420196501
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Paper does not feed from Tray 2 or 3 Cause An optional tray is incorrectly installed. The paper size is not configured correctly for the input tray. The guides in the tray are not against the paper. Solution the printer driver has been configured to recognize the optional trays. Print a configuration page to confirm that the optional tray is installed. If not, verify that the tray is correctly attached to the product. Print a configuration page or use the control panel to determine the paper size for which the tray is configured. Verify that the guides are touching the paper. Transparencies or glossy paper will not feed Transparencies or glossy paper will not feed Cause Solution The correct paper type is not specified in the software or printer Verify that the correct paper type is selected in the software or driver. printer driver. The input tray is overfilled. Remove excess paper from the input tray. Do not exceed the maximum stack height marks for the tray. Paper in another input tray is the same size as the transparencies, and the product is defaulting to the other tray. Make sure that the input tray containing the transparencies or glossy paper is selected in the software program or printer driver. Use the product control panel to configure the tray to the paper type loaded. The tray containing the transparencies or glossy paper is not configured correctly for type. Make sure that the input tray containing the transparencies or glossy paper is selected in the software program or printer driver. Use the product control panel to configure the tray to the paper type loaded. Transparencies or glossy paper might not meet supported paper specifications. Use only paper that meets the HP paper specifications for this product. High-humidity environments may cause glossy paper not to feed, or to feed too many sheets. Avoid printing glossy paper in high humidity conditions. When printing glossy paper, removing the paper from the wrapper and letting it rest for a few hours can improve feeding into the product. However, letting paper rest in humid environments may also cause blisters. Envelopes jam or will not feed in the product Envelopes jam or will not feed in the product Cause Solution Envelopes are loaded in an unsupported tray. Only Tray 1 can Load envelopes into Tray 1. feed envelopes. Envelopes are curled or damaged. Envelopes are sealing because the moisture content is too high. Try using different envelopes. Store envelopes in a controlled environment. Try using different envelopes. Store envelopes in a controlled environment. ENWW Solve paper-handling problems 489