HP Color LaserJet Pro M252 User Guide - Page 104

Solve wireless network problems, Introduction, Wireless connectivity checklist

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Solve wireless network problems Introduction Use the troubleshooting information to help resolve issues. NOTE: To determine whether HP NFC and HP wireless direct printing are enabled on your product, print a configuration page from the product control panel. If a page titled Wireless is included, HP Jetdirect 2800w NFC & Wireless Direct Accessory printing is enabled on the product. ● Wireless connectivity checklist ● The product does not print after the wireless configuration completes ● The product does not print, and the computer has a third-party firewall installed ● The wireless connection does not work after moving the wireless router or product ● Cannot connect more computers to the wireless product ● The wireless product loses communication when connected to a VPN ● The network does not appear in the wireless networks list ● The wireless network is not functioning ● Perform a wireless network diagnostic test ● Reduce interference on a wireless network Wireless connectivity checklist ● Verify that the network cable is not connected. ● Verify that the product and the wireless router are turned on and have power. Also make sure that the wireless radio in the product is turned on. ● Verify that the service set identifier (SSID) is correct. Print a configuration page to determine the SSID. If you are not sure the SSID is correct, run the wireless setup again. ● With secured networks, verify that the security information is correct. If the security information is incorrect, run the wireless setup again. ● If the wireless network is working correctly, try accessing other computers on the wireless network. If the network has Internet access, try connecting to the Internet over a wireless connection. ● Verify that the encryption method (AES or TKIP) is the same for the product as it is for the wireless access point (on networks using WPA security). ● Verify that the product is within the range of the wireless network. For most networks, the product must be within 30 m (100 ft) of the wireless access point (wireless router). ● Verify that obstacles do not block the wireless signal. Remove any large metal objects between the access point and the product. Make sure poles, walls, or support columns containing metal or concrete do not separate the product and wireless access point. 96 Chapter 6 Solve problems ENWW

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Solve wireless network problems
Introduction
Use the troubleshooting information to help resolve issues.
NOTE:
To determine whether HP NFC and HP wireless direct printing are enabled on your product, print a
configuration page from the product control panel. If a page titled
Wireless
is included, HP Jetdirect 2800w NFC
& Wireless Direct Accessory printing is enabled on the product.
●
Wireless connectivity checklist
●
The product does not print after the wireless
configuration
completes
●
The product does not print, and the computer has a third-party
firewall
installed
●
The wireless connection does not work after moving the wireless router or product
●
Cannot connect more computers to the wireless product
●
The wireless product loses communication when connected to a VPN
●
The network does not appear in the wireless networks list
●
The wireless network is not functioning
●
Perform a wireless network diagnostic test
●
Reduce interference on a wireless network
Wireless connectivity checklist
●
Verify that the network cable is not connected.
●
Verify that the product and the wireless router are turned on and have power. Also make sure that the
wireless radio in the product is turned on.
●
Verify that the service set identifier (SSID) is correct. Print a configuration page to determine the SSID. If you
are not sure the SSID is correct, run the wireless setup again.
●
With secured networks, verify that the security information is correct. If the security information is
incorrect, run the wireless setup again.
●
If the wireless network is working correctly, try accessing other computers on the wireless network. If the
network has Internet access, try connecting to the Internet over a wireless connection.
●
Verify that the encryption method (AES or TKIP) is the same for the product as it is for the wireless access
point (on networks using WPA security).
●
Verify that the product is within the range of the wireless network. For most networks, the product must be
within 30 m (100 ft) of the wireless access point (wireless router).
●
Verify that obstacles do not block the wireless signal. Remove any large metal objects between the access
point and the product. Make sure poles, walls, or support columns containing metal or concrete do not
separate the product and wireless access point.
96
Chapter 6
Solve problems
ENWW