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HP Color LaserJet Pro M252 User Guide - Page 17

Windows, Mac computers and OS X, Support Options, Download Options, Drivers, Software & Firmware

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Windows: The HP Software Installer CD installs the HP PCL.6 or HP PCL 6 driver depending on the Windows operating system along with optional software when using the full software installer. Mac computers and OS X: Mac computers and Apple mobile devices are supported with this product. The OS X print driver and print utility are available for download from hp.com and may also be available via Apple Software Update. The HP installer software for OS X is not included in the in-box CD. Follow these steps to download the OS X installer software: 1. Go to www.hp.com/support/colorljM252. 2. Select Support Options, and then under Download Options select Drivers, Software & Firmware. 3. Click the operating system version, and then click the Download button. Operating system Windows® XP SP3 or later, 32-bit Windows Vista®, 32-bit Windows Server 2003 SP2 or later, 32-bit Windows 7 SP1 or later, 32-bit and 64-bit Windows 8, 32-bit and 64-bit Windows 8.1, 32-bit and 64-bit Windows Server 2008 SP2, 32-bit Windows Server 2008 SP2, 64-bit Driver installed Notes The "HP PCL 6" product-specific print driver is installed for this operating system as part of the basic software installation. The basic installer installs the driver only. The full software installation is not supported for this operating system. Use UPD drivers for 64-bit operating systems. Microsoft retired mainstream support for Windows XP in April 2009. HP will continue to provide best effort support for the discontinued XP operating system. The "HP PCL 6" product-specific print driver is installed for this operating system as part of the basic software installation. The basic installer installs the driver only. The full software installation is not supported for this operating system. Use UPD drivers for 64-bit operating systems. The "HP PCL 6" product-specific print driver is installed for this operating system as part of the basic software installation. The basic installer installs the driver only. The full software installation is not supported for this operating system. Use UPD drivers for 64-bit operating systems. Microsoft retired mainstream support for Windows Server 2003 in July 2010. HP will continue to provide best-effort support for the discontinued Server 2003 operating system. The HP PCL 6 product-specific print driver is installed for this operating system as part of the full software installation. The HP PCL 6 product-specific print driver is Windows 8 RT support is provided through installed for this operating system as part of Microsoft IN OS Version 4, 32- bit driver. the full software installation. The HP PCL 6 product-specific print driver is Windows 8.1 RT support is provided through installed for this operating system as part of Microsoft IN OS Version 4, 32- bit driver. the full software installation. The HP PCL.6 product-specific print driver is installed for this operating system as part of the basic software installation. The HP PCL.6 product-specific print driver is installed for this operating system as part of the basic software installation. ENWW Product specifications 9

Section	Page
Product overview	9
Product views	10
Product front view	10
Product back view	11
2-line control-panel view (M252n model)	12
Touchscreen control-panel view (M252dw model)	13
Home screen layout	14
How to use the touchscreen control panel	15
Product specifications	16
Introduction	16
Technical specifications	16
Supported operating systems	16
Mobile printing solutions	18
Product dimensions	19
Power consumption, electrical specifications, and acoustic emissions	20
Operating-environment range	20
Product hardware setup and software installation	21
Paper trays	23
Load paper into the single-sheet slot (Tray 1)	24
Introduction	24
Load paper into the single-sheet priority feed slot	24
Load an envelope in the single-sheet priority feed slot (Tray 1)	25
Tray 1 paper orientation	27
Load paper into Tray 2	28
Introduction	28
Load paper into Tray 2	28
Load envelopes in Tray 2	30
Tray 2 paper orientation	33
Supplies, accessories, and parts	35
Order supplies, accessories, and parts	36
Ordering	36
Supplies and accessories	36
Customer self-repair parts	36
Replace the toner cartridges	38
Introduction	38
Remove and replace the toner cartridges	39
Print	45
Print tasks (Windows)	46
How to print (Windows)	46
Automatically print on both sides (Windows)	47
Manually print on both sides (Windows)	47
Print multiple pages per sheet (Windows)	48
Select the paper type (Windows)	48
Print tasks (macOS)	49
How to print (macOS)	49
Automatically print on both sides (macOS)	49
Manually print on both sides (macOS)	49
Print multiple pages per sheet (macOS)	50
Select the paper type (macOS)	50
Mobile printing	51
Introduction	51
Wi-Fi Direct and NFC Printing (wireless models only)	51
HP ePrint via email	52
HP ePrint software	53
AirPrint	53
Android embedded printing	53
Use walk-up USB printing (touchscreen models only)	55
Manage the product	57
Use HP Web Services applications (touchscreen models only)	58
Change the product connection type (Windows)	59
Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows)	60
Advanced configuration with HP Utility for OS X	62
Open HP Utility	62
HP Utility features	62
Configure IP network settings	64
Introduction	64
Printer sharing disclaimer	64
View or change network settings	64
Rename the product on a network	64
Manually configure IPv4 TCP/IP parameters from the control panel	65
Product security features	67
Introduction	67
Assign or change the system password using the HP Embedded Web Server	67
Economy settings	68
Introduction	68
Print with EconoMode	68
Configure the Sleep/Auto Off After setting	68
Set the Shut Down After delay and configure the product to use 1 watt or less of power	69
Configure the Delay Shut Down setting	69
HP Web Jetadmin	71
Update the firmware	72
Method one: Update the firmware using the control panel	72
Method two: Update the firmware using the Firmware Update Utility	73
Solve problems	75
Customer support	76
Control panel help system (touchscreen models only)	77
Restore the factory-set defaults	78
A “Cartridge is low” or “Cartridge is very low” message displays on the product control panel	79
Change the “Very Low” settings	79
Order supplies	80
Product does not pick up paper or misfeeds	81
Introduction	81
The product does not pick up paper	81
The product picks up multiple sheets of paper	81
Clear paper jams	82
Introduction	82
Experiencing frequent or recurring paper jams?	82
Paper jam locations	83
Clear paper jams in the single-sheet slot (Tray 1)	84
Clear paper jams in Tray 2	86
Clear paper jams in the rear door and the fuser area	89
Clear paper jams in the output bin	91
Clear paper jams in the duplexer (duplex models only)	92
Improve print quality	94
Introduction	94
Print from a different software program	94
Check the paper-type setting for the print job	94
Check the paper type setting (Windows)	94
Check the paper type setting (OS X)	95
Check toner-cartridge status	95
Print and interpret the print quality page	96
Clean the product	96
Print a cleaning page	96
Visually inspect the toner cartridge	97
Check paper and the printing environment	97
Step one: Use paper that meets HP specifications	97
Step two: Check the environment	98
Adjust color settings (Windows)	98
Calibrate the product to align the colors	99
Check the EconoMode settings	100
Try a different print driver	101
Solve wired network problems	102
Introduction	102
Poor physical connection	102
The computer is using the incorrect IP address for the product	102
The computer is unable to communicate with the product	102
The product is using incorrect link and duplex settings for the network	103
New software programs might be causing compatibility problems	103
The computer or workstation might be set up incorrectly	103
The product is disabled, or other network settings are incorrect	103
Solve wireless network problems	104
Introduction	104
Wireless connectivity checklist	104
The product does not print after the wireless configuration completes	105
The product does not print, and the computer has a third-party firewall installed	105
The wireless connection does not work after moving the wireless router or product	105
Cannot connect more computers to the wireless product	105
The wireless product loses communication when connected to a VPN	106
The network does not appear in the wireless networks list	106
The wireless network is not functioning	106
Perform a wireless network diagnostic test	106
Reduce interference on a wireless network	106

Match case Limit results 1 per page

Windows:

The HP Software Installer CD installs the HP PCL.6 or HP PCL 6 driver depending on the Windows

operating system along with optional software when using the full software installer.

Mac computers and OS X:

Mac computers and Apple mobile devices are supported with this product. The OS X

print driver and print utility are available for download from hp.com and may also be available via Apple Software

Update. The HP installer software for OS X is not included in the in-box CD. Follow these steps to download the

OS X installer software:

Go to

www.hp.com/

support/colorljM252

Select

Support Options

, and then under

Download Options

select

Drivers, Software & Firmware

Click the operating system version, and then click the

Download

button.

Operating system

Driver installed

Notes

Windows® XP SP3 or later, 32-bit

The “HP PCL 6” product-speciﬁc print driver

is installed for this operating system as part

of the basic software installation. The basic

installer installs the driver only.

The full software installation is not

supported for this operating system.

Use UPD drivers for 64-bit operating

systems.

Microsoft retired mainstream support for

Windows XP in April 2009. HP will continue

to provide best eﬀort support for the

discontinued XP operating system.

Windows Vista®, 32-bit

The “HP PCL 6” product-speciﬁc print driver

is installed for this operating system as part

of the basic software installation. The basic

installer installs the driver only.

The full software installation is not

supported for this operating system.

Use UPD drivers for 64-bit operating

systems.

Windows Server 2003 SP2 or later, 32-bit

The “HP PCL 6” product-speciﬁc print driver

is installed for this operating system as part

of the basic software installation. The basic

installer installs the driver only.

The full software installation is not

supported for this operating system.

Use UPD drivers for 64-bit operating

systems.

Microsoft retired mainstream support for

Windows Server 2003 in July 2010. HP will

continue to provide best-eﬀort support for

the discontinued Server 2003 operating

system.

Windows 7 SP1 or later, 32-bit and 64-bit

The HP PCL 6 product-speciﬁc print driver is