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Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows)

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Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) Use the HP Embedded Web Server to manage printing functions from your computer instead of the product control panel. ● View product status information ● Determine the remaining life for all supplies and order new ones ● View and change tray configurations ● View and change the product control-panel menu configuration ● View and print internal pages ● Receive notification of product and supplies events ● View and change network configuration The HP Embedded Web Server works when the product is connected to an IP-based network. The HP Embedded Web Server does not support IPX-based product connections. You do not have to have Internet access to open and use the HP Embedded Web Server. When the product is connected to the network, the HP Embedded Web Server is automatically available. NOTE: HP Device Toolbox is available only if you performed a full installation when you installed the product. Depending on how the product is connected, some features might not be available. NOTE: The HP Embedded Web Server is not accessible beyond the network firewall. Open the HP Embedded Web Server (EWS) from the Start menu 1. Click the Start button, and then click the Programs item. 2. Click your HP product group, and then click the HP Device Toolbox item. Open the HP Embedded Web Server (EWS) from a Web browser 1. 2-line control panels: On the product control panel, press the OK button. Open the Network Setup menu, and then select Show IP Address to display the IP address or host name. Touchscreen control panels: From the Home screen on the product control panel, touch the Connection Information button, and then touch the Network Connected button or the Network Wi-Fi ON button to display the IP address or host name. 2. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the product control panel. Press the Enter key on the computer keyboard. The EWS opens. NOTE: If the Web browser displays a There is a problem with this website's security certificate message when attempting to open the EWS, click Continue to this website (not recommended). Choosing Continue to this website (not recommended) will not harm the computer while navigating within the EWS for the HP product. 52 Chapter 5 Manage the product ENWW

Section	Page
Product overview	9
Product views	10
Product front view	10
Product back view	11
2-line control-panel view (M252n model)	12
Touchscreen control-panel view (M252dw model)	13
Home screen layout	14
How to use the touchscreen control panel	15
Product specifications	16
Introduction	16
Technical specifications	16
Supported operating systems	16
Mobile printing solutions	18
Product dimensions	19
Power consumption, electrical specifications, and acoustic emissions	20
Operating-environment range	20
Product hardware setup and software installation	21
Paper trays	23
Load paper into the single-sheet slot (Tray 1)	24
Introduction	24
Load paper into the single-sheet priority feed slot	24
Load an envelope in the single-sheet priority feed slot (Tray 1)	25
Tray 1 paper orientation	27
Load paper into Tray 2	28
Introduction	28
Load paper into Tray 2	28
Load envelopes in Tray 2	30
Tray 2 paper orientation	33
Supplies, accessories, and parts	35
Order supplies, accessories, and parts	36
Ordering	36
Supplies and accessories	36
Customer self-repair parts	36
Replace the toner cartridges	38
Introduction	38
Remove and replace the toner cartridges	39
Print	45
Print tasks (Windows)	46
How to print (Windows)	46
Automatically print on both sides (Windows)	47
Manually print on both sides (Windows)	47
Print multiple pages per sheet (Windows)	48
Select the paper type (Windows)	48
Print tasks (macOS)	49
How to print (macOS)	49
Automatically print on both sides (macOS)	49
Manually print on both sides (macOS)	49
Print multiple pages per sheet (macOS)	50
Select the paper type (macOS)	50
Mobile printing	51
Introduction	51
Wi-Fi Direct and NFC Printing (wireless models only)	51
HP ePrint via email	52
HP ePrint software	53
AirPrint	53
Android embedded printing	53
Use walk-up USB printing (touchscreen models only)	55
Manage the product	57
Use HP Web Services applications (touchscreen models only)	58
Change the product connection type (Windows)	59
Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows)	60
Advanced configuration with HP Utility for OS X	62
Open HP Utility	62
HP Utility features	62
Configure IP network settings	64
Introduction	64
Printer sharing disclaimer	64
View or change network settings	64
Rename the product on a network	64
Manually configure IPv4 TCP/IP parameters from the control panel	65
Product security features	67
Introduction	67
Assign or change the system password using the HP Embedded Web Server	67
Economy settings	68
Introduction	68
Print with EconoMode	68
Configure the Sleep/Auto Off After setting	68
Set the Shut Down After delay and configure the product to use 1 watt or less of power	69
Configure the Delay Shut Down setting	69
HP Web Jetadmin	71
Update the firmware	72
Method one: Update the firmware using the control panel	72
Method two: Update the firmware using the Firmware Update Utility	73
Solve problems	75
Customer support	76
Control panel help system (touchscreen models only)	77
Restore the factory-set defaults	78
A “Cartridge is low” or “Cartridge is very low” message displays on the product control panel	79
Change the “Very Low” settings	79
Order supplies	80
Product does not pick up paper or misfeeds	81
Introduction	81
The product does not pick up paper	81
The product picks up multiple sheets of paper	81
Clear paper jams	82
Introduction	82
Experiencing frequent or recurring paper jams?	82
Paper jam locations	83
Clear paper jams in the single-sheet slot (Tray 1)	84
Clear paper jams in Tray 2	86
Clear paper jams in the rear door and the fuser area	89
Clear paper jams in the output bin	91
Clear paper jams in the duplexer (duplex models only)	92
Improve print quality	94
Introduction	94
Print from a different software program	94
Check the paper-type setting for the print job	94
Check the paper type setting (Windows)	94
Check the paper type setting (OS X)	95
Check toner-cartridge status	95
Print and interpret the print quality page	96
Clean the product	96
Print a cleaning page	96
Visually inspect the toner cartridge	97
Check paper and the printing environment	97
Step one: Use paper that meets HP specifications	97
Step two: Check the environment	98
Adjust color settings (Windows)	98
Calibrate the product to align the colors	99
Check the EconoMode settings	100
Try a different print driver	101
Solve wired network problems	102
Introduction	102
Poor physical connection	102
The computer is using the incorrect IP address for the product	102
The computer is unable to communicate with the product	102
The product is using incorrect link and duplex settings for the network	103
New software programs might be causing compatibility problems	103
The computer or workstation might be set up incorrectly	103
The product is disabled, or other network settings are incorrect	103
Solve wireless network problems	104
Introduction	104
Wireless connectivity checklist	104
The product does not print after the wireless configuration completes	105
The product does not print, and the computer has a third-party firewall installed	105
The wireless connection does not work after moving the wireless router or product	105
Cannot connect more computers to the wireless product	105
The wireless product loses communication when connected to a VPN	106
The network does not appear in the wireless networks list	106
The wireless network is not functioning	106
Perform a wireless network diagnostic test	106
Reduce interference on a wireless network	106

Match case Limit results 1 per page

Advanced conﬁguration with HP Embedded Web Server (EWS) and

HP Device Toolbox (Windows)

Use the HP Embedded Web Server to manage printing functions from your computer instead of the product

control panel.

●

View product status information

●

Determine the remaining life for all supplies and order new ones

●

View and change tray conﬁgurations

●

View and change the product control-panel menu conﬁguration

●

View and print internal pages

●

Receive notiﬁcation of product and supplies events

●

View and change network conﬁguration

The HP Embedded Web Server works when the product is connected to an IP-based network. The HP Embedded

Web Server does not support IPX-based product connections. You do not have to have Internet access to open

and use the HP Embedded Web Server.

When the product is connected to the network, the HP Embedded Web Server is automatically available.

NOTE:

HP Device Toolbox is available only if you performed a full installation when you installed the product.

Depending on how the product is connected, some features might not be available.

NOTE:

The HP Embedded Web Server is not accessible beyond the network ﬁrewall.

Open the HP Embedded Web Server (EWS) from the Start menu

Click the

Start

button, and then click the

Programs

item.

Click your HP product group, and then click the

HP Device Toolbox

item.

Open the HP Embedded Web Server (EWS) from a Web browser

2-line control panels

: On the product control panel, press the

button. Open the

Network Setup

menu,

and then select

Show IP Address

to display the IP address or host name.

Touchscreen control panels

: From the Home screen on the product control panel, touch the Connection

Information

button, and then touch the

Network Connected

button or the

Network Wi-Fi

button to display the IP address or host name.

Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the

product control panel. Press the

Enter

key on the computer keyboard. The EWS opens.

NOTE:

If the Web browser displays a

There is a problem with this website’s security certiﬁcate

message

when attempting to open the EWS, click

Continue to this website (not recommended)

Choosing

Continue to this website (not recommended)

will not harm the computer while navigating within

the EWS for the HP product.

Chapter 5

Manage the product

ENWW