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HP Color LaserJet Pro M252 User Guide - Page 82

Clear paper jams, Introduction, Experiencing frequent or recurring paper jams?, System Setup

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Clear paper jams Introduction The following information includes instructions for clearing paper jams from the product. ● Experiencing frequent or recurring paper jams? ● Paper jam locations ● Clear paper jams in the single-sheet slot (Tray 1) ● Clear paper jams in Tray 2 ● Clear paper jams in the rear door and the fuser area ● Clear paper jams in the output bin ● Clear paper jams in the duplexer (duplex models only) Experiencing frequent or recurring paper jams? Follow these steps to solve problems with frequent paper jams. If the first step does not resolve the problem continue with the next step until you have resolved the problem. 1. If paper has jammed in the product, clear the jam and then print a configuration page to test the product. 2. Check that the tray is configured for the correct paper size and type on the product control panel. Adjust paper settings if necessary. a. 2-line control panels: On the product control panel, press the OK button. Touchscreen control panels: From the Home screen on the product control panel, touch the Setup button. b. Open the System Setup menu. c. Open the Paper setup menu. d. Select the tray from the list. e. Select Paper Type and then select the type of paper that is in the tray. f. Select Paper Size and then select the size of paper that is in the tray. 3. Turn the product off, wait 30 seconds, and then turn it on again. 4. Print a cleaning page to remove excess toner from inside the product. a. 2-line control panels: On the product control panel, press the OK button. Touchscreen control panels: From the Home screen on the product control panel, touch the Setup button. b. Open the Service menu. c. Select Cleaning Page. 74 Chapter 6 Solve problems ENWW

Section	Page
Product overview	9
Product views	10
Product front view	10
Product back view	11
2-line control-panel view (M252n model)	12
Touchscreen control-panel view (M252dw model)	13
Home screen layout	14
How to use the touchscreen control panel	15
Product specifications	16
Introduction	16
Technical specifications	16
Supported operating systems	16
Mobile printing solutions	18
Product dimensions	19
Power consumption, electrical specifications, and acoustic emissions	20
Operating-environment range	20
Product hardware setup and software installation	21
Paper trays	23
Load paper into the single-sheet slot (Tray 1)	24
Introduction	24
Load paper into the single-sheet priority feed slot	24
Load an envelope in the single-sheet priority feed slot (Tray 1)	25
Tray 1 paper orientation	27
Load paper into Tray 2	28
Introduction	28
Load paper into Tray 2	28
Load envelopes in Tray 2	30
Tray 2 paper orientation	33
Supplies, accessories, and parts	35
Order supplies, accessories, and parts	36
Ordering	36
Supplies and accessories	36
Customer self-repair parts	36
Replace the toner cartridges	38
Introduction	38
Remove and replace the toner cartridges	39
Print	45
Print tasks (Windows)	46
How to print (Windows)	46
Automatically print on both sides (Windows)	47
Manually print on both sides (Windows)	47
Print multiple pages per sheet (Windows)	48
Select the paper type (Windows)	48
Print tasks (macOS)	49
How to print (macOS)	49
Automatically print on both sides (macOS)	49
Manually print on both sides (macOS)	49
Print multiple pages per sheet (macOS)	50
Select the paper type (macOS)	50
Mobile printing	51
Introduction	51
Wi-Fi Direct and NFC Printing (wireless models only)	51
HP ePrint via email	52
HP ePrint software	53
AirPrint	53
Android embedded printing	53
Use walk-up USB printing (touchscreen models only)	55
Manage the product	57
Use HP Web Services applications (touchscreen models only)	58
Change the product connection type (Windows)	59
Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows)	60
Advanced configuration with HP Utility for OS X	62
Open HP Utility	62
HP Utility features	62
Configure IP network settings	64
Introduction	64
Printer sharing disclaimer	64
View or change network settings	64
Rename the product on a network	64
Manually configure IPv4 TCP/IP parameters from the control panel	65
Product security features	67
Introduction	67
Assign or change the system password using the HP Embedded Web Server	67
Economy settings	68
Introduction	68
Print with EconoMode	68
Configure the Sleep/Auto Off After setting	68
Set the Shut Down After delay and configure the product to use 1 watt or less of power	69
Configure the Delay Shut Down setting	69
HP Web Jetadmin	71
Update the firmware	72
Method one: Update the firmware using the control panel	72
Method two: Update the firmware using the Firmware Update Utility	73
Solve problems	75
Customer support	76
Control panel help system (touchscreen models only)	77
Restore the factory-set defaults	78
A “Cartridge is low” or “Cartridge is very low” message displays on the product control panel	79
Change the “Very Low” settings	79
Order supplies	80
Product does not pick up paper or misfeeds	81
Introduction	81
The product does not pick up paper	81
The product picks up multiple sheets of paper	81
Clear paper jams	82
Introduction	82
Experiencing frequent or recurring paper jams?	82
Paper jam locations	83
Clear paper jams in the single-sheet slot (Tray 1)	84
Clear paper jams in Tray 2	86
Clear paper jams in the rear door and the fuser area	89
Clear paper jams in the output bin	91
Clear paper jams in the duplexer (duplex models only)	92
Improve print quality	94
Introduction	94
Print from a different software program	94
Check the paper-type setting for the print job	94
Check the paper type setting (Windows)	94
Check the paper type setting (OS X)	95
Check toner-cartridge status	95
Print and interpret the print quality page	96
Clean the product	96
Print a cleaning page	96
Visually inspect the toner cartridge	97
Check paper and the printing environment	97
Step one: Use paper that meets HP specifications	97
Step two: Check the environment	98
Adjust color settings (Windows)	98
Calibrate the product to align the colors	99
Check the EconoMode settings	100
Try a different print driver	101
Solve wired network problems	102
Introduction	102
Poor physical connection	102
The computer is using the incorrect IP address for the product	102
The computer is unable to communicate with the product	102
The product is using incorrect link and duplex settings for the network	103
New software programs might be causing compatibility problems	103
The computer or workstation might be set up incorrectly	103
The product is disabled, or other network settings are incorrect	103
Solve wireless network problems	104
Introduction	104
Wireless connectivity checklist	104
The product does not print after the wireless configuration completes	105
The product does not print, and the computer has a third-party firewall installed	105
The wireless connection does not work after moving the wireless router or product	105
Cannot connect more computers to the wireless product	105
The wireless product loses communication when connected to a VPN	106
The network does not appear in the wireless networks list	106
The wireless network is not functioning	106
Perform a wireless network diagnostic test	106
Reduce interference on a wireless network	106