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HP Designjet Z6200 HP Designjet Z6200 Photo Printer series - User's Guide: Eng - Page 182

Cannot access the HP Utility, Print job canceled and purged when held for preview, Advanced, services

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Troubleshoot other 5. If oil spills onto the platen, wipe the platen clean with a cloth. 6. Lower the printer window. Cannot access the HP Utility If you have not done so already, please read Access the HP Utility on page 24. 1. Go to the front panel and select the Connectivity menu icon services > HP Utility Software > Enable. , then Advanced > Web 2. If you have a TCP/IP connection to your printer, go to the front panel and select the Connectivity menu icon again. 3. Select the type of connection you are using. 4. Select View Information. If you still cannot connect, turn the printer off by using the Power key on the front panel and then turn it on again. Print job canceled and purged when held for preview The printer can store up to 64 pages for preview. If the job that you selected for preview contains more than 64 pages, the job will be canceled and purged without notification when the printer starts to process the sixty-fifth page. If you want to preview a job that has more than 64 pages, press the Continue button before the printer starts to process the sixty-fifth page. Because the preview image is ready as soon as the first page is processed, you should have enough time to check the preview image. 174 Chapter 16 Troubleshoot other issues ENWW

Section	Page
Introduction	9
Safety precautions	10
Product models	10
Use of this guide	11
Introduction	11
Use and maintenance	11
Troubleshooting	11
Support and specifications	11
Appendices	11
Glossary	12
Index	12
Warnings and Cautions	12
The printer’s main features	12
The printer’s main components	12
Front view 1.1m printer	13
Rear view 1.1m printer	14
Front view 1.5m printer	14
Rear view 1.5m printer	15
Take-up reel motor	15
The front panel	16
Printer software	17
The Embedded Web Server’s main components	18
Main tab	18
Setup tab	18
Support tab	18
The HP Utility’s main features	18
The printer’s internal prints	19
Turn the printer on and off	19
Connectivity and software instructions	21
Choose which connection method to use	22
Connect to a network (Windows)	22
Connect directly to a computer (Windows)	23
Uninstall the printer driver (Windows)	23
Connect to a network (Mac OS)	23
Bonjour connection	24
TCP/IP connection	25
Connect directly to a computer (Mac OS)	26
Sharing the printer	28
Uninstall the printer software (Mac OS)	28
Personalize the printer	30
Change the language of the front-panel display	31
Access the Embedded Web Server	31
Change the language of the Embedded Web Server	31
Access the HP Utility	32
Change the language of the HP Utility	32
Change the sleep mode setting	32
Turn the buzzer on and off	32
Change the front-panel display contrast	33
Change the units of measurement	33
Configure network settings	33
Change the graphic language setting	34
Personalize the list of paper types	35
Select paper mismatch action	36
Handle the paper	37
Overview	38
Use paper	38
Drying time	39
Supported paper types	39
Load a roll onto the spindle	41
Load a roll into the printer	44
Unload a roll from the printer	45
Use the take-up reel	45
Load a roll onto the take-up reel	46
Unload a roll from the take-up reel	51
View information about the paper	54
Perform paper advance calibration	54
Overview of the paper advance procedure	55
Return to the default calibration	55
Download paper presets	55
Use non-HP paper	56
Cancel the drying time	57
Change the drying time	57
Printing paper info	57
Feed and cut the paper	58
Store the paper	58
Order paper	58
Non-recommended paper types	64
Handle the ink system	65
Ink system components	66
Ink cartridges	66
Replace ink cartridges	66
Printheads	67
Maintenance cartridge	68
Ink system tips	68
Work with ink system components	68
Remove an ink cartridge	68
Insert an ink cartridge	70
Remove a printhead	71
Insert a printhead	74
Clean (recover) the printheads	76
Clean the electrical connections on a printhead	76
Clean the printhead drop detector	77
Align the printheads	79
Reinsert printheads procedure	79
Image Quality Maintenance menu procedure	80
Scanning errors during alignment	80
The Image Diagnostics Print	80
Corrective action	82
Remove the maintenance cartridge	82
Insert the maintenance cartridge	84
Check the status of the ink system	85
View ink cartridge information	85
Front panel procedure	85
HP Utility procedures	86
View printhead information	86
Order ink supplies	86
Print options	88
Create a print job	89
Using the Embedded Web Server to print files	89
Printing stored jobs	90
Select print quality	90
Print a draft	91
High-quality printing	92
If you have a high-resolution image	92
Select paper size	92
Custom paper sizes	93
Select margins options	93
Print on loaded paper	94
Rescale a print	94
Preview a print	95
Print 16-bit color images	96
Change the treatment of overlapping lines	96
Print crop lines	97
Rotate an image	97
Autorotate	98
Print in gray shades	99
Use paper economically	99
Nest jobs to save paper	100
When does the printer try to nest pages?	100
What pages can be nested?	100
Which pages qualify for nesting?	100
How long does the printer wait for another file?	101
Use ink economically	101
Color management	102
What is color?	103
The problem: color in the computer world	103
The solution: color management	105
Color and your printer	107
HP Embedded Spectrophotometer	107
A summary of the color-management process	108
Color calibration	109
Color profiling	110
Create your own profile	110
Use a third-party profile	111
Profile your monitor	112
Color-management options	112
Color management example with Photoshop	113
Synchronized color management with Photoshop	113
Color-adjustment options	113
Printing in color	114
Printing in grayscale	114
HP Professional PANTONE* Emulation	115
Color emulation modes	116
CMYK color emulation	117
RGB color emulation	118
Job queue management	120
Embedded Web Server job queue page	121
Job preview	121
Turn off the job queue	122
Pause the job queue	122
Select when to print a job in the queue	122
Identify a job in the queue	123
Prioritize a job in the queue	123
Delete a job from the queue	123
Reprint or copy a job in the queue	123
Job status messages	124
Remove a hold	124
Retrieve printer usage information	125
Get printer accounting information	126
Check printer usage statistics	126
Printer statistics with the Embedded Web Server	126
Printer statistics with the HP Utility	126
Check ink and paper usage for a job	126
Ink and paper statistics with the Embedded Web Server	126
Ink and paper statistics with the HP Utility	127
Practical printing examples	128
Overview	129
Resize an image with Adobe Photoshop CS4	129
Application settings	129
Print a color photo with Photoshop CS2	131
Print a draft for revision with the correct scale	133
Using Adobe Acrobat	133
Reprint a job with consistent colors	135
Scenario 1	135
Scenario 2	136
Use ESRI ArcGIS 9 to print a map	137
Use the Windows printer engine	137
Use the ArcPress printer engine	138
Maintain the printer	140
Clean the exterior of the printer	141
Clean the platen	141
Clean the paper-advance sensor window	143
Lubricate the printhead carriage	143
Maintain the ink cartridges	144
Perform preventive maintenance	144
Move or store the printer	145
Update the printer firmware	146
Change the ink absorber	146
Remove the ink absorber	146
Insert the ink absorber	148
Secure disk erase	149
Accessories	151
Order accessories	151
Troubleshoot print-quality issues	152
General advice	153
Troubleshooting tools	153
Optimize print quality	153
Optimization suggested actions	154
Most-common issues resolution	154
Lines are too thick, too thin, or missing	154
Lines appear stepped or jagged	155
Parts of lines or text are missing	155
Lines are printed double or in the wrong colors	156
Lines are blurred (ink bleeds from lines)	156
Lines are slightly warped	157
Dark or light horizontal lines across the image (banding)	157
The image is grainy	158
The image has a metallic hue (bronzing)	158
The printed output is not flat	159
The print smudges when touched	159
Ink marks appear on the paper	159
Smears on the front of coated paper	159
Smears or scratches on the front of glossy paper	160
Ink marks on the back of the paper	160
Defects near the top of a print	160
Colors are inaccurate	161
PANTONE* colors are inaccurate	161
Colors between different HP Designjets do not match	161
Print with PostScript drivers	162
Print with HP-GL/2 drivers	162
Print the same HP-GL/2 file	163
The output is completely blank	163
The output contains only a partial print	163
The image is clipped	164
The image is in one portion of the printing area	164
The image is unexpectedly rotated	165
The print is a mirror image of the original	165
The print is distorted or unintelligible	165
One image overlays another on the same print	165
Pen settings seem to have no effect	165
The image has a wood-grain appearance (aeroworms)	166
Troubleshoot paper issues	167
The paper cannot be loaded successfully	168
The paper has jammed	168
Check the printhead path	168
Check the paper path	170
Prints do not stack correctly in the bin	170
Automatic paper-cutter does not function	170
Take-up reel paper jammed	170
Take-up reel does not wind	170
Troubleshoot ink-system issues	172
Cannot insert an ink cartridge	173
Cannot insert a printhead	173
Cannot insert the maintenance cartridge	173
Front panel recommends reseating or replacing a printhead	173
Clean the printheads	173
Align the printheads	174
Reinsert printheads procedure	174
Image Quality Maintenance menu procedure	175
Scan errors during alignment	176
Troubleshoot other issues	177
The printer is not printing	178
The software program slows down or stalls while generating the print job	178
The printer seems slow	178
Communication failures between computer and printer	179
Cannot access the Embedded Web Server	179
“Out-of-memory” error message	180
The platen rollers squeak	180
Cannot access the HP Utility	182
Print job canceled and purged when held for preview	182
Printer alerts	183
HP Customer Care	184
Introduction	185
HP Professional Services	185
Knowledge Center	185
HP Start-up Kit	185
HP Care Packs and Warranty Extensions	186
HP Installation	186
HP Instant Support	186
HP Proactive Support	186
Customer Self Repair	187
Contact HP Support	187
Telephone number	188
Overnight job scenario	189
Task 1: Handle the digital content	189
Task 2: Handle the paper	189
Task 3: Handle the ink system	190
Task 4: Handle print jobs	191
Task 5: Adjust printed images	191
Urgent walk-in job scenario	193
Task 1: Handle the digital content	193
Task 2: Handle print jobs	193
Task 3: Handle the paper	194
Task 4: Handle the ink system	195
Task 5: Adjust printed images	195
Front-panel menus	197
Paper menu	198
Job management menu	199
Ink menu	200
Setup menu	201
Image quality maintenance menu	203
Connectivity menu	204
Internal prints menu	205
Information menu	206
Front-panel error messages	207
Printer specifications	211
Functional specifications	212
Physical specifications	213
Memory specifications	213
Power specifications	213
Ecological specifications	214
Environmental specifications	214
Acoustic specifications	214
Glossary	215