HP Deskjet 6980 User Guide - Windows 2000 - Page 133

Printer is stalled, Cancel, Setup, Resume, Paper/Quality

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To correct the paper mismatch, change the paper size and type selections in the software program or the printer software, or change the paper in the In tray. In the software program, follow these steps: 1. Press the Cancel button. 2. Open the File menu, and then click Page Setup. 3. On the Page Setup screen, verify the selected paper size and type. If the paper size and type match the paper in the In tray, proceed to step 2 below. If the size and type do not match, select the matching paper size and type or change the paper in the In tray. 4. Press the Resume button to continue printing. In the printer software, follow these steps: 1. Press the Cancel button. 2. Open the Printer Properties dialog box. 3. On the Paper/Quality tab, verify that the selected paper size and type match the paper in the In tray. If the size and type do not match, select the matching paper size and type or change the paper in the In tray. 4. Press the Resume button to continue printing. Printer is stalled If the printer stalls while printing a document, press the Resume button. If the printer does not start printing again, raise the printer cover, and then disconnect the power cable from the back of the printer. Caution First, check for any loose or broken parts in the printer. If you find loose or broken parts, go to www.hp.com/support or contact HP. Support phone numbers are listed in the reference guide that came with the printer or at www.hp.com/support. If there are no loose or broken parts, follow these steps: 1. Check for and remove any obstacles, such as packing tape or materials, that prevent the print cartridges from moving back and forth. 2. Make sure the print cartridges areinstalled securely in the print cartridge cradle. 3. Make sure the tri-color print cartridge is installed in the left side of the cradle and the black or photo print cartridge is installed in the right side of the cradle. 4. Check for and clear any paper jam. 5. Lower the printer cover. 6. Connect the power cable to the back of the printer, and then turn on the printer. - If the Resume light is not flashing, continue printing the document. - If the Resume light is flashing, press the Resume button. If the light still flashes, repeat the steps. User's guide 131

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To correct the paper mismatch, change the paper size and type selections in the software
program or the
printer software
, or change the paper in the In tray.
In the software program, follow these steps:
1.
Press the
Cancel
button.
2.
Open the
File
menu, and then click
Page Setup
.
3.
On the
Page Setup
screen, verify the selected paper size and type.
If the paper size and type match the paper in the In tray, proceed to step 2 below.
If the size and type do not match, select the matching paper size and type or change
the paper in the In tray.
4.
Press the
Resume
button to continue printing.
In the
printer software
, follow these steps:
1.
Press the
Cancel
button.
2.
Open the
Printer Properties
dialog box.
3.
On the
Paper/Quality
tab, verify that the selected paper size and type match the
paper in the In tray.
If the size and type do not match, select the matching paper size and type or change
the paper in the In tray.
4.
Press the
Resume
button to continue printing.
Printer is stalled
If the printer stalls while printing a document, press the
Resume
button. If the printer
does not start printing again, raise the printer cover, and then disconnect the power cable
from the back of the printer.
Caution
First, check for any loose or broken parts in the printer. If you find loose
or broken parts, go to
www.hp.com/support
or contact HP. Support phone
numbers are listed in the reference guide that came with the printer or at
www.hp.com/support
.
If there are no loose or broken parts, follow these steps:
1.
Check for and remove any obstacles, such as packing tape or materials, that prevent
the print cartridges from moving back and forth.
2.
Make sure the print cartridges are
installed
securely in the print cartridge cradle.
3.
Make sure the tri-color print cartridge is
installed
in the left side of the cradle and the
black or photo print cartridge is installed in the right side of the cradle.
4.
Check for and clear any
paper jam
.
5.
Lower the printer cover.
6.
Connect the power cable to the back of the printer, and then turn on the printer.
–
If the Resume light is not flashing, continue printing the document.
–
If the Resume light is flashing, press the
Resume
button.
If the light still flashes, repeat the steps.
User's guide
131