HP EX475 HP MediaSmart Server - Installation and Troubleshooting Guide - Page 39

Question/Issue, Probable Cause, Answer/Resolution, Power, power button - drive lights off

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Table 1: Common Troubleshooting tips for the Server Question/Issue Probable Cause Answer/Resolution What to do if the server is unresponsive • To force a shutdown and restart. This should only be done if all other shutdown options fail. The forced shutdown may result in data loss. To force a shutdown and restart: 1 On the back of the server, hold in the Power button for at least 4 seconds to force the server to shutdown. 2 After the server is completely off, press the Power button to restart. Power on indicator is off. The server is not powered on. To power on the server: 1 Make sure the power cord is fully plugged into the server and a powered electrical outlet. 2 If plugged into a surge protector or power strip, make sure the device is switched on. 3 Press power button on rear of unit to turn power on. Why is the hard drive light-bar purple? A purple light bar • indicates that a hard drive has been installed, but has • not been initialized. It occurs in the following conditions. • When setting up the server for first time-the light-bar is purple until the set up on the first computer is complete. The drive has been removed from total storage-for example, when removing a drive from the drive bay. When adding a new drive, before it has been added to server storage. Why is the hard drive A red light-bar light-bar red? indicates the following. • That a hard drive has failed and must be replaced. Additionally, the connected computers show the following: • Red icon on the task tray. • Red indicator Health tab. on the Windows Home Server Console Network Troubleshooting 37

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Troubleshooting
37
What to do if the server
is unresponsive
•
To force a shutdown and
restart.
This should only be done if
all other shutdown options
fail. The forced shutdown
may result in data loss.
To force a shutdown and restart:
1
On the back of the server, hold in the
Power
button for at least 4
seconds to force the server to shutdown.
2
After the server is completely off, press the
Power
button to restart.
Power on indicator is
off.
The server is not powered
on.
To power on the server:
1
Make sure the power cord is fully plugged into the server and a
powered electrical outlet.
2
If plugged into a surge protector or power strip, make sure the
device is switched on.
3
Press
power button
on rear of unit to turn power on.
Why is the hard drive
light-bar purple?
A purple light bar
indicates that a hard drive
has been installed, but has
not been initialized. It
occurs in the following
conditions.
•
When setting up the server for first time—the light-bar is purple until
the set up on the first computer is complete.
•
The drive has been removed from total storage—for example, when
removing a drive from the drive bay.
•
When adding a new drive, before it has been added to server storage.
Why is the hard drive
light-bar red?
A red light-bar
indicates the following.
•
That a hard drive has failed and must be replaced. Additionally, the
connected computers show the following:
•
Red icon
on the task tray.
•
Red indicator
on the Windows Home Server Console Network
Health tab.
Table 1: Common Troubleshooting tips for the Server
Question/Issue
Probable Cause
Answer/Resolution