HP EX475 HP MediaSmart Server - Installation and Troubleshooting Guide - Page 50

Internet Protocol TCP/IP, Network and Internet Connections

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Table 5: Common Troubleshooting tips for Network Connection Issues Question/Issue Probable Cause Answer/Resolution Why is the Network connection light off? • Windows Vista. • Windows XP. To ensure that Network Discovery is turned on: 1 Click the Start menu, and then select Control Panel. 2 In the Control Panel, click View network status and tasks. 3 In the Network and Sharing Center, make sure that Network discovery is on. 4 If Network discovery is off, click , then select Turn on network discovery and Apply. To ensure your network is set up properly for TCP/IP: 1 Click Start, and then select Control Panel. 2 Double-click Network and Internet Connections. 3 Double-click Network Connections. 4 If the computer is connected via Ethernet cable to the network, right-click Local Area Connection (LAN). 5 If the computer is using a wireless connection, right-click Wireless Network Connection. 6 Click Properties. In the dialog box that opens, check to ensure that TCP/IP is listed and selected. 7 If TCP/IP is not listed, click Install, Protocol, and then Add. In the dialog box that appears, select Internet Protocol (TCP/IP). 8 If TCP/IP is listed and checked, highlight it and click Properties, then select Obtain IP address automatically and Obtain DNS server address automatically. 9 All computers should be set identically. 48 Chapter 5

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48
Chapter 5
Why is the Network
connection light off?
•
Windows Vista.
•
Windows XP.
To ensure that Network Discovery is turned on:
1
Click the
Start
menu, and then select
Control Panel
.
2
In the Control Panel, click
View network status and tasks
.
3
In the Network and Sharing Center, make sure that Network
discovery is on.
4
If Network discovery is off, click
, then select
Turn on
network discovery
and
Apply.
To ensure your network is set up properly for TCP/IP:
1
Click
Start
, and then select
Control Panel
.
2
Double-click
Network and Internet Connections
.
3
Double-click
Network Connections
.
4
If the computer is connected via Ethernet cable to the network,
right-click
Local Area Connection
(LAN).
5
If the computer is using a wireless connection, right-click
Wireless
Network Connection
.
6
Click
Properties
. In the dialog box that opens, check to ensure
that TCP/IP is listed and selected.
7
If TCP/IP is not listed, click
Install
,
Protocol
, and then
Add
. In
the dialog box that appears, select
Internet Protocol (TCP/IP)
.
8
If TCP/IP is listed and checked, highlight it and click
Properties
,
then select
Obtain IP address automatically
and
Obtain
DNS server address automatically
.
9
All computers should be set identically.
Table 5: Common Troubleshooting tips
for Network Connection Issues
Question/Issue
Probable Cause
Answer/Resolution