HP EX475 HP MediaSmart Server - Installation and Troubleshooting Guide - Page 65

Troubleshooting Tips for E-Mail., Why do I need E-mail - parts

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Troubleshooting Tips for E-Mail. Table 12: Common Troubleshooting tips for E-Mail Question/Issue Probable Cause Answer/Resolution Why do I need E-mail address for visitors and Home Server users? Why do I need to set-up Webshare notifications? How do I find what my SMTP server is? Do I need to do an SMTP E-mail configuration? Webshare has a notification mechanism that uses E-mail to share photos with others. In order for Webshare to send E-mail and notify other users or visitors, you must configure and enable webshare E-mail notification in the administrative console. TZO E-mail is strongly recommended whenever TZO domain names are being used, but SMTP E-mail can also be used for E-mail notifications. Webshare has a feature to send E-mail notifications whenever items are shared with others, and the E-mail addresses of these users is required. It is recommended that visitor accounts always use the same E-mail as the user name, as opposed to having a different user name than the E-mail address of a visitor (which can add confusion for visitors). E-mail for Home Server users must be set up separately within Webshare, as there is no other location that uses the E-mail address of Home Server users. Contact your internet service provider to find your SMTP E-mail settings. Many service providers provide these settings as part of their E-mail setup instructions for users. However, occasionally some ISPs do not provide SMTP E-mail services. For these situations, some free Email accounts also provide SMTP access. If you are not using TZO domain services, then SMTP is required to use any webshare E-mail feature. TZO E-mail and domain services are a package, and for most situations it is recommended that you use both together or neither. Troubleshooting 63

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Troubleshooting
63
Troubleshooting Tips for E-Mail.
Table 12: Common Troubleshooting tips for E-Mail
Question/Issue
Probable Cause
Answer/Resolution
Why do I need E-mail
address for visitors and
Home Server users?
Webshare has a notification mechanism that uses E-mail to share
photos with others. In order for Webshare to send E-mail and notify
other users or visitors, you must configure and enable webshare E-mail
notification in the administrative console. TZO E-mail is strongly
recommended whenever TZO domain names are being used, but
SMTP E-mail can also be used for E-mail notifications.
Why do I need to set-up
Webshare notifications?
Webshare has a feature to send E-mail notifications whenever items
are shared with others, and the E-mail addresses of these users is
required. It is recommended that visitor accounts always use the same
E-mail as the user name, as opposed to having a different user name
than the E-mail address of a visitor (which can add confusion for
visitors). E-mail for Home Server users must be set up separately within
Webshare, as there is no other location that uses the E-mail address of
Home Server users.
How do I find what my
SMTP server is?
Contact your internet service provider to find your SMTP E-mail
settings. Many service providers provide these settings as part of their
E-mail setup instructions for users. However, occasionally some ISPs do
not provide SMTP E-mail services. For these situations, some free E-
mail accounts also provide SMTP access.
Do I need to do an SMTP
E-mail configuration?
If you are not using TZO domain services, then SMTP is required to
use any webshare E-mail feature. TZO E-mail and domain services are
a package, and for most situations it is recommended that you use
both together or neither.