HP EX475 HP MediaSmart Server - Installation and Troubleshooting Guide - Page 57

Webshare Visitor or, Change Password

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Table 6: Common Troubleshooting tips for Webshare Question/Issue Probable Cause Answer/Resolution Visitor has created an album (or albums) and wants to delete the album but cannot. Visitors do not have delete Visitor should delete the photos from the file. The Webshare album rights. administrator has permissions to delete photo albums. Visitor has changed their password in Webshare to nothing (using "Change Password" link). Now they can't log into Webshare. They are getting a message about their password being incorrect. The Webshare admin has edited the Visitor's password. There is an option on the Webshare login page to obtain a new password. Webshare Visitor or Browser remembers Administrator is selecting previous credentials. URL from address field in web browser and after login the page that opens cannot be closed without closing the entire application. Type IP into browser address field, (e.g. www.192.168.1.103) and save the login page as a Favorite. Webshare user is unable No logout option, Browser There is no logout screen for Webshare. Closing the browser will log to log out of Webshare. remembers credentials. out the user if credentials not saved. Trouble uploading large May keep timing out. files to webshare. Give directions for configuring FTP functionality of imbedded 2003 Server. Troubleshooting 55

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Troubleshooting
55
Visitor has created an
album (or albums) and
wants to delete the
album but cannot.
Visitors do not have delete
album rights.
Visitor should delete the photos from the file. The Webshare
administrator has permissions to delete photo albums.
Visitor has changed their
password in Webshare
to nothing (using
"Change Password"
link). Now they can't log
into Webshare. They are
getting a message about
their password being
incorrect.
The Webshare admin has
edited the Visitor's
password.
There is an option on the Webshare login page to obtain a new
password.
Webshare Visitor or
Administrator is selecting
URL from address field in
web browser and after
login the page that
opens cannot be closed
without closing the entire
application.
Browser remembers
previous credentials.
Type IP into browser address field, (e.g. www.192.168.1.103) and save
the login page as a Favorite.
Webshare user is unable
to log out of Webshare.
No logout option, Browser
remembers credentials.
There is no logout screen for Webshare. Closing the browser will log
out the user if credentials not saved.
Trouble uploading large
files to webshare.
May keep timing out.
Give directions for configuring FTP functionality of imbedded 2003
Server.
Table 6: Common Troubleshooting tips for Webshare
Question/Issue
Probable Cause
Answer/Resolution