HP EX475 HP MediaSmart Server - Installation and Troubleshooting Guide - Page 63
Troubleshooting Tips for Upload Photos, Not using Internet
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Troubleshooting Tips for Upload Photos Table 10: Common Troubleshooting tips for Upload Photos Question/Issue Probable Cause Answer/Resolution Unable to upload images. • Installs may be blocked • Click to enable download/install at top of browser. by browser security. • Just inserted the drive • Reinsert the thumb drive. while Upload photo was loading. • Pop up blocker blocked • Disable pop up blocker, or enable pop ups for the URL. install. • ActiveX is disabled. • Enable ActiveX. • Not using Internet Explorer. • Use Internet Explorer. Troubleshooting 61
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Troubleshooting
61
Troubleshooting Tips for Upload Photos
Table 10: Common Troubleshooting tips for Upload Photos
Question/Issue
Probable Cause
Answer/Resolution
Unable to upload
images.
•
Installs may be blocked
by browser security.
•
Just inserted the drive
while Upload photo
was loading.
•
Pop up blocker blocked
install.
•
ActiveX is disabled.
•
Not using Internet
Explorer.
•
Click to enable download/install at top of browser.
•
Reinsert the thumb drive.
•
Disable pop up blocker, or enable pop ups for the URL.
•
Enable ActiveX.
•
Use Internet Explorer.