HP EX475 HP MediaSmart Server - Installation and Troubleshooting Guide - Page 51

Local Area Connection, Manage Network Connections

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Table 5: Common Troubleshooting tips for Network Connection Issues Question/Issue Probable Cause Answer/Resolution Why is the Network connection light off? • Windows Vista. To ensure your network is set up properly for TCP/IP: 1 Click Start, and then select Control Panel. 2 Click View network status and tasks under Network and Internet. 3 In the left pane, click Manage Network Connections. 4 If the computer is connected via Ethernet cable to the network, right-click Local Area Connection (LAN). 5 If the computer is using a wireless connection, right-click Wireless Network Connection. 6 Click Properties. In the dialog box that opens, check to ensure that Internet Protocol Version 4 TCP/IP4 is listed and selected. 7 If TCP/IP is not listed, click Install, Protocol, and then Add. In the dialog box that appears, select Internet Protocol (TCP/IPv4). 8 If TCP/IP is listed and checked, highlight it and click Properties, then select Obtain IP address automatically and Obtain DNS server address automatically. 9 All computers should be set identically. • Check the network Check that each computer on the network has TCP/IP advanced NetBIOS properties. network properties set to Enable NetBIOS over TCP/IP. All computers should be set identically. Troubleshooting 49

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Troubleshooting
49
Why is the Network
connection light off?
•
Windows Vista.
•
Check the network
NetBIOS properties.
To ensure your network is set up properly for TCP/IP:
1
Click
Start
, and then select
Control Panel
.
2
Click
View network status and tasks
under
Network
and Internet
.
3
In the left pane, click
Manage Network Connections
.
4
If the computer is connected via Ethernet cable to the network,
right-click
Local Area Connection
(LAN).
5
If the computer is using a wireless connection, right-click
Wireless
Network Connection
.
6
Click
Properties
. In the dialog box that opens, check to ensure
that Internet Protocol Version 4 TCP/IP4 is listed and selected.
7
If TCP/IP is not listed, click
Install
,
Protocol
, and then
Add
. In
the dialog box that appears, select
Internet Protocol
(TCP/IPv4)
.
8
If TCP/IP is listed and checked, highlight it and click
Properties
,
then select
Obtain IP address automatically
and
Obtain
DNS server address automatically
.
9
All computers should be set identically.
Check that each computer on the network has TCP/IP advanced
network properties set to Enable NetBIOS over TCP/IP. All computers
should be set identically.
Table 5: Common Troubleshooting tips
for Network Connection Issues
Question/Issue
Probable Cause
Answer/Resolution