HP Jetdirect 200m HP Jetdirect 200m Print Server (English) User Guide - Page 145

Problem, Resolution, Problems using scan preview, Problems with availability of scan and e-mail

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uninstall the plug-in associated with the image format you are using. Or, you can use the "Save" or "Save As" command located within the plug-in application. q Scanned image does not display on the screen Problem: After I click the Scan button, a plug-in is launched and tries to open either my TIFF or PDF image. Instead of the image displaying on the screen, I get a graphical icon (for example, a page with the left corner folded or a small image with a question mark in the center) or even a message stating that the browser could not load the image. Resolution: Since a variety of plug-in applications exist, each plug-in exhibits a different behavior. You can uninstall the plug-in associated with the image format you are using. Or, you can change the association of the TIFF or PDF file type to a different application. Problems using scan preview q Preview option is missing with a sheet feed scanner or with a multi-page document feeder (ADF) Problem: I want to preview the image before saving it, but the Preview button is missing. Resolution: Sheet-feed MFPs (and All-in-Ones) do not support scan previews. Flatbed scanners do not support scan previews when using a multi-page document feeder (ADF) instead of the glass flatbed. In these cases, to preview the image before saving it, use the "Open it" option or allow the plug-in to open the scanned image. Once the scanned image is displayed, use the "Save" or "Save As" option in the application. q Unable to "rubber band" (select an area by dragging the cursor) or scan a small area from the preview Problem: I clicked the Preview button and the image appeared in the preview window. I tried to select a small region, but this did not work. Resolution: Rubber banding or selecting a portion of a document are not supported. However, it is possible to select a predefined document size that is smaller than the image size; the result will be a portion of the image. Problems with availability of scan and e-mail q Scan menu item is missing from the Home page. Problem: On the Home page of my embedded web server the Scan item is missing from the left column. Resolution 1: Only HP multifunction (MFP or All-in-One) devices can be used for scanning; check the type of printer attached to the print server.

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uninstall the plug-in associated with the image format you are using. Or, you can use the “Save”
or “Save As” command located within the plug-in application.
●
Scanned image does not display on the screen
Problem:
After I click the
Scan
button, a plug-in is launched and tries to open either my
TIFF
or
PDF
image. Instead of the image displaying on the screen, I get a graphical icon (for example, a
page with the left corner folded or a small image with a question mark in the center) or even a
message stating that the browser could not load the image.
Resolution:
Since a variety of plug-in applications exist, each plug-in exhibits a different
behavior. You can uninstall the plug-in associated with the image format you are using. Or, you
can change the association of the TIFF or PDF file type to a different application.
Problems using scan preview
●
Preview
option is missing with a sheet feed scanner or with a multi-page document feeder (ADF)
Problem:
I want to preview the image before saving it, but the
Preview
button is missing.
Resolution:
Sheet-feed MFPs (and All-in-Ones) do not support scan previews. Flatbed scanners
do not support scan previews when using a multi-page document feeder (ADF) instead of the
glass flatbed. In these cases, to preview the image before saving it, use the “Open it” option or
allow the plug-in to open the scanned image. Once the scanned image is displayed, use the “Save”
or “Save As” option in the application.
●
Unable to “rubber band” (select an area by dragging the cursor) or scan a small area from the
preview
Problem:
I clicked the
Preview
button and the image appeared in the preview window. I tried to
select a small region, but this did not work.
Resolution:
Rubber banding or selecting a portion of a document are not supported. However,
it is possible to select a predefined
document size
that is smaller than the image size; the result
will be a portion of the image.
Problems with availability of scan and e-mail
●
Scan
menu item is missing from the Home page.
Problem:
On the Home page of my embedded web server the
Scan
item is missing from the left
column.
Resolution 1:
Only HP multifunction (MFP or All-in-One) devices can be used for scanning;
check the type of printer attached to the print server.