Corporate Evaluator’s Guide
11
Troubleshooting and Maintenance
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151
Troubleshooting Your Computer
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152
Audio Problems
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152
CD-ROM and DVD Problems
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153
Display Problems
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155
Docking Problems
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156
Hard Disk Drive Problems
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157
Heat Problems
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158
Infrared Problems
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158
Keyboard and Pointing Device Problems
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159
LAN problems
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161
Memory Problems
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162
Modem Problems
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162
PC Card (PCMCIA) Problems
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165
Performance Problems
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166
Power and Battery Problems
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167
Printing Problems
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170
Serial, Parallel, and USB Problems
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170
Startup Problems
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172
Wireless Problems
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173
Testing the Hardware
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175
To run the e-Diagtools diagnostic test
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175
Configuring the Computer
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177
To run the BIOS Setup utility
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177
To set up TopTools
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183
Reinstalling and Updating Software
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184
To recover the factory installation of your hard disk
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184
To create a boot disk (Windows 98 or 2000)
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185
To replace a damaged Recovery CD
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185
To update the BIOS
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186
To update Windows drivers
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186
HP Support and Service
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187
Getting Assistance for Your Computer
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188
To get help from the web
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188
To contact HP for support or service
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188
To receive repair service
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191
To prepare your computer for shipment
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191
Hewlett-Packard Limited Warranty Statement
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192
Reference Information
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195
Hardware Specifications
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196
Modem Reference Information
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199
Modem Reference (Ambit)
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199
Modem Reference (3Com/US Robotics)
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206