HP Pavilion 900 HP Pavilion Desktop PCs - DVDRW - (English) Technical Support
HP Pavilion 900 - Desktop PC Manual
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- HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 1
TSSG hp dvd-writer Technical Support Solutions Guide for hp dvd-writer dvd100i 10/25/01 - TSSGdvd100iFall2001.pdf hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01 Chapters Chapter 1 Product Information Chapter 2 Drive Specifications Chapter 3 Interfaces Chapter 4 Installation and - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 2
Mechanism 17 Manual Ejection 18 Emergency Ejection 18 Auto Insertion 18 Ejecting Position 18 Tray Locking Mechanism 18 LEDs 18 hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01 Connector and Jumpers on hp dvd-writer dvd100i Drive 19 Back of Drive 19 Power Connector 19 - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 3
42 Identifying the hp dvd-writer Drive 43 Desktop Icon 43 Start Menu Program Group Names 43 Additional Reference Information 44 Online User's Guide 44 ReadMe Files 44 Hardware/Software Compatibility 44 Uninstalling Software 44 hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01 - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 4
DVD-ROM drive to a disc in my HP drive 51 Can I copy a music disc that is in my CD-ROM drive to a blank disc in my HP drive 51 hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01 Chapter 7 Software Start Menu Choices for Core Software 52 HP RecordNow 3.0 53 Manuals for HP RecordNow - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 5
Operation Troubleshooting Drive Specifications Tips and Techniques Warranty and Support Interfaces Software Release Notes Installation and Configuration Maintenance Discontinued Products DLA Engine Installation 67 Shared Components Installation 67 Registry 67 Using HP DLA 68 Starting HP DLA - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 6
98/Me 82 Enabling DMA on HP IDE CD/DVD Drives and Windows 2000 Professional 82 Enabling DMA on hard drives and Windows 2000 Professional - - - - - 82 DMA will not stay enabled 83 Reasons why DMA will not stay enabled after restarting your computer 83 Other problems occurred after enabling DMA 83 - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 7
2.5 Known Problems 91 Chapter 10 Warranty and Support hp dvd-writer dvd100i Warranty Information 94 DURATION OF LIMITED WARRANTY 94 Product Service and Support 95 Support Parts List 95 Chapter 11 Release Notes HP CD-WRITER, hp dvd-writer 96 Windows NT 4.0 ATAPI Driver Issues 96 HP RecordNow - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 8
Drive Specifications Tips and Techniques Warranty and Support Interfaces Software Release Notes Installation and Configuration Maintenance Discontinued Products Option 1 99 Option 2 99 11. Problems reading CD-R media 99 12. Multiple drive incompatibilities 99 13. Enabling/Disabling HP - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 9
41 Figure 25 Securing the Drive in the Bay 41 Figure 26 Connect the Computer to Power 42 Figure 27 HP CD-Writer Desktop Icon 43 Figure 28 Bezel 45 Figure 29 hp dvd-writer Desktop Icon 47 Figure 30 hp cd-dvd Screen 47 hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01 Figure 31 - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 10
\ (Win9x 54 Table 26 HP MyCD Registry Keys 63 Table 27 Comparison of the different types of formatting 68 Table 28 Supported HP CD-Writer Drives for 80-minute CDs 89 Table 29 HP CD-Writer Drives No Longer Sold 104 hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01 ⇐ ⇒ 10 - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 11
Products p. 12 Product Positioning p. 13 Laser Safety p. 13 Parts Available for the hp dvd-writer Drive p. 13 Current Products p. 14 Product History CD Technology The first CD technology to be used with computers was CD-ROM, a read-only technology. In the early 1990's CD-R (CD-Recordable - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 12
Product Information Drive Operation Troubleshooting Drive Specifications Tips and Techniques Warranty and Support Interfaces Software Release Notes Installation and Configuration Maintenance Discontinued Products DVD Media Read/Write Compatibility The hp dvd-writer dvd100i drive can read DVD-ROM - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 13
applications that will be supported by HP WW CCCs: I HP Install I HP MyDVD I HP DLA I HP RecordNow I PowerDVD I HP Simple Backup Parts Available for the hp dvd-writer Drive Table 3 Parts for C9619A (Internal) IDE hp dvd-writer dvd100i Drive Product Service Part Number C9619-69901 Description - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 14
Type dvd100i Series DVD-Writer Model Number dvd100i Part Number C9619A Drive Specifications Tips and Techniques Warranty and Support Interfaces Software Release Notes Installation and Configuration Maintenance Discontinued Products hp dvd-writer dvd100i Technical Support Solutions Guide 10/25 - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 15
p. 27 Product Safety Specifications p. 28 References p. 29 System Requirements The hp dvd-writer dvd100i drive is an internal IDE DVD+RW/CD-RW drive with an EIDE-(ATAPI), MMC compliant interface. The hp dvd-writer dvd100i drive functions on a desktop PC that meets the following minimum - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 16
and Configuration Maintenance Discontinued Products Dimensions are in millimeters Figure 1 Bottom View of the hp dvd-writer dvd100i Drive hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01 Figure 2 Side View of the hp dvd-writer dvd100i Drive Physical Specifications ⇐ ⇒ 16 - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 17
is Depress Load/Eject button closed and drive has not yet come READY Tray is open or opening Depress Load/Eject button Response Tray will open if not in locked state. Tray will open. Tray will close hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01 Physical Specifications ⇐ ⇒ 17 - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 18
OFF Disc is loading or being ejected Disc in, drive in standby mode Solid Orange Disc not readable Blinks Orange Decoder Fail Blinks Orange EEPROM Fail Blinks Orange DRAM Fail Blinks Orange hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01 Physical Specifications ⇐ ⇒ 18 - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 19
in Figure 6. Figure 4 Back of Internal IDE Drive Power Connector The hp dvd-writer dvd100i drive is an internal drive. The drive shares power from the PC power supply. The drive has an industry standard 4-pin Amphenol or compatible male power connector, capable of housing 18 AWG wires - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 20
13 Drive Master/Slave/CSEL Jumpers Jumper Setting M S CS None Meaning Master - Drive is set to Master Slave - Drive is set to Slave Cable Select - Cable and drive position determines setting Not Allowed hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01 Physical Specifications - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 21
Signal 1 D Signal 2 GND Media Read Media Compatibility The drive can read the following discs: I DVD+RW I DVD- part II) I Copy: G Session at Once G Multisession Figure 9 Digital Audio Connector Output Pins hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01 Physical Specifications - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 22
MP3 files on your hard drive is: I Extract a 4 minute audio track in less then 30 seconds, 8X minimum Drive Specifications Tips and Techniques Warranty and Support Interfaces Software Release Notes Installation and Configuration Maintenance Discontinued Products hp dvd-writer dvd100i Technical - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 23
(MTBF) The MTBF for the hp dvd-writer drive is 100,000 power-on hours minimum. Preventive Maintenance The end user of the product does not need to perform any maintenance on the HP CD-Writer or hp dvd-writer drives. hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01 Acoustic Emissions - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 24
is a locking mechanism on the tray such that when power is off and the tray is closed, the tray will be locked in a closed position. This locking mechanism has a manual override. hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01 Drive Specifications Tips and Techniques Warranty and - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 25
(From power off, disc in drive, spin up time, read and calibrate disc): - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 26
Product Information Drive Operation Troubleshooting Drive Specifications Tips and Techniques Warranty and Support Interfaces Software Mode 1 or Mode 2, Form 1): 150 KB/sec. I 1X DVD = 1353KB/sec hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01 Performance Specifications ⇐ ⇒ 26 - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 27
Warranty and Support Interfaces Software Release Notes Installation and Configuration Maintenance Discontinued Products Environmental Specifications Temperature The hp dvd-writer dvd100i drive is an internal drive. The drive shares power from the PC power supply. The drive has an industry - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 28
Drive Operation Troubleshooting Drive Specifications Tips and Techniques Warranty and Support EMC Country Standard UL 1950 Amd 4 Radiation Control Standards 21 CFR 1010 and 1020-l 0.50 CFR 47 Part hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01 Product Safety Specifications ⇐ ⇒ - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 29
Drive Operation Troubleshooting Drive Specifications Tips and Techniques Warranty and Support Interfaces Software Release Notes Installation and Configuration Maintenance Discontinued Products References The following references contain the standards to which the hp dvd-writer dvd100i drive - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 30
OSTA UDF OSTA PC 2000 Photo CD SFF 8020i SFF 8080 SFF-8090v3 Video CD Product Information Drive Operation Troubleshooting Drive Specifications Tips and Techniques Warranty and Support Interfaces Software Release Notes Installation and Configuration Maintenance Discontinued Products Universal - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 31
used as the primary reference for lower level communication protocol details. The hp dvd-writer and is designed using the ATA-2 version of the ATA specification, and the ATAPI 2.6 version of the ATAPI specification. hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01 ATA/ATAPI ⇐ ⇒ 31 - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 32
may be behind a drive. Many computers have an IDE hard drive or CD-ROM that connects to the motherboard through an IDE controller. The data cables on these drives have the same width as the data cable included with your hp dvd-writer. If your computer has an IDE hard drive or CD-ROM drive, you can - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 33
stripe on the data cable Figure 12 Align Pin 1 to the IDE Connector in the Computer The cable's colored edge is aligned with PIN-1 on the hp dvd-writer drive. (Figure 13.) Figure 13 Align Pin 1 on the Drive hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01 IDE Connectors ⇐ ⇒ 33 - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 34
800Mhz or equivalent processor G 128 MB RAM G video capture capability NOTE: HP MyDVD does not run on Windows NT. I hard disk space available G 150 MB for of Windows CE are not supported. hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01 PC Desktop Minimum System Requirements ⇐ ⇒ 34 - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 35
G Install Guide G Support Guide G Integrated Install G Electronic User's Guide G Minimum Legal Requirements I audio cable I IDE cable I screws I Software Disc #1 with: G HP Installation Software G HP MyDVD G HP DLA G HP RecordNow G HP Simple Backup G PowerDVD Product Information Drive Operation - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 36
the instructions on the Replace CD-ROM screen, then click Next. Printing the Install Recommendation 1. When the Install Recommendation screen appears, click Print. hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01 Figure 15 Printing the Install Recommendation The HP Drive Install - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 37
electricity can damage your computer's internal parts. Figure 17 A Free Drive Bay 7. Keep any mounting hardware, as it may be needed later for securing the drive in the drive bay. hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01 Installing the hp dvd-writer dvd100i Drive ⇐ ⇒ 37 - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 38
can tell if your computer uses rails by looking at the other drives installed in your computer. Figure 18 Setting Jumpers on the Drive Figure 19 Rails for Mounting the Drive 10. Slide the hp dvd-writer drive partially into the bay. hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01 - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 39
Drive Specifications Tips and Techniques Warranty and Support Interfaces Software Release Notes Installation and Configuration Maintenance Discontinued Products 11. To hear sound through your computer's sound system, connect one end of the audio cable to the back of the hp dvd-writer drive - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 40
, locate the IDE connector on the motherboard and use the data cable included in the box to connect the hp dvd-writer drive to the IDE connector (see Figure 23). Figure 22 An hp dvd-writer Drive Sharing the Data Cable hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01 Figure 23 An - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 41
the HP drive completely into the drive bay. 17. Secure the HP drive into the drive bay with the screws (or rails, if your computer uses rails). (See Figure 25.) Figure 24 Power Connector on Drive Back Figure 25 Securing the Drive in the Bay hp dvd-writer dvd100i Technical Support Solutions Guide - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 42
Troubleshooting Drive Specifications Tips and Techniques Warranty and Support Interfaces Software Release Notes Installation and Configuration Maintenance Discontinued Products Restarting the Computer 1. Replace the case on the computer. 2. Connect the computer and all attached devices to power - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 43
Products Identifying the hp dvd-writer Drive Users should see the hp dvd-writer drive in Explorer or My Computer, on on the Taskbar. If users have problems seeing the drive, refer to the online User's Guide for troubleshooting information. Desktop Icon Figure 27 HP CD-Writer Desktop Icon Start - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 44
Drive Operation Troubleshooting Drive Specifications Tips and Techniques Warranty and Support Interfaces Software Release Notes Installation and Configuration Maintenance Discontinued Products Additional Reference Information Online User's Guide The hp dvd-writer dvd100i Electronic User's Guide - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 45
Disc Loading Mechanism The hp dvd-writer dvd100i drive has a tray power is off and the tray is closed, the tray will be locked in a closed position. However, this locking mechanism has a manual override (see Emergency Ejection on page 46). hp dvd-writer dvd100i Technical Support Solutions Guide - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 46
Product Information Drive Operation Troubleshooting Drive Specifications Tips and Techniques Warranty and Support Interfaces Software Release Notes Installation and Configuration Maintenance Discontinued Products Disc Ejection Mechanism Table 18 Disc Ejection States for the hp dvd-writer - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 47
>>Programs>>HP DVD-Writer>>HP DVD-Writer I Double-click the hp dvd-writer desktop icon . Figure 29 hp dvd-writer Desktop Icon The hp cd-dvd screen appears (see Figure 30). Product Information Drive Operation Troubleshooting Drive Specifications Tips and Techniques Warranty and Support Interfaces - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 48
any application you normally use such as a word processor, spreadsheet, or Windows Explorer. Use HP Simple Backup by Veritas to protect your information from a hard drive or computer crash by backing up your files so you can quickly and easily restore them. Q What's the difference between mastering - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 49
Drive Operation Troubleshooting Drive Specifications Tips and Techniques Warranty and Support Interfaces drive does NOT have buffer underrun protection technology you can do other things on your computer when using HP DLA; however, when using HP RecordNow, there won't be much computing power - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 50
CD-RW drives or newer CD-ROM drives that support the MultiRead specification. This is because CD-ReWritable discs are a newer technology. Since not everyone can read CD-RW discs, they are good for additional personal storage for your computer, for archiving and freeing up space on your hard drive or - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 51
CDs, use only labels made specifically for CDs. Once the label HP RecordNow software. If your CD-ROM drive does not do digital audio extraction, you can still copy music CDs by swapping the music CD and the blank CD in and out of your HP drive. hp dvd-writer dvd100i Technical Support Solutions Guide - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 52
-dvd screen when the user selects Start>>Programs>>Hewlett-Packard>>HP DVD-Writer>>HP DVD-Writer. Table 21 Core Software Applications Accessed from the hp cd-dvd screen Application HP RecordNow HP DLA HP MyDVD HP Simple Bacup PowerDVD hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01 - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 53
for information on supported media. HP RecordNow guides you, step-by-step, through the recording process with simple Wizards and an intuitive user-interface. Using HP RecordNow you can create: I Exact copies of existing discs I Discs of archived data from your hard drive I Music compilations from - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 54
Product Information Drive Operation Troubleshooting Drive Specifications Tips and Techniques Warranty and Support Interfaces Software Release Notes Installation and Configuration Maintenance Discontinued Products Table 23 Location: C:\Program Files\HP MyCD\Media Name Description Date About. - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 55
your CD-Recorder and replace it with a blank CD-R or CD-RW media, then click Make Another. 6. Click Done when you are finished recording. 7. Remove the discs from your drives and store them in a safe place. hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01 HP RecordNow 3.0 ⇐ ⇒ 55 - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 56
Information Drive Operation Troubleshooting Drive Specifications Tips and Techniques Warranty and Support Interfaces Software Release Notes Installation and Configuration Maintenance Discontinued Products Making a Data Disc Use the Data Disc recording feature to copy data from your hard drive to - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 57
copy songs from then click Next. NOTE: If you wish to use a different disc drive to read your disc, click Change. (See Changing CD Recorder drives on page 61 for more information.) hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01 4. Add the tracks you would like to copy to the disc - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 58
Information Drive Operation Troubleshooting Drive Specifications Tips and Techniques Warranty and Support Interfaces Software HP RecordNow on page 61 for more information on this. NOTE: Clicking Remove deletes the highlighted track from your list but does not affect any files on your hard drive - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 59
Drive Operation Troubleshooting Drive Specifications Tips and Techniques Warranty and Support of available space on your hard disk, some of your problems before recording and prevent wasting media due to a failed recording process. hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01 HP - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 60
Drive Specifications Tips and Techniques Warranty and Support Interfaces Software Release Notes Installation and Configuration Maintenance Discontinued Products It is recommended that you leave this option checked until you have recorded to several CDs and are certain that no issues or problems - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 61
Information Drive Operation Troubleshooting Drive Specifications Tips and Techniques Warranty and Support Interfaces Software setting up your recording job. hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01 Total time of your audio tracks HP RecordNow displays the cumulative time - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 62
will create a temporary image of the source disc on your hard drive, which may read faster than your computer's read-only drive. Adding Data Files to a Music Disc Data cannot be added to a music disc created by HP RecordNow. When HP RecordNow creates a music disc, it creates a closed session disc - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 63
your hard drive. No Short application name used in dialog messages. No URL to navigate to when the user clicks on the OEM Logo No Passed to the PX for all engine operations No Skip over any audio errors when creating Audio CD's, so the operation does not fail hp dvd-writer dvd100i Technical Support - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 64
Product Information Drive Operation Troubleshooting Drive Specifications Tips and Techniques Warranty and Support Interfaces Software Release Notes Installation and Configuration Maintenance Discontinued Products Key Name Default Value UsePXVerify 1 Version E.g. 1.0 Configurable Description - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 65
Product Information Drive Operation Troubleshooting Drive Specifications Tips and Techniques Warranty and Support Interfaces Software Release Notes Installation and Configuration Maintenance Discontinued Products HP DLA 2.5 Drive Letter Access (DLA) allows you to use your CD or DVD recorder just - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 66
Product Information Drive Operation Troubleshooting Drive Specifications Tips and Techniques Warranty and Support Interfaces Software Release Notes Installation and Configuration Maintenance Discontinued Products G SSCDBHK4.SYS - A DLA Windows NT 4.0 file that handles certain optical hooks into - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 67
Product Information Drive Operation Troubleshooting Drive Specifications Tips and Techniques Warranty and Support Interfaces Software Release drivers. G PNPWTAPE.INF - A shared Windows 9X installation file for our tape plug and play drivers. hp dvd-writer dvd100i Technical Support Solutions Guide - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 68
Product Information Drive Operation Troubleshooting Drive Specifications Tips and Techniques Warranty and Support Interfaces Software Release Notes Installation and Configuration Maintenance Discontinued Products Using HP DLA Starting HP DLA 1. Use one of the following methods to start HP DLA: • - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 69
CD-RW, DVD-RW or DVD-RAM disc has been used by another application, it may take HP DLA a little longer than normal to format the disc. G If your drive is HP Fast Format capable (see your optical recorder's User Guide for more information) HP DLA will automatically use the HP Fast Format feature when - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 70
Information Drive Operation Troubleshooting Drive Specifications Tips and Techniques Warranty and Support Interfaces Software Release Notes Installation and Configuration Maintenance Discontinued Products Preferences The Preferences feature allows you to customize settings that control how HP - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 71
Drive Operation Troubleshooting Drive Specifications Tips and Techniques Warranty and Support HP DLA from the list of programs, and click Change/Remove. Windows will remove all files associated with HP DLA from your computer. hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01 HP - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 72
Drive Operation Troubleshooting Drive Specifications Tips and Techniques Warranty and Support Interfaces Software Release Notes Installation and Configuration Maintenance Discontinued Products HP MyDVD HP hard-drive I DVD player: Included (can be automatically put on CD-R) Manuals for HP MyDVD - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 73
Product Information Drive Operation Troubleshooting Drive Specifications Tips and Techniques Warranty and Support Interfaces Software Release Notes Installation and Configuration Maintenance Discontinued Products Using HP MyDVD NOTE: HP MyDVD does not run on Windows NT. Starting HP MyDVD 1. Use - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 74
Figure 40 MyDVD Wizard Screen Support Provider First Tier Support is provided by Hewlett-Packard Second Tier Support is provided by Sonic Product Information Drive Operation Troubleshooting Drive Specifications Tips and Techniques Warranty and Support Interfaces Software Release Notes - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 75
see Figure 41). . Figure 41 HP DVD-Writer Desktop Icon 2. Click HP Simple Backup. The hp cd-dvd screen appears (see Figure 42). 3. Follow the instructions in the following sections. hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01 Figure 42 hp cd-dvd Screen HP Simple Backup ⇐ ⇒ 75 - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 76
Information Drive Operation Troubleshooting Drive Specifications Tips and Techniques Warranty and Support Interfaces Software Release Notes Installation and Configuration Maintenance Discontinued Products Full System Backup Making a copy of your computer's entire hard drive is easy with HP - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 77
avoid receiving these errors in the future, follow the instructions above. Support Provider for HP Simple Backup First Tier Support is provided by Hewlett-Packard. Second Tier Support is provided by VERITAS. hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01 HP Simple Backup ⇐ ⇒ 77 - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 78
memory I Hard disk requirement of at least 20MB I Display card supporting DirectDraw StandardFeatures Manuals for PowerDVD The user's guide is provided in Acrobat PDF format. Using PowerDVD Starting PowerDVD 1. Use one of the following methods to start PowerDVD: • Insert a blank disc into the drive - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 79
46 PowerDVD Screen Product Information Drive Operation Troubleshooting Drive Specifications Tips and Techniques Warranty and Support Interfaces Software Release Notes Installation and Configuration Maintenance Discontinued Products Support Provider First Tier Support is provided by Hewlett - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 80
p. 80 Maintenance Product Care I There are no user serviceable or maintainable parts in hp dvd-writer drives. I When the drive is not in use, store the lid or tray direct sunlight or in hot, humid location. hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01 Product Care ⇐ ⇒ 80 - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 81
channel. The DMA channel permits data to completely bypass the computer's CPU and travel directly from main system memory to the intended hardware device. By removing the CPU passageway, hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01 Up-To-Date Troubleshooting Information ⇐ ⇒ 81 - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 82
controller (normally the Primary IDE Channel that connects the hard drive to the motherboard. 7. Next to Transfer Mode select DMA if available for each hard drive. 8. Click OK. hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01 Improving Drive Performance and Reducing Errors ⇐ ⇒ 82 - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 83
Drive Specifications Tips and Techniques Warranty and Support Interfaces Software Release Notes Installation and Configuration Maintenance Discontinued Products DMA will not stay enabled Reasons why DMA will not stay enabled after restarting your computer 1. The device (hard drive, HP CD drive - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 84
drive. If you have an external drive, make sure the external power supply is plugged into a working wall outlet or power strip. I Disconnect and then reconnect your external HP drive's power cable. I Disconnect and then reconnect data cable at both ends: at the back of the drive and at the computer - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 85
Product Information Drive Operation Troubleshooting Drive Specifications Tips and Techniques Warranty and Support Interfaces Software Release Notes Installation and Configuration Maintenance Discontinued Products your computer, disconnecting and reconnecting the cables on the devices that no - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 86
Drive Operation Troubleshooting Drive Specifications Tips and Techniques Warranty and Support Interfaces Software Release Notes Installation and Configuration Maintenance Discontinued Products 10. Click the OK button. 11. Repeat steps 5 through 8 for each remaining drive. The HP drive - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 87
. 9. Windows prompts you to restart your computer so that the change can take effect. If these suggestions do not solve the problem, try these possible solutions: You used CD-R media Try closing the disc with the HP DLA wizard before reading it with a CD-ROM drive If closing the disc fails to solve - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 88
Drive Operation Troubleshooting Drive Specifications Tips and Techniques Warranty and Support Interfaces problem. See Also: I The disc is scratched, damaged, or dirty on page 86. I 80-Minute CDs on page 88. A computer DVD-ROM drive cannot read a recorded disc Try reading the disc in an HP drive - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 89
Drive Specifications Tips and Techniques Warranty and Support Interfaces Software Release Notes Installation and Configuration Maintenance Discontinued Products Use HP media HP drives can read most 80-minute CDs. However, the manufacturing process for 80-minute CDs varies and reliability problems - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 90
Product Information Drive Operation Troubleshooting Drive Specifications Tips and Techniques Warranty and Support Interfaces 4. Double-click CD-ROM drives and double-click on the name of the drive(s) you want to enable. hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01 5. Click - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 91
driver files not available at the time of bootup. The only solution is to have the user install all files to a local hard drive. (PTR#5043959) hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01 Simple Backup and DLA can't be used simultaneously This result is exclusive to computers - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 92
of DLA the user will not be prompt to disable or uninstall the mastering application. To disable the XP mastering applet the user needs to: 1. Right click on the CD-Writer. 2. Go to Properties. hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01 DLA 2.5 Known Problems ⇐ ⇒ 92 - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 93
and selecting "format". (PTR#5044715) Drive Specifications Tips and Techniques Warranty and Support Interfaces Software Release Notes Installation and Configuration Maintenance Discontinued Products hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01 DLA 2.5 Known Problems ⇐ ⇒ 93 - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 94
charged for HP technical support. If during your phone call, it is determined that your HP drive requires repair, and you are within your drive's hardware-warranty period, phone charges will be reversed. 1. HP warrants to you, the end-user customer, that HP hardware, accessories and supplies will - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 95
Site I Telephone Support Parts List The parts available for the hp dvd-writer dvd100i drive are listed in this manual in: I Parts for C9619A (Internal) IDE hp dvd-writer dvd100i Drive on page 13. hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01 Product Service and Support ⇐ ⇒ 95 - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 96
storage controller driver (atapi.sys). The drivers for which problems have been seen include the Intel PIIX driver (piixide.sys) versions less than 2.04, and the Iomega ZIP IDE/ATAPI driver version 1.1. hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01 HP CD-WRITER, hp dvd-writer - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 97
Product Information Drive Operation Troubleshooting Drive Specifications Tips and Techniques Warranty and Support Interfaces Software Release Notes Installation and Configuration Maintenance Discontinued Products HP RecordNow, Version 3.0 Copyright 2001 VERITAS Software Corp. All Rights Reserved - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 98
driver will be installed. 5. Sharing a HP DLA Drive If you share a HP DLA drive, you may encounter data transfer issues. Sharing of HP DLA drives is not supported with this release, and not recommended for reliable data transfer. hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01 HP - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 99
may experience problems using HP DLA simultaneously with other mastering software. To remedy this connect your IDE devices to different IDE channels (see your computer's User Guide for more information). 13. Enabling/Disabling HP DLA To enable or disable HP DLA, right click on the drive in Windows - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 100
your hard drive or CD-ROM is idle for more than 10 seconds. The reset causes the backup device's current operation to abort. To set the Enable Disconnect option: 1. Enter your SCSI controller's BIOS. For example, press and hold the CRTL-A keys (for Adaptec controllers) during the computer's boot - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 101
Drive Operation Troubleshooting Drive Specifications Tips and Techniques Warranty and Support Interfaces Software Release Notes Installation and Configuration Maintenance Discontinued Products 6. DOS ASPI Drivers In order to recover your system in Windows 9x from a SCSI-connected device, HP - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 102
hard drive failure. To use Disaster Recovery: 1. Replace all damaged hardware and properly format the destination drive (see your Windows NT manual for assistance). 2. Start your computer Always replace the file on my computer checkbox. hp dvd-writer dvd100i Technical Support Solutions Guide 10/25 - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 103
the machine after the restore, as prompted. Drive Specifications Tips and Techniques Warranty and Support Interfaces Software Release Notes Installation and Configuration Maintenance Discontinued Products hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01 HP Simple Backup ⇐ ⇒ 103 - HP Pavilion 900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 104
Plus CD-Writer CD-Writer 9140i 9150i 9200i/e 9210i/e 9300i 9310i 9340i 9350i Part Number(s) C4461A C4460A C4460B C4459A C4459B C4460C C4459C C4457A/C4458A C4455A/C4456A C4492A C4493A C4492B C4493B hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01 Drives No Longer Sold ⇐ ⇒ 104
hp dvd-writer
hp dvd-writer
hp dvd-writer
hp dvd-writer
dvd100i
dvd100i
dvd100i
dvd100i
Technical Support Solutions Guide 10/25/01
1
⇐
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TSSG
hp dvd-writer
Technical Support Solutions Guide
for
hp dvd-writer dvd100i
10/25/01 - TSSGdvd100iFall2001.pdf
Chapters
Chapter 1
Product Information
p. 11
Chapter 2
Drive Specifications
p. 15
Chapter 3
Interfaces
p. 31
Chapter 4
Installation and Configuration
p. 34
Chapter 5
Drive Operation
p. 45
Chapter 6
Tips and Techniques
p. 48
Chapter 7
Software
p. 52
Chapter 8
Maintenance
p. 80
Chapter 9
Troubleshooting
p. 81
Chapter 10
Warranty and Support
p. 94
Chapter 11
Release Notes
p. 96
Chapter 12
Discontinued Products
p. 104