HP Pavilion a400 HP Pavilion Destkop PCs - (English) Users Guide PAV NA/CTO 59 - Page 83

cd-rom, cd-rw, dvd-rom, or dvd writer drive

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cd-rom, cd-rw, dvd-rom, or dvd writer drive Symptom Problem Solution CD-ROM, CD-RW, DVDROM, or DVD+RW/+R drive cannot read a disc or takes too long to start. Disc is upside down in the drive tray. DVD drive takes longer to start because it has to determine media type being played. Reinsert the disc with the label facing up. Wait at least 30 seconds to let the DVD drive determine the type of media. If it still does not start, read the other solutions listed in this topic. Disc is dirty. Clean the disc with a CD cleaning kit, available from most PC stores. Windows does not detect CD-ROM or DVD-ROM driver. Driver program may be corrupted. Force the software to reinstall it by doing the following: 1 Click Start, and then click Control Panel. 2 Click Performance and Maintenance, if it is present, and then double-click System. 3 Click the Hardware tab, and then click the Device Manager button. 4 Click the plus sign (+) next to the DVD/CD-ROM drives, and select the problem drive. 5 Click the Action menu item, and select Uninstall. 6 Restart your PC: Click Start, click Turn Off Computer, and then click Restart. Recording audio CDs is difficult or impossible. Wrong disc type or poor quality disc is being used. Verify that you are using the correct disc type (media) for the drive. Try a different brand of disc. Cannot remove a CD or DVD disc. The PC is turned off. Turn on your PC and press the Eject button to extend the tray. troubleshooting 75

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troubleshooting
75
cd-rom, cd-rw, dvd-rom, or dvd writer drive
Symptom
Problem
Solution
Disc is upside down in the
drive tray.
Reinsert the disc with the label facing up.
DVD drive takes longer to
start because it has to
determine media type being
played.
Wait at least 30 seconds to let the DVD drive determine the
type of media. If it still does not start, read the other
solutions listed in this topic.
Disc is dirty.
Clean the disc with a CD cleaning kit, available from most
PC stores.
CD-ROM, CD-RW, DVD-
ROM, or DVD+RW/+R
drive cannot read a disc or
takes too long to start.
Windows does not detect
CD-ROM or DVD-ROM
driver.
Driver program may be corrupted. Force the software to
reinstall it by doing the following:
1
Click
Start
, and then click
Control Panel
.
2
Click
Performance and Maintenance
, if it is
present, and then double-click
System
.
3
Click the
Hardware
tab, and then click the
Device
Manager
button.
4
Click the plus sign (
+
) next to the DVD/CD-ROM drives,
and select the problem drive.
5
Click the
Action
menu item, and select
Uninstall
.
6
Restart your PC: Click
Start
, click
Turn Off
Computer
, and then click
Restart
.
Recording audio CDs is
difficult or impossible.
Wrong disc type or poor
quality disc is being used.
Verify that you are using the correct disc type (media) for
the drive. Try a different brand of disc.
Cannot remove a CD or
DVD disc.
The PC is turned off.
Turn on your PC and press the Eject button to extend
the tray.