HP Pro 4300 Maintenance & Service Guide HP Compaq Pro 4300 All-in-One Busi - Page 118

Solving Internet Access Problems, If you encounter Internet access problems

Get HP Pro 4300 PDF manuals and user guides View all HP Pro 4300 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 118 highlights

System will not boot from USB flash drive. Cause Boot order is not correct. Removable Media Boot is disabled in the Computer Setup utility. Solution Run the Computer Setup utility and change boot sequence in Storage > Boot Order. Run the Computer Setup utility and enable booting to removable media in Storage > Storage Options. Ensure USB is enabled in Storage > Boot Order. The computer boots to DOS after making a bootable flash drive. Cause Solution Flash drive is bootable. Install the flash drive only after the operating system boots. Solving Internet Access Problems If you encounter Internet access problems, consult your Internet Service Provider (ISP) or refer to the common causes and solutions listed in the following table. Table 7-16 Solving Internet Access Problems Unable to connect to the Internet. Cause Internet Service Provider (ISP) account is not set up properly. Modem is not set up properly. Web browser is not set up properly. Cable/DSL modem is not plugged in. Cable/DSL service is not available or has been interrupted due to bad weather. The CAT5 UTP cable is disconnected. Solution Verify Internet settings or contact your ISP for assistance. Reconnect the modem. Verify the connections are correct using the quick setup documentation. Verify that the Web browser is installed and set up to work with your ISP. Plug in cable/DSL modem. You should see a "power" LED light on the front of the cable/DSL modem. Try connecting to the Internet at a later time or contact your ISP. (If the cable/DSL service is connected, the "cable" LED light on the front of the cable/DSL modem will be on.) Connect the CAT5 UTP cable between the cable modem and the computers's RJ-45 connector. (If the connection is good, the "PC" LED light on the front of the cable/DSL modem will be on.) 110 Chapter 7 Troubleshooting Without Diagnostics

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
  • 133
System will not boot from USB flash drive.
Cause
Solution
Boot order is not correct.
Run the Computer Setup utility and change boot sequence in
Storage
>
Boot Order
.
Removable Media Boot is disabled in the Computer Setup
utility.
Run the Computer Setup utility and enable booting to
removable media in
Storage
>
Storage Options
. Ensure
USB is enabled in
Storage
>
Boot Order
.
The computer boots to DOS after making a bootable flash drive.
Cause
Solution
Flash drive is bootable.
Install the flash drive only after the operating system boots.
Solving Internet Access Problems
If you encounter Internet access problems, consult your Internet Service Provider (ISP) or refer to the
common causes and solutions listed in the following table.
Table 7-16
Solving Internet Access Problems
Unable to connect to the Internet.
Cause
Solution
Internet Service Provider (ISP) account is not set up
properly.
Verify Internet settings or contact your ISP for assistance.
Modem is not set up properly.
Reconnect the modem. Verify the connections are correct
using the quick setup documentation.
Web browser is not set up properly.
Verify that the Web browser is installed and set up to work
with your ISP.
Cable/DSL modem is not plugged in.
Plug in cable/DSL modem. You should see a “power” LED
light on the front of the cable/DSL modem.
Cable/DSL service is not available or has been interrupted
due to bad weather.
Try connecting to the Internet at a later time or contact your
ISP. (If the cable/DSL service is connected, the “cable” LED
light on the front of the cable/DSL modem will be on.)
The CAT5 UTP cable is disconnected.
Connect the CAT5 UTP cable between the cable modem
and the computers’s RJ-45 connector. (If the connection is
good, the “PC” LED light on the front of the cable/DSL
modem will be on.)
110
Chapter 7
Troubleshooting Without Diagnostics