HP ProLiant DL185 HP Insight Server Migration Software for ProLiant User Guide - Page 137

HP support and contact information, HP Software Technical Support and Update Service

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9 HP support and contact information HP Software Technical Support and Update Service HP offers a number of software support services, many of which are provided to our customers at no additional charge. • Software Technical Support-HP Insight Server Migration software for ProLiant includes one year of 24 x 7 HP Software Technical Support Service. This service provides access to HP technical resources for assistance in resolving software implementation or operations problems. With this service, Insight Control and ProLiant Essentials customers will benefit from expedited problem resolution as well as proactive notification and delivery of software updates. For more information about this service, see http://www.hp.com/services/insight. Registration for Software Technical Support: There are two methods for registering: • If you received a license entitlement certificate, automated registration for this service will take place upon online redemption of the license certificate/key. • If the license information you received for your product instructs you to register for Software Technical Support and Update Service, follow the instructions so that you will be eligible for telephone support and product updates. How to Use Your Software Technical Support and Update Service: Once registered, you will receive a service contract in the mail containing the Customer Service phone number and your Service Agreement Identifier (SAID). You will need your SAID when calling for technical support. Using your SAID, you can also go to the Software Update Manager (SUM) web page to view your contract online and elect electronic delivery for product updates. • Warranty-HP will replace defective delivery media for a period of 90 days from the date of purchase. This warranty applies to all Insight Control Environment, HP Systems Insight Manager, and ProLiant Essentials products. • Join the discussion-The HP Support Forum is a community-based, user-supported tool for HP customers to participate in discussions amongst the customer community about HP products. For discussions related to Insight Control and ProLiant Essentials software, see the "Management Software and System Tools" area. • Software and Drivers download pages-These pages provide the latest software and drivers for your ProLiant products. • Management Security (http://www.hp.com/servers/manage/security)-HP is proactive in its approach to the quality and security of all its management software. Be sure to check this website often for the latest downloadable security updates. • Obtain the latest SmartStart Release (http://www.hp.com/servers/smartstart)-The SmartStart, Management, and Firmware CDs are now freely available for download following a simple registration from the SmartStart website. If you wish to receive physical kits with each release, you can order single release kits from the SmartStart website. To receive proactive notification when SmartStart releases are available, subscribe to Subscriber's Choice at http://www.hp.com/go/subscriberschoice. HP Worldwide Customer Service contact numbers are available at http://www.hp.com/country/us/en/ wwcontact.html. For U.S. customers, say "Insight Manager" when prompted for the product name. HP Software Technical Support and Update Service 137

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9 HP support and contact information
HP Software Technical Support and Update Service
HP offers a number of software support services, many of which are provided to our customers at no additional
charge.
•
Software Technical Support
—HP Insight Server Migration software for ProLiant includes one year of
24 x 7 HP Software Technical Support Service. This service provides access to HP technical resources
for assistance in resolving software implementation or operations problems. With this service, Insight
Control and ProLiant Essentials customers will benefit from expedited problem resolution as well as
proactive notification and delivery of software updates. For more information about this service, see
ht
tp://w
w
w
.hp
.com/ser
v
ices/insight
.
Registration for Software Technical Support:
There are two methods for registering:
•
If you received a license entitlement certificate, automated registration for this service will take
place upon online redemption of the license certificate/key.
•
If the license information you received for your product instructs you to register for Software
Technical Support and Update Service, follow the instructions so that you will be eligible for
telephone support and product updates.
How to Use Your Software Technical Support and Update Service:
Once registered, you will receive a service contract in the mail containing the Customer Service phone
number and your Service Agreement Identifier (SAID). You will need your SAID when calling for technical
support. Using your SAID, you can also go to the Software Update Manager (SUM) web page to view
your contract online and elect electronic delivery for product updates.
•
Warranty
—HP will replace defective delivery media for a period of 90 days from the
date of purchase.
This warranty applies to all Insight Control Environment, HP Systems Insight Manager, and ProLiant
Essentials products.
•
Join the discussion
—The HP Support Forum is a community-based, user-supported tool for HP customers
to participate in discussions amongst the customer community about HP products. For discussions related
to Insight Control and ProLiant Essentials software, see the "Management Software and System Tools”
area.
•
Software and Drivers download pages
—These pages provide the latest software and drivers for your
ProLiant products.
•
Management Security
(
ht
tp://w
w
w
.hp
.com/ser
v
ers/manag
e/sec
ur
it
y
)—HP is proactive in its approach
to the quality and security of all its management software. Be sure to check this website often for the
latest downloadable security updates.
•
Obtain the latest SmartStart Release
(
ht
tp://w
w
w
.hp
.com/ser
v
ers/smar
tstar
t
)—The SmartStart,
Management, and Firmware CDs are now freely available for download following a simple registration
from the SmartStart website. If you wish to receive physical kits with each release, you can order single
release kits from the SmartStart website. To receive proactive notification when SmartStart releases are
available, subscribe to Subscriber's Choice at
ht
tp://w
w
w
.hp
.com/go/subs
c
r
ibers
c
hoice
.
HP Worldwide Customer Service contact numbers are available at
ht
tp://w
w
w
.hp
.com/countr
y/us/en/
w
wcontac
t
.html
. For U.S. customers, say “Insight Manager” when prompted for the product name.
HP Software Technical Support and Update Service
137