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HP StorageWorks 2/128 HP StorageWorks SAN Director 2/128 Installation Guide, V - Page 101

Troubleshooting the SAN Director 2/128, provides a list of issues, possible causes

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Operating the SAN Director 2/128 Troubleshooting the SAN Director 2/128 Table 14 provides a list of issues, possible causes, and recommended actions. Table 14: Troubleshooting the SAN Director 2/128 Issue Entire chassis powers off automatically. Several or all components are not operating. Serial connection is faulty or serial port logs have incorrect or missing information. Possible Cause Power supplies are inadequate to support the installed components. One or both power cables may not be connected to a live source. One or both AC power switches might be off. Serial cable is not connected correctly. Terminal emulator application parameters are not set correctly. Serial port might be incompatible (only RS-232 is supported). Pins on the serial cable or serial port might be damaged. Recommended Action Add an additional power supply. Ensure that both power cables are connected to live outlets. Ensure that both AC power switches are on (AC switches light up green when on). Ensure that the cable is firmly connected to workstation computer and to the SAN Director 2/128. Ensure that the terminal emulator application is configured as follows: 9600 bits per second, 8 databits, no parity, 1 stop bit, no flow control. Ensure that the SAN Director 2/128 is connected to an RS-232 port. RS-423 serial ports might experience difficulties due to corner-case incompatibilities of the standards. Remove the cable and inspect the pins on the cable and in the serial port. Do not reinstall if the pins on either component have any visible damage, as this could damage the pins on the other component. Replace components as required. SAN Director 2/128 Installation Guide 101

Section	Page
About this Guide	9
Overview	10
Intended Audience	10
Related Documentation	10
Conventions	11
Document Conventions	11
Table 1: Document Conventions	11
Text Symbols	11
Equipment Symbols	12
Getting Help	14
HP Technical Support	14
HP Storage Web Site	14
HP Authorized Reseller	14
Overview	15
Key Features	16
Hardware Components	17
Figure 1: SAN Director 2/128 (port side)	18
Figure 2: SAN Director 2/128 (non-port side)	19
High Availability	20
Reliability	21
Serviceability	22
Optional Management Features	22
Interoperability	22
Security	22
Network Manageability	23
Management Summary	24
Managing the SAN Director 2/128	24
Table 2: Management Options for SAN Director 2/128	25
Supported Features	26
Optional Hardware Kits	27
Table 3: SAN Director 2/128 Orderable Hardware	27
Installing and Configuring the SAN Director 2/128	29
Time and Items Required	30
Table 4: SAN Director 2/128 Installation Tasks, Estimated Time, and Items Required	30
Installation and Safety Considerations	32
Unpack and Verify Carton Contents	34
Figure 3: SAN Director 2/128 carton contents	34
Table 5: SAN Director 2/128 Carton Contents Checklist	35
Site Planning and Safety Guidelines	36
Installation Overview	38
Selecting an Operating Location	38
Cooling Requirements	38
Power Requirements	39
Installing the Switch as a Stand-alone Unit	39
Removing the Chassis Door	40
Figure 4: Sequence for detaching the chassis door from the hinges	40
Installing the SAN Director 2/128 on a Flat Surface	41
Installing the SAN Director 2/128 in a Rack	42
Pre-installation Checklist	42
Items Required for Installation	42
Important Rack Mount Guidelines	43
Installing the SAN Director 2/128 in an HP or Comparable EIA Cabinet	44
Attaching the Rack Mount Shelf Brackets	45
Figure 5: Installing the left and right rack mount shelf brackets	46
For Rails with Square Holes-Attaching the Retainer Nuts	48
Figure 6: Installing the retainer nuts on the rails	48
For Rails with Round Holes-Attaching the Clip Nuts	49
Attaching the Upper Rack Mount Bracket Assemblies to the Chassis	49
Figure 7: Attaching the left and right flat upper rack mount brackets	50
Figure 8: Attaching L-shaped brackets to rails	52
Finalizing the Rack Mount Procedure	53
Figure 9: Attaching the upper rack mount bracket to the L-shaped brackets	54
Figure 10: Securing the chassis port side to rack rails	55
Powering on the SAN Director 2/128	56
Figure 11: ON/OFF switch for a 16-port card	57
Figure 12: AC panel and power cord retainers	58
Establishing a Serial Connection	60
Managing Cables	62
Figure 13: Cable guide (pillar)	62
Figure 14: Effective cable management	65
Initial Configuration Parameters	66
Configure IP Addresses for CP Cards	68
Configure IP Address for the Switch	70
Establish an Ethernet Connection	71
Customize a Switch Name	72
Specify Status Policies	73
Set the Domain ID	74
Connect to the Fabric and Configure Fabric Parameters	75
Enable Software Licenses	77
Back Up the Configuration	78
Operating the SAN Director 2/128	79
Interpreting LED Activity	80
16-Port Cards	80
Figure 15: Front of 16-port card	81
Table 6: 16-Port Card LED Patterns	82
CP Cards	84
Figure 16: Front of CP card	85
Table 7: CP Card LED Patterns	86
Power Supplies	87
Figure 17: Power supply LEDs	88
Table 8: Power Supply LED Patterns	89
Blower Assemblies	90
Figure 18: Blower assembly LEDs	91
Table 9: Blower Assembly LED Patterns	92
WWN Card	93
Table 10: Data Stored on the WWN Card	93
Table 11: Messages That Can Indicate WWN Card Failure	94
Figure 19: WWN bezel LEDs	95
Table 12: WWN Bezel LED Patterns	95
Diagnostics and Troubleshooting Overview	96
Obtaining Chassis and Component Status	97
Table 13: Environmental Status and Maintenance Commands	97
Interpreting POST and Boot Results	98
POST	98
Boot	99
Diagnostics	100
Troubleshooting the SAN Director 2/128	101
Table 14: Troubleshooting the SAN Director 2/128	101
Installing SAN Director 2/128 FRUs	105
Replacing the Chassis Door	106
Figure 20: Upper door hinge	107
Replacing the Cable Management Tray	108
Figure 21: Cable management tray	109
Replacing the Cable Guides (Pillars)	110
Replacing a 16-Port Card and Filler Panel	111
Preliminary Steps	111
Installing a 16-Port Card	112
Figure 22: 16-port card removal and replacement	113
Removing the Existing16-Port Card	114
Removing a Filler Panel	115
Figure 23: Removing and replacing a filler panel	116
Installing a 16-Port Card	117
Figure 24: Card guides inside each card slot	119
Install a Filler Panel	120
Replacing a CP Card	121
Figure 25: CP card removal and replacement	123
Identifying a Failed CP Card	124
Recording Critical Switch Information	124
Removing a CP Card	127
Installing a CP Card	128
Verifying Operation of the New CP Card	129
Replacing a Power Supply and Filler Panel	135
Replacing a Power Supply	135
Figure 26: Power supply removal and replacement	137
Replacing a Blower Assembly	138
Figure 27: Blower assembly removal and replacement	140
Replacing the WWN Bezel and Card	141
Identifying a Failed WWN Card	141
Table 15: Data Stored on the WWN Card	142
Table 16: Messages That Might Indicate a WWN Card Failure	142
Replacing a WWN Card	143
Replacing the WWN Card	143
Installing a WWN Card	147
Figure 28: WWN Bezel and card removal and replacement	148
Replacing the WWN Bezel	149
Setting Up and Installing Modems	151
Using High Availability Connectivity	152
Figure 29: Two modems attached for high availability	153
Connecting Modems	154
Setting Up a Remote Modem System	156
Figure 30: Remote modem setup	156
Verifying the Modem Connection	158
Technical Specifications	161
System Architecture	162
Table 17: SAN Director 2/128 System Specification	162
System Size and Weight	163
Table 18: System Size and Weight	163
System FRU Weights	164
Table 19: FRU Weights	164
Facility Requirements	165
Power Specifications	166
Table 20: Power Specifications	166
Environmental Requirements	167
Table 21: Environmental Requirements	167
Power Cords	168
Table 22: Power Cord Types (International)	168
Fibre Channel Port Specifications	172
CP Card Specifications	173
Memory Specifications	173
Battery Specifications	173
Terminal Serial Port Specifications	174
Table 23: Terminal Serial Port Pinouts	174
Modem Serial Port Specifications	175
Table 24: Modem Serial Port Pinouts	175
Electrostatic Discharge	177
Grounding Methods	178
Regulatory Compliance Notices	179
FCC EMC Statement (USA)	179
EMC Statement (Canada)	180
EMC Statement (European Union)	180
Germany Noise Declaration	180
VCCI EMC Statement (Japan)	180
RRL EMC Statement (Korea)	181
Laser Safety	182
Battery Replacement Notice	184
Glossary	185
A	197
B	197
C	197
D	198
E	198
F	198
G	198
H	198
I	199
L	199
M	199
N	199
O	199
P	199
R	200
S	200
T	201
V	201